Customer Testimonials
Hello, what a WONDERUL and EXCEPTIONAL Customer Service experience both my husband and I had buying our cars from Norm Reeves Hyundai in Cerritos with Sales Reps, Tannaz and Yesenia. We originally went into Hyundai to get the recall parts on both our cars taken care of and we had been thinking about trading in our cars at some point but unexpectedly ended up trading them in that very same day once the recall parts were replaced. We were provided with such professionalism, friendliness, kindness, HONESTY, and a great deal of product/vehicle knowledge by both “Tannaz” and “Yesenia” that ...
너무 친절하시고 프로페셔널 합니다..그리고 고객이 어떤 도움이 필요한지 빨리 이해하시고 방법을 찾아 줍니다.차에 대한 설명을 너무 잘해 주십니다. 날씨가 더워도 오랜시간을 같이 밖에서 차량 설명을 해주셨습니다. 다음에도 꼭 다시 올겁니다. Very Kindness, Professional Greet adviser. Good friend ship. perfect training, Great explain about car. like so much!
Very knowledgeable and on time
I had paul Phan as my service consultant He is excellent, his knowledge, , and very respectful!
In short Norm Reeves Honda of West Covina is hands down the best dealership I have ever experienced purchasing a car. John the manager, Jason in sales and Jake in finance all three of them worked as a team and made my day by putting me in my new Accord. $0 down, drinks and snacks, very clean and peaceful establishment and they really cared regarding my situation. I had no transportation to get there cause I sold my previous car. No problem as John had Jason come pick me up. Jake in finance was very down to earth and informative. Jason ...
The process was quick and easy.
Susanna was THE best. She made the whole process very easy for me. I dread the whole car buying process but I will definitely come back and buy the rest of my cars from Susanna in the future. I will recommend her to all of my friends and family if they’re looking for a Honda. Every step of the process was very easy including the financing and paperwork part. She was very easy to talk to and didn’t try to upsell me on anything- which was a breath of fresh air in comparison to what I’m used ...
Great service and clean waiting area. It was a pleasant experience to take my car in
Ty is really friendly and helpful. Will talk to friends if they are looking for Honda in the future
El agente de ventas muy amable Nos tuvo mucha paciencia Por que yo lleve un montón de preguntas Y al final si compré el vehículo que yo quería. Si volvería a ir al mismo dealer a comprar otro carro
I was very pleased with the entire staff that helped me purchase my 1st new car. I would recommend Norm Reeves Hyundai to anyone looking for a Hyundai.
Jason and Ish were absolutely amazing. This is hands down the best car buying experience we have ever had. I would recommend Norm Reeves Honda West Covina to anybody in the market. Thank you once again!
Great customer service, had a pretty smooth and painless car buying experience, financing was fast and efficient.
Outstanding customer service. Easiest car buying experience I have ever had.
I am a repeat customer , treated fairly both times. Highly recommend this team. Good people. Thank you
They answered all my questions and I got exactly what I wanted they were very knowledgeable and they work with me really well my apr for my loan was better than a credit union
Reccomend going to Mazel Abdeh for your next car purchase great friendly sales man knows what he is doing.
Courteous, easy transaction fast and thorough
efficient, very nice waiting area
Justin at Cerritos Hyundai was absolutely amazing. He made sure I had all my questions answered and did it with kindness.
Best honda dealer ever. Great cars, great service.
We drove all the way from San Diego to find our new car! We had a bad experience at another Hyundai dealer and almost lost hope but Brandon No really helped us out. He was honest and tried his best to give us a good deal in this crazy car shortage. Left with a brand new Hyundai Sonata. Would 100 percent recommend!
Kuya JoJo Bayas is very friendly and approachable. He helped us a lot in choosing our 2nd car in Honda Norm Reeves.
Christopher Silva was completely friendly and professional. He followed up with me during my visit and was very easy to check out. I always appreciate great people like Christopher, especially when visiting a dealership service center. You can really tell the difference here compared to other service shops. Thanks for all the help Christopher Silva. Would definitely recommend Norm Reeves Honda West Covina for anyone needing to get there Honda taken care of.
Jojo was the best! Once again, he was professional, knowledgeable, and provided excellent service. He is the best!
I had a good experience with Mr. Jojo Bayas, he really helped us and went through everything by detail. Nice and good man, really energetic. - DJC
Everyone is well aware that going through all of the paperwork for car contracts takes a long time, and it is a burden for those who don't have much time. However, I was so impressed by Tannaz and Yesenia providing the best customer service ever, attempting to save as much of my time as possible, and they were not only the most professional dealer, but also warm heated people who care about their customers. I'm grateful for everything they've done for me. Thank you so much.
I was looking for a specific car that I had seen online. I spoke with Jimmy Teng in sales and he confirmed it’s availability. When I arrived, Jimmy showed me the car immediately and sent me out on a test drive. I loved the car. He immediately returned with my trade in value and we got the paperwork going. Norm Reeves Honda gave me a great surprise with how much they offered for my 2015 Jeep! Jimmy did a great job handling the sale. I was handed over to finance, where Gabe finished the paperwork and found me an unexpectedly ...
Great experience from start to finish!
My first time at Norm Reeves Honda West Covina and I’ve got to say that they gave outstanding customer service.I was a first time buyer and I was lucky enough to get help from Jason Fang.He was very kind,very helpful,trustworthy, and patient.Always kept me up to date on when my car would arrive and he was very promising.He helped us out so much and I’m thankful that he was able to assist us.Made the buying process so easy.If I was to recommend anyone it would definitely be Jason Fang he ...
Susannah provided excellent service. All negotiation and pricing was done before I got to the dealership. Once I arrived she was prompt and the paper work took less than 30 minutes. If you want someone that’s quick and doesn’t attempt to upswell you unnecessary things I would highly recommend her.
"Jason Fang helped my mom get a new 2022 HRV today with very good price!" Thank you so much.
Excellent service and help all the way thru
The five stars is for salesman Kevin Rivera for his excellent customer service, For the smooth process from the beginning to the end. Extremely genuine and a gentleman but also a true professional, I did not walk in on a Friday night with any intent on leaving there with a new vehicle, his approach is quite relaxed and there was no pressure from him at all, he found a way to make things work for me and I couldn’t have asked for much more than that. Not only did I get to leave Norm Reeves with a brand new ...
I went to hyundai norm reeves expecting the same old negative/pressuring dealership vibes I was getting all over the cerritos auto square but working with jonathan at hyundai I realized not every sales person is bad and there is actually someone there trying to help you get into the right car. Thanks to him I bought my car and had a wonderful experience. If anyone wants to get treated fairly, then work with jonathan or anyone else at the dealership
Great
My salesman, David O was wonderful. Honest, upfront, easy to work with. I would buy from Norm Reeves WC again. Also Kari was great doing the paper with with. All in all, the best cars buying experience to date.
He helped me with the car that I like and through the process. Overall it was pleasant
Sky Kim is really amazing and knowledgeable dealer! Everyone else is super kind and nice! I already purchased 2 cars here and I’ll come back for more if I need more cars! Thank you!
I got scammed all i have labored for all my life by Bittrex, My life was in shambles, darkness encroached me everywhere i turned to didn't yield any positive outcome not even the police, Until i was lucky enough to contact an investigating company whose area of specialty is fraud recovery, took up my case and helped me recover back my money with no upfront fee and i can breath fresh air again. i will be more happy to share my experience with others who have also falling prey to internet scam. You can also contact them for help ...
Thank you for all your help Cristy. Excellent service! God bless! We will recommend Norm Reeves Honda.
I finally found the Insight model and color I wanted here. Dealer Chris helped me out without being pushy. Great guy.
It was one the smoothest car purchases I have experienced. Thank you Jeremy and Ryan!
Susana customer service is 5 star quality service she made the process easy I appreciate everything thank you.
Thoraya took care of me, She is awesome and helpful, Thank you so much for all help you are amazing, I am very pleased with the help I got from Norm Reeves Honda Dealer, i love my new car.
Mr Ty was amazing to work with. He was very patient and informative. Excellent service.
She was very professional in handling all our paperwork and she knows everything about the car that you would like.
My sales guy Jimmy was simply amazing. Very flexible, jovial, made the experience really good. Our finance lady Kari was also great! Went through everything very thoroughly and had a very nice conversation. Paid a little more for the car then I wanted to but definitely a great experience at this dealership.
Where do I begin. I consider Vito, the fastest and detailed finance guy I've ever dealt with. I've been buying cars for as long as I can remember and let me tell you, with this guy, he did the fastest process by far. I told him that I timed him when we did the finance part of my purchase of the 2022 Hyundai Tucson Plug in hybrid SEL, literally, 20 minute. But that's not what I'm going to base this review on though. Honesty, for me honesty is huge especially when buying cars. Norm Reeves actually have legit ...
They did their best to get me best deal for me
Great customer service. Gilbert Ruiz helped me over the phone as we were searching for either a new or used car from out of the area. A few days later we were onsite and the entire staff was helpful and courteous. Honest feedback and answers to our questions. Clear expectations. Worked with us on pricing and getting best rates, handled all the paperwork, and assisted us in getting our old car used for a trade in. Followed up with us afterwards to confirm everything ok. Love our car too!!
Great customer service! Goes the extra mile to help. They take time to help you understand the issues you are experiencing. They will look to find ways to save you money and they honor their appointment times. In my 10 years of owning Huyndai’s I have gone to other dealerships out of convenience or need; None of them matched the standard of Norm Reeves.
Scott Sang Kim is an excellent person and an amazing sales consultant! He worked arduously to help us get the vehicle our family needed. Thank You Scott Sang Kim!!! We are highly satisfied with your service.
Very good customer service. I recommend this dealer.
I came in and Susanna Yim helped me get the car I wanted. She do her best to get me a fair deal. I am happy to have Susanna being very patient from the beginning to completion.
I don’t have to wait long to finalize the deal both Shahnaz and Ibrahim are helpful
Absolutely fantastic experience at Norm Reeves Hyundai Superstore. Mustafa was extremely friendly, getting me straight into the Veloster N I was looking at. Sayeed got me a deal I was extremely happy with, and a special shoutout to Vito and Caesar for walking me through the particulars of the contract. Fantastic service, would definitely purchase another vehicle from here anytime. 😂
Absolutely fantastic experience at Norm Reeves Hyundai Superstore. Mustafa was extremely friendly, getting me straight into the Veloster N I was looking at. Sayeed got me a deal I was extremely happy with, and a special shoutout to Vito and Caesar for walking me through the particulars of the contract. Fantastic service, would definitely purchase another vehicle from here anytime.
Armando Garcia in West Covina is amazing!! Always welcoming, knowledgeable, will answer any question you have and help you find the right car for your family. So happy to have worked with him!
Making the appointment was easy. Gary was helpful, professional and kept me informed about the status of my car.
Sebastian was great! We walked out with the car we wanted and he made the process as simple as he could and broke everything down for us making sure we understood everything.
I always get my car service at this location. Besides all employees making you feel welcome, Bryan Ortiz is one of the most personable, knowledgeable and professional employees I've encounter here.
Christy was very nice, direct and to the point. I didn't have to waste time with being sold on add-ons I didn't want or anything like that. She was able to work with me on financing to get a good price. The next time I buy a Honda I will definitely go to Christy!
Thank-you Jose Magana for your help and patience on my first time buying a car.
The team was very friendly, professional, and direct to my business. No haggling, no extras sales. Great car with a lot of car warranty.
Great experience....brought it in for brake issues. They tried multiple things to fix the problem and kept trying until problem was solved.
Christy was amazing to work with! She helped me find the perfect model and financing for me. I would love to work with her again in the future!
I've always heard that you should never go to a dealership for maintenance and repair, they will over charge...blah blah blah. I must say that my Experience at Norm Reeves, Huntington Beach has been great. I bought my car there and I have never been anywhere else. The service department is great. I trust them with my car. I never feel like I'm being pushed into unnecessary services. Actually after going there a few times for standard maintenance, I started getting coupons via email with great deals on upcoming maintenance and services. Benito Torres was my service ...
I just wanted to take time out of my day to write a review regarding the experience and customer service my wife and I received at Norm Reeves Honda of West Covina. Prior to arriving at this dealership we visited several other dealerships in the day and none of those dealerships were willing to be reasonable nor was the customer service any good. Felt like the other dealerships we had visited gave off a vibe that they were doing me a favor and marking up both used and new vehicles and kept repeating “sorry but your buying a vehicle at ...
David Gutierrez gave me a great experience buying my first new car! He was very patient and informative. I test drove 2 different cars. David also followed all CO-VID procedures which I was very happy about. I’m happy with my experience here. Thank you!
Excellant service and knowledgable. Answered all my questions. The transaction was quick and easy. They had good selection
Gary was excellent, very helpful and very patient explaining what type of service we need. Absolute professional!!!
Best experience ever in car buying and that will make me come back to this dealership in my future car buying. Brandon is the man! And thank to Saeed and Vitto for accommodating my visit and made it really easy process for me. Brandon got me the deal that I want and Saeed backed it up. Vitto, I swear, that fastest finance process I've ever done. Less than an hour. Must be record breaking at least in my book. Brandon and Saeed didn't BS me on this deal. It's a brand new car, barely out on the ...
Bought my first brand new car and not only am I happy with my purchase but very happy with my overall experience. I was well taken care of by my dealer Kunaal who answered all my questions, walked around a lot just to show me various cars and see which one fit more, was very patient, made suggestions and listened to me and my concerns, in the end he made my whole car buying experience that much smoother and better. I felt like Kunaal went above and beyond what was expected so I thank him and all the honda people ...
The service representative was very curtious and very helpful. I was updated in a timely manner.
It was quick and the cars are reasonably priced. Friendly staff.
Hello, what a WONDERUL and EXCEPTIONAL Customer Service experience both my husband and I had buying our cars from Norm Reeves Hyundai in Cerritos with Sales Reps, Tannaz and Yesenia. We originally went into Hyundai to get the recall parts on both our cars taken care of and we had been thinking about trading in our cars at some point but unexpectedly ended up trading them in that very same day once the recall parts were replaced. We were provided with such professionalism, friendliness, kindness, HONESTY, and a great deal of product/vehicle knowledge by both “Tannaz” and “Yesenia” that ...
너무 친절하시고 프로페셔널 합니다..그리고 고객이 어떤 도움이 필요한지 빨리 이해하시고 방법을 찾아 줍니다.차에 대한 설명을 너무 잘해 주십니다. 날씨가 더워도 오랜시간을 같이 밖에서 차량 설명을 해주셨습니다. 다음에도 꼭 다시 올겁니다. Very Kindness, Professional Greet adviser. Good friend ship. perfect training, Great explain about car. like so much!
Very knowledgeable and on time
I had paul Phan as my service consultant He is excellent, his knowledge, , and very respectful!
In short Norm Reeves Honda of West Covina is hands down the best dealership I have ever experienced purchasing a car. John the manager, Jason in sales and Jake in finance all three of them worked as a team and made my day by putting me in my new Accord. $0 down, drinks and snacks, very clean and peaceful establishment and they really cared regarding my situation. I had no transportation to get there cause I sold my previous car. No problem as John had Jason come pick me up. Jake in finance was very down to earth and informative. Jason ...
The process was quick and easy.
Susanna was THE best. She made the whole process very easy for me. I dread the whole car buying process but I will definitely come back and buy the rest of my cars from Susanna in the future. I will recommend her to all of my friends and family if they’re looking for a Honda. Every step of the process was very easy including the financing and paperwork part. She was very easy to talk to and didn’t try to upsell me on anything- which was a breath of fresh air in comparison to what I’m used ...
Great service and clean waiting area. It was a pleasant experience to take my car in
Ty is really friendly and helpful. Will talk to friends if they are looking for Honda in the future
El agente de ventas muy amable Nos tuvo mucha paciencia Por que yo lleve un montón de preguntas Y al final si compré el vehículo que yo quería. Si volvería a ir al mismo dealer a comprar otro carro
I was very pleased with the entire staff that helped me purchase my 1st new car. I would recommend Norm Reeves Hyundai to anyone looking for a Hyundai.
Jason and Ish were absolutely amazing. This is hands down the best car buying experience we have ever had. I would recommend Norm Reeves Honda West Covina to anybody in the market. Thank you once again!
Great customer service, had a pretty smooth and painless car buying experience, financing was fast and efficient.
Outstanding customer service. Easiest car buying experience I have ever had.
I am a repeat customer , treated fairly both times. Highly recommend this team. Good people. Thank you
They answered all my questions and I got exactly what I wanted they were very knowledgeable and they work with me really well my apr for my loan was better than a credit union
Reccomend going to Mazel Abdeh for your next car purchase great friendly sales man knows what he is doing.
Courteous, easy transaction fast and thorough
efficient, very nice waiting area
Justin at Cerritos Hyundai was absolutely amazing. He made sure I had all my questions answered and did it with kindness.
Best honda dealer ever. Great cars, great service.
We drove all the way from San Diego to find our new car! We had a bad experience at another Hyundai dealer and almost lost hope but Brandon No really helped us out. He was honest and tried his best to give us a good deal in this crazy car shortage. Left with a brand new Hyundai Sonata. Would 100 percent recommend!
Kuya JoJo Bayas is very friendly and approachable. He helped us a lot in choosing our 2nd car in Honda Norm Reeves.
Christopher Silva was completely friendly and professional. He followed up with me during my visit and was very easy to check out. I always appreciate great people like Christopher, especially when visiting a dealership service center. You can really tell the difference here compared to other service shops. Thanks for all the help Christopher Silva. Would definitely recommend Norm Reeves Honda West Covina for anyone needing to get there Honda taken care of.
Jojo was the best! Once again, he was professional, knowledgeable, and provided excellent service. He is the best!
I had a good experience with Mr. Jojo Bayas, he really helped us and went through everything by detail. Nice and good man, really energetic. - DJC
Everyone is well aware that going through all of the paperwork for car contracts takes a long time, and it is a burden for those who don't have much time. However, I was so impressed by Tannaz and Yesenia providing the best customer service ever, attempting to save as much of my time as possible, and they were not only the most professional dealer, but also warm heated people who care about their customers. I'm grateful for everything they've done for me. Thank you so much.
I was looking for a specific car that I had seen online. I spoke with Jimmy Teng in sales and he confirmed it’s availability. When I arrived, Jimmy showed me the car immediately and sent me out on a test drive. I loved the car. He immediately returned with my trade in value and we got the paperwork going. Norm Reeves Honda gave me a great surprise with how much they offered for my 2015 Jeep! Jimmy did a great job handling the sale. I was handed over to finance, where Gabe finished the paperwork and found me an unexpectedly ...
Great experience from start to finish!
My first time at Norm Reeves Honda West Covina and I’ve got to say that they gave outstanding customer service.I was a first time buyer and I was lucky enough to get help from Jason Fang.He was very kind,very helpful,trustworthy, and patient.Always kept me up to date on when my car would arrive and he was very promising.He helped us out so much and I’m thankful that he was able to assist us.Made the buying process so easy.If I was to recommend anyone it would definitely be Jason Fang he ...
Susannah provided excellent service. All negotiation and pricing was done before I got to the dealership. Once I arrived she was prompt and the paper work took less than 30 minutes. If you want someone that’s quick and doesn’t attempt to upswell you unnecessary things I would highly recommend her.
"Jason Fang helped my mom get a new 2022 HRV today with very good price!" Thank you so much.
Excellent service and help all the way thru
The five stars is for salesman Kevin Rivera for his excellent customer service, For the smooth process from the beginning to the end. Extremely genuine and a gentleman but also a true professional, I did not walk in on a Friday night with any intent on leaving there with a new vehicle, his approach is quite relaxed and there was no pressure from him at all, he found a way to make things work for me and I couldn’t have asked for much more than that. Not only did I get to leave Norm Reeves with a brand new ...
I went to hyundai norm reeves expecting the same old negative/pressuring dealership vibes I was getting all over the cerritos auto square but working with jonathan at hyundai I realized not every sales person is bad and there is actually someone there trying to help you get into the right car. Thanks to him I bought my car and had a wonderful experience. If anyone wants to get treated fairly, then work with jonathan or anyone else at the dealership
Great
My salesman, David O was wonderful. Honest, upfront, easy to work with. I would buy from Norm Reeves WC again. Also Kari was great doing the paper with with. All in all, the best cars buying experience to date.
He helped me with the car that I like and through the process. Overall it was pleasant
Sky Kim is really amazing and knowledgeable dealer! Everyone else is super kind and nice! I already purchased 2 cars here and I’ll come back for more if I need more cars! Thank you!
I got scammed all i have labored for all my life by Bittrex, My life was in shambles, darkness encroached me everywhere i turned to didn't yield any positive outcome not even the police, Until i was lucky enough to contact an investigating company whose area of specialty is fraud recovery, took up my case and helped me recover back my money with no upfront fee and i can breath fresh air again. i will be more happy to share my experience with others who have also falling prey to internet scam. You can also contact them for help ...
Thank you for all your help Cristy. Excellent service! God bless! We will recommend Norm Reeves Honda.
I finally found the Insight model and color I wanted here. Dealer Chris helped me out without being pushy. Great guy.
It was one the smoothest car purchases I have experienced. Thank you Jeremy and Ryan!
Susana customer service is 5 star quality service she made the process easy I appreciate everything thank you.
Thoraya took care of me, She is awesome and helpful, Thank you so much for all help you are amazing, I am very pleased with the help I got from Norm Reeves Honda Dealer, i love my new car.
Mr Ty was amazing to work with. He was very patient and informative. Excellent service.
She was very professional in handling all our paperwork and she knows everything about the car that you would like.
My sales guy Jimmy was simply amazing. Very flexible, jovial, made the experience really good. Our finance lady Kari was also great! Went through everything very thoroughly and had a very nice conversation. Paid a little more for the car then I wanted to but definitely a great experience at this dealership.
Where do I begin. I consider Vito, the fastest and detailed finance guy I've ever dealt with. I've been buying cars for as long as I can remember and let me tell you, with this guy, he did the fastest process by far. I told him that I timed him when we did the finance part of my purchase of the 2022 Hyundai Tucson Plug in hybrid SEL, literally, 20 minute. But that's not what I'm going to base this review on though. Honesty, for me honesty is huge especially when buying cars. Norm Reeves actually have legit ...
They did their best to get me best deal for me
Great customer service. Gilbert Ruiz helped me over the phone as we were searching for either a new or used car from out of the area. A few days later we were onsite and the entire staff was helpful and courteous. Honest feedback and answers to our questions. Clear expectations. Worked with us on pricing and getting best rates, handled all the paperwork, and assisted us in getting our old car used for a trade in. Followed up with us afterwards to confirm everything ok. Love our car too!!
Great customer service! Goes the extra mile to help. They take time to help you understand the issues you are experiencing. They will look to find ways to save you money and they honor their appointment times. In my 10 years of owning Huyndai’s I have gone to other dealerships out of convenience or need; None of them matched the standard of Norm Reeves.
Scott Sang Kim is an excellent person and an amazing sales consultant! He worked arduously to help us get the vehicle our family needed. Thank You Scott Sang Kim!!! We are highly satisfied with your service.
Very good customer service. I recommend this dealer.
I came in and Susanna Yim helped me get the car I wanted. She do her best to get me a fair deal. I am happy to have Susanna being very patient from the beginning to completion.
I don’t have to wait long to finalize the deal both Shahnaz and Ibrahim are helpful
Absolutely fantastic experience at Norm Reeves Hyundai Superstore. Mustafa was extremely friendly, getting me straight into the Veloster N I was looking at. Sayeed got me a deal I was extremely happy with, and a special shoutout to Vito and Caesar for walking me through the particulars of the contract. Fantastic service, would definitely purchase another vehicle from here anytime. 😂
Absolutely fantastic experience at Norm Reeves Hyundai Superstore. Mustafa was extremely friendly, getting me straight into the Veloster N I was looking at. Sayeed got me a deal I was extremely happy with, and a special shoutout to Vito and Caesar for walking me through the particulars of the contract. Fantastic service, would definitely purchase another vehicle from here anytime.
Armando Garcia in West Covina is amazing!! Always welcoming, knowledgeable, will answer any question you have and help you find the right car for your family. So happy to have worked with him!
Making the appointment was easy. Gary was helpful, professional and kept me informed about the status of my car.
Sebastian was great! We walked out with the car we wanted and he made the process as simple as he could and broke everything down for us making sure we understood everything.
I always get my car service at this location. Besides all employees making you feel welcome, Bryan Ortiz is one of the most personable, knowledgeable and professional employees I've encounter here.
Christy was very nice, direct and to the point. I didn't have to waste time with being sold on add-ons I didn't want or anything like that. She was able to work with me on financing to get a good price. The next time I buy a Honda I will definitely go to Christy!
Thank-you Jose Magana for your help and patience on my first time buying a car.
The team was very friendly, professional, and direct to my business. No haggling, no extras sales. Great car with a lot of car warranty.
Great experience....brought it in for brake issues. They tried multiple things to fix the problem and kept trying until problem was solved.
Christy was amazing to work with! She helped me find the perfect model and financing for me. I would love to work with her again in the future!
I've always heard that you should never go to a dealership for maintenance and repair, they will over charge...blah blah blah. I must say that my Experience at Norm Reeves, Huntington Beach has been great. I bought my car there and I have never been anywhere else. The service department is great. I trust them with my car. I never feel like I'm being pushed into unnecessary services. Actually after going there a few times for standard maintenance, I started getting coupons via email with great deals on upcoming maintenance and services. Benito Torres was my service ...
I just wanted to take time out of my day to write a review regarding the experience and customer service my wife and I received at Norm Reeves Honda of West Covina. Prior to arriving at this dealership we visited several other dealerships in the day and none of those dealerships were willing to be reasonable nor was the customer service any good. Felt like the other dealerships we had visited gave off a vibe that they were doing me a favor and marking up both used and new vehicles and kept repeating “sorry but your buying a vehicle at ...
David Gutierrez gave me a great experience buying my first new car! He was very patient and informative. I test drove 2 different cars. David also followed all CO-VID procedures which I was very happy about. I’m happy with my experience here. Thank you!
Excellant service and knowledgable. Answered all my questions. The transaction was quick and easy. They had good selection
Gary was excellent, very helpful and very patient explaining what type of service we need. Absolute professional!!!
Best experience ever in car buying and that will make me come back to this dealership in my future car buying. Brandon is the man! And thank to Saeed and Vitto for accommodating my visit and made it really easy process for me. Brandon got me the deal that I want and Saeed backed it up. Vitto, I swear, that fastest finance process I've ever done. Less than an hour. Must be record breaking at least in my book. Brandon and Saeed didn't BS me on this deal. It's a brand new car, barely out on the ...
Bought my first brand new car and not only am I happy with my purchase but very happy with my overall experience. I was well taken care of by my dealer Kunaal who answered all my questions, walked around a lot just to show me various cars and see which one fit more, was very patient, made suggestions and listened to me and my concerns, in the end he made my whole car buying experience that much smoother and better. I felt like Kunaal went above and beyond what was expected so I thank him and all the honda people ...
The service representative was very curtious and very helpful. I was updated in a timely manner.
It was quick and the cars are reasonably priced. Friendly staff.
Hello, what a WONDERUL and EXCEPTIONAL Customer Service experience both my husband and I had buying our cars from Norm Reeves Hyundai in Cerritos with Sales Reps, Tannaz and Yesenia. We originally went into Hyundai to get the recall parts on both our cars taken care of and we had been thinking about trading in our cars at some point but unexpectedly ended up trading them in that very same day once the recall parts were replaced. We were provided with such professionalism, friendliness, kindness, HONESTY, and a great deal of product/vehicle knowledge by both “Tannaz” and “Yesenia” that ...
너무 친절하시고 프로페셔널 합니다..그리고 고객이 어떤 도움이 필요한지 빨리 이해하시고 방법을 찾아 줍니다.차에 대한 설명을 너무 잘해 주십니다. 날씨가 더워도 오랜시간을 같이 밖에서 차량 설명을 해주셨습니다. 다음에도 꼭 다시 올겁니다. Very Kindness, Professional Greet adviser. Good friend ship. perfect training, Great explain about car. like so much!
Very knowledgeable and on time
I had paul Phan as my service consultant He is excellent, his knowledge, , and very respectful!
In short Norm Reeves Honda of West Covina is hands down the best dealership I have ever experienced purchasing a car. John the manager, Jason in sales and Jake in finance all three of them worked as a team and made my day by putting me in my new Accord. $0 down, drinks and snacks, very clean and peaceful establishment and they really cared regarding my situation. I had no transportation to get there cause I sold my previous car. No problem as John had Jason come pick me up. Jake in finance was very down to earth and informative. Jason ...
The process was quick and easy.
Susanna was THE best. She made the whole process very easy for me. I dread the whole car buying process but I will definitely come back and buy the rest of my cars from Susanna in the future. I will recommend her to all of my friends and family if they’re looking for a Honda. Every step of the process was very easy including the financing and paperwork part. She was very easy to talk to and didn’t try to upsell me on anything- which was a breath of fresh air in comparison to what I’m used ...
Great service and clean waiting area. It was a pleasant experience to take my car in
Ty is really friendly and helpful. Will talk to friends if they are looking for Honda in the future
El agente de ventas muy amable Nos tuvo mucha paciencia Por que yo lleve un montón de preguntas Y al final si compré el vehículo que yo quería. Si volvería a ir al mismo dealer a comprar otro carro
I was very pleased with the entire staff that helped me purchase my 1st new car. I would recommend Norm Reeves Hyundai to anyone looking for a Hyundai.
Jason and Ish were absolutely amazing. This is hands down the best car buying experience we have ever had. I would recommend Norm Reeves Honda West Covina to anybody in the market. Thank you once again!
Great customer service, had a pretty smooth and painless car buying experience, financing was fast and efficient.
Outstanding customer service. Easiest car buying experience I have ever had.
I am a repeat customer , treated fairly both times. Highly recommend this team. Good people. Thank you
They answered all my questions and I got exactly what I wanted they were very knowledgeable and they work with me really well my apr for my loan was better than a credit union
Reccomend going to Mazel Abdeh for your next car purchase great friendly sales man knows what he is doing.
Courteous, easy transaction fast and thorough
efficient, very nice waiting area
Justin at Cerritos Hyundai was absolutely amazing. He made sure I had all my questions answered and did it with kindness.
Best honda dealer ever. Great cars, great service.
We drove all the way from San Diego to find our new car! We had a bad experience at another Hyundai dealer and almost lost hope but Brandon No really helped us out. He was honest and tried his best to give us a good deal in this crazy car shortage. Left with a brand new Hyundai Sonata. Would 100 percent recommend!
Kuya JoJo Bayas is very friendly and approachable. He helped us a lot in choosing our 2nd car in Honda Norm Reeves.
Christopher Silva was completely friendly and professional. He followed up with me during my visit and was very easy to check out. I always appreciate great people like Christopher, especially when visiting a dealership service center. You can really tell the difference here compared to other service shops. Thanks for all the help Christopher Silva. Would definitely recommend Norm Reeves Honda West Covina for anyone needing to get there Honda taken care of.
Jojo was the best! Once again, he was professional, knowledgeable, and provided excellent service. He is the best!
I had a good experience with Mr. Jojo Bayas, he really helped us and went through everything by detail. Nice and good man, really energetic. - DJC
Everyone is well aware that going through all of the paperwork for car contracts takes a long time, and it is a burden for those who don't have much time. However, I was so impressed by Tannaz and Yesenia providing the best customer service ever, attempting to save as much of my time as possible, and they were not only the most professional dealer, but also warm heated people who care about their customers. I'm grateful for everything they've done for me. Thank you so much.
I was looking for a specific car that I had seen online. I spoke with Jimmy Teng in sales and he confirmed it’s availability. When I arrived, Jimmy showed me the car immediately and sent me out on a test drive. I loved the car. He immediately returned with my trade in value and we got the paperwork going. Norm Reeves Honda gave me a great surprise with how much they offered for my 2015 Jeep! Jimmy did a great job handling the sale. I was handed over to finance, where Gabe finished the paperwork and found me an unexpectedly ...
Great experience from start to finish!
My first time at Norm Reeves Honda West Covina and I’ve got to say that they gave outstanding customer service.I was a first time buyer and I was lucky enough to get help from Jason Fang.He was very kind,very helpful,trustworthy, and patient.Always kept me up to date on when my car would arrive and he was very promising.He helped us out so much and I’m thankful that he was able to assist us.Made the buying process so easy.If I was to recommend anyone it would definitely be Jason Fang he ...
Susannah provided excellent service. All negotiation and pricing was done before I got to the dealership. Once I arrived she was prompt and the paper work took less than 30 minutes. If you want someone that’s quick and doesn’t attempt to upswell you unnecessary things I would highly recommend her.
"Jason Fang helped my mom get a new 2022 HRV today with very good price!" Thank you so much.
Excellent service and help all the way thru
The five stars is for salesman Kevin Rivera for his excellent customer service, For the smooth process from the beginning to the end. Extremely genuine and a gentleman but also a true professional, I did not walk in on a Friday night with any intent on leaving there with a new vehicle, his approach is quite relaxed and there was no pressure from him at all, he found a way to make things work for me and I couldn’t have asked for much more than that. Not only did I get to leave Norm Reeves with a brand new ...
I went to hyundai norm reeves expecting the same old negative/pressuring dealership vibes I was getting all over the cerritos auto square but working with jonathan at hyundai I realized not every sales person is bad and there is actually someone there trying to help you get into the right car. Thanks to him I bought my car and had a wonderful experience. If anyone wants to get treated fairly, then work with jonathan or anyone else at the dealership
Great
My salesman, David O was wonderful. Honest, upfront, easy to work with. I would buy from Norm Reeves WC again. Also Kari was great doing the paper with with. All in all, the best cars buying experience to date.
He helped me with the car that I like and through the process. Overall it was pleasant
Sky Kim is really amazing and knowledgeable dealer! Everyone else is super kind and nice! I already purchased 2 cars here and I’ll come back for more if I need more cars! Thank you!
I got scammed all i have labored for all my life by Bittrex, My life was in shambles, darkness encroached me everywhere i turned to didn't yield any positive outcome not even the police, Until i was lucky enough to contact an investigating company whose area of specialty is fraud recovery, took up my case and helped me recover back my money with no upfront fee and i can breath fresh air again. i will be more happy to share my experience with others who have also falling prey to internet scam. You can also contact them for help ...
Thank you for all your help Cristy. Excellent service! God bless! We will recommend Norm Reeves Honda.
I finally found the Insight model and color I wanted here. Dealer Chris helped me out without being pushy. Great guy.
It was one the smoothest car purchases I have experienced. Thank you Jeremy and Ryan!
Susana customer service is 5 star quality service she made the process easy I appreciate everything thank you.
Thoraya took care of me, She is awesome and helpful, Thank you so much for all help you are amazing, I am very pleased with the help I got from Norm Reeves Honda Dealer, i love my new car.
Mr Ty was amazing to work with. He was very patient and informative. Excellent service.
She was very professional in handling all our paperwork and she knows everything about the car that you would like.
My sales guy Jimmy was simply amazing. Very flexible, jovial, made the experience really good. Our finance lady Kari was also great! Went through everything very thoroughly and had a very nice conversation. Paid a little more for the car then I wanted to but definitely a great experience at this dealership.
Where do I begin. I consider Vito, the fastest and detailed finance guy I've ever dealt with. I've been buying cars for as long as I can remember and let me tell you, with this guy, he did the fastest process by far. I told him that I timed him when we did the finance part of my purchase of the 2022 Hyundai Tucson Plug in hybrid SEL, literally, 20 minute. But that's not what I'm going to base this review on though. Honesty, for me honesty is huge especially when buying cars. Norm Reeves actually have legit ...
They did their best to get me best deal for me
Great customer service. Gilbert Ruiz helped me over the phone as we were searching for either a new or used car from out of the area. A few days later we were onsite and the entire staff was helpful and courteous. Honest feedback and answers to our questions. Clear expectations. Worked with us on pricing and getting best rates, handled all the paperwork, and assisted us in getting our old car used for a trade in. Followed up with us afterwards to confirm everything ok. Love our car too!!
Great customer service! Goes the extra mile to help. They take time to help you understand the issues you are experiencing. They will look to find ways to save you money and they honor their appointment times. In my 10 years of owning Huyndai’s I have gone to other dealerships out of convenience or need; None of them matched the standard of Norm Reeves.
Scott Sang Kim is an excellent person and an amazing sales consultant! He worked arduously to help us get the vehicle our family needed. Thank You Scott Sang Kim!!! We are highly satisfied with your service.