Customer Testimonials

 

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Google Jan 14, 2021

Amazing customer service

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DealerRater Jan 13, 2021

I went into the service center to get oil change along with other things. Gary was very professional, he called me and gave me the list of things I needed more and the car was done before one.

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Google Jan 13, 2021
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Google Jan 13, 2021
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DealerRater Jan 13, 2021

great service, went in for regular oil change and they took care of everything the car needed. everything was timely and organized. appreciate the assistance!

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DealerRater Jan 12, 2021

I would like to say Raidel is awesome, highest remarks, very knowledgeable with what I came in for, Raidel is on his game, I will always come back to Raidel for my auto needs.

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Google Jan 12, 2021

From start to finish, our experience at Norm Reeves Hyundai was super easy + enjoyable. Mike DeLeon assisted us with the car selection and purchasing process; he was able to answer all of our questions quickly and in good detail. We had a general idea or what we wanted he showed us different car options that met our selection criteria. Once we decided on a model we got a comprehensive review of all the features of the car. After I got everything in order to purchase the car, Mike came in on his day off to help us out and finalize ...

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Google Jan 11, 2021

Very friendly service. Usually salesmen come after you like sharks...this wasn't my experience and I felt comfortable looking around and approached a salesman when I was ready to ask questions. Knew what I wanted and they were willing to look up what I was looking for...even willing to move it out of the lot where it was buried behind rows of cars. Very satisfied with the whole process. All got taken care of within a couple of hours. Love my new Sonata!

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Google Jan 11, 2021
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Google Jan 11, 2021

I leased a Santa Fe here recently. Mike De Leon was great. I hate spending hours at dealers. He made the process painless and even drove the car to my home.

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Google Jan 15, 2021

Personable, efficient, and effective service. Service advisor was top notch.

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DealerRater Jan 15, 2021

I like you guys, you been good the inly thing is that your prices from one year and a half ago that i purchase tires, is more then double, so i had to look somewhere else, other that, your service is good and and the service gentleman that I prefer to work with is Robert Farr, and he is a very nice person to deal with, he tells it how it is in a very nice and polite was, he makes me feel comfortable with his knowledge. Thank you Mr Farr

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Google Jan 14, 2021
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Google Jan 13, 2021

They took care of my car quickly while I waited, even though extra work was required.

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Google Jan 9, 2021

Definitely recommend you go through Adrian Mendoza if you are looking at purchasing a vehicle.

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Google Jan 9, 2021
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Google Jan 9, 2021

Muy buena atencion y servicio grasias Adrian Mendoza

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Google Jan 9, 2021
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Google Jan 8, 2021
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Google Jan 8, 2021

Came here to get my routine maintenance completed. Sal was my advisor. Greeted me and treated professionally. Very friendly guy. Will recommend him to friends and family or who ever needs to get there Toyota serviced. I gave him prior authorization to take care of some items if needed. He called back and said they weren’t needed at this time, I know I can trust him with my vehicle and what service it needs. Will definitely return and choose him as my advisor.

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DealerRater Jan 10, 2021

Great Job, done well and on time i will return for any additional service. I would like to receive additional discounts because I am a loyal customer..

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DealerRater Nov 12, 2020

Exceptional care taken to keep customer informed make sure they treated well , kept in the loop of anything changes. Covid 19 precautions followed & explained , felt secure / reassured

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Google Nov 3, 2020
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Google Nov 3, 2020
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Google Nov 2, 2020
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Google Oct 30, 2020

Update 10/6/20: Service department - The supervisor Justin went above and beyond. I had a small issue with my vehicle and he provide an amazing customer service. Resolved the issue in less than an hour. Thank you.This is my second lease with Infiniti Cerritos. Since day 1 they offer an amazing customer service in every department in the dealer. My sales rep was Victor, he was really helpful during the search and negotiation of my second infiniti car. John in finance explained the contract and answer all my questions. I recommend this dealer, great selection of cars, amazing dealer, and TOP ...

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Google Oct 30, 2020

Ask for Edwin in Service, nice, professional and not your pushy when recommending additional maintenance. Facility is spanking new & clean but bring your beverages and snacks, there is no vending machines.

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Google Oct 12, 2020

I’m not really one to review but I was happy and glad Service Advisor (Issac) was able to assist me from point A to B. My Vehicle broke down about three days ago and even though “Infiniti Cerritos” is working by appointments. Issac was able to assist me and get my vehicle back on the road in a timely manner. Great service and great people. Definitely going back to him. Thank you!

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Google Oct 6, 2020

Update 10/6/20: Service department - The supervisor Justin went above and beyond. I had a small issue with my vehicle and he provide an amazing customer service. Resolved the issue in less than an hour. Thank you.This is my second lease with Infiniti Cerritos. Since day 1 they offer an amazing customer service in every department in the dealer. My sales rep was Victor, he was really helpful during the search and negotiation of my second infiniti car. John in finance explained the contract and answer all my questions. I recommend this dealer, great selection of cars, amazing dealer, and TOP ...

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Google Oct 3, 2020

Jesse, was great . Was able to test drive qx80 2019 with no problem.

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Google Dec 24, 2020

I like the customer service and cherishing respect to the customers, I am a new owner for VW in general for a whole year today, and since now I'm willing to be a VW customer for life after 1 year of friendly relationship either with the salesman "Sal" or the service department representative "Raul", thank you again for the elite customer service level. I really recommend Norm Reeves Volkswagen to VW customers.

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Google Dec 12, 2020
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Google Oct 31, 2020

I would like to praise and thank Service Advisor Tom Brucks for a job VERY WELL DONE!I own a local repair shop and help clients with factory warranty work at times and deal with the "dealers". Many "dealers" are adversarial to independent shops or mechanics and just make life hard to all to deal with them.Tom answered my calls ALWAYS polite and professional. He confirmed my clients car may be covered for the problem in question. He made dropping it off and dealing with me directly easy AND PROFESSIONAL.The service dept. and techs actually were very fast ...

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Google Oct 30, 2020

April Dean was just great to deal with on leasing a VW Golf Sportswagen. My wife and I found her to be very honest and professional as well as being very knowledgeable about how to structure a lease to suit your needs. She was totally up front about everything and all of her numbers checked out perfectly. I highly recommend her if you are considering leasing or buying a VW.

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Google Oct 30, 2020
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Google Oct 30, 2020

We got our Jetta Lease throu Jas. He was super straightforward with everything, negotiating was easy and to the point. Finance manager was super quick and helpful.No pressure, and super pleased with the customer service.Other dealerships should learn from Norm Reeves

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Google Oct 5, 2020

We got our Jetta Lease throu Jas. He was super straightforward with everything, negotiating was easy and to the point. Finance manager was super quick and helpful.No pressure, and super pleased with the customer service.Other dealerships should learn from Norm Reeves

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Google Sep 3, 2020
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Google Aug 30, 2020
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Google Aug 30, 2020

Raul Escamilla was great. The person who greeted me was also great he took my information and when Raul was ready everything was on point. Love getting my service there thanks to everyone who helped me.

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DealerRater Jan 14, 2021

Very reliable helpful and courteous and they go out of their way to help. Helping the customer is their top priority. Would definitely recommend them for anything

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Google Jan 14, 2021
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DealerRater Jan 13, 2021

They are efficient and friendly. When it comes to making an appointment, they are very flexible with time and days. Service members are very knowledgeable about their product.

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Google Jan 13, 2021

I love going here to get my car done and they are always so sweet and work with you.

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Google Jan 11, 2021
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Google Jan 9, 2021

Great service. Friendly staff.

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Google Jan 8, 2021
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Google Jan 6, 2021
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Google Jan 6, 2021
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DealerRater Jan 4, 2021

Took my car in for an oil change yesterday everything was fine on time on schedule and they washed the car for free. Well done

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Google Jan 15, 2021

The dealership was very efficient and the staff helpful. Plus the car was washed afterwards!

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Google Jan 15, 2021

I recently purchased a pre-owned Dodge Caravan from Robert Smith. Robert went above and beyond. He is an outstanding car salesman, and I wish more were like him. Robert treats you like family and truly goes above and beyond for his customers. I told him that I did not have time to sit in the dealership for hours with three small children. We did most of the leg work over the phone. He even test drove two cars for me and offered which he thought was best (shockingly, not the most expensive one). Robert made the process effortless and answered ...

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Google Jan 15, 2021

Angela in Honda Service Dept is always accommodating and patient. She is very thorough in her explanation

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DealerRater Jan 14, 2021

Very reliable helpful and courteous and they go out of their way to help. Helping the customer is their top priority. Would definitely recommend them for anything

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Google Jan 14, 2021
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DealerRater Jan 13, 2021

They are efficient and friendly. When it comes to making an appointment, they are very flexible with time and days. Service members are very knowledgeable about their product.

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Google Jan 13, 2021
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Google Jan 12, 2021

I want to Thank the service manager at Port Charlotte Honda. Dan Whittington. I was having a problem with my CR V for two years. I called him and he took control. He said he would take care of this issue personally, and he did. My car was drawing from the battery n no one could figure it out but he did. After 2 years n 2 batteries later he fixed it. The problem was resolved in a day n a half thanks to him. They get an A+ in my book. Thank you Dan for all you did for me. I ...

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Google Jan 12, 2021
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Google Jan 12, 2021

GOLD STANDARD SERVICE! We bought a used vehicle from them in 2017, at that time we also started getting our service work done by them. As someone who travels extensively and is on a tight time line, ANGELA has gone above and beyond for us many times, ensuring that my car was able to run. We bought a second car from them in 2019, and now we are going back to get a replacement car...ANGELA and the service team kept my Honda CRV running safe and sound for 400,000 miles! Thank you for the excellent service, advice, and willingness to go the ...

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Google Dec 21, 2020

They had a great selection of used vehicles with very competitive pricing. Michael "Momo" took really good care of us and we got just what we were looking for.

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Google Dec 13, 2020
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Cars Dec 12, 2020

Mike Momo is an outstanding sales consultant. He is very professional, thoughful and answered all questiosn I had regarding the whole process in obtaining my 2021 Odyssey

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Google Dec 6, 2020

Really enjoyed my experience working with Alex and Jonathan. If you’re looking to buy your dream car I would be finitely ask for them.

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DealerRater Nov 22, 2020

We just purchased a new Honda CR-V and were extremely pleased with our sales person Mike "MOMO". He was professional, personable and knowledgeable and very patient in explaining all of the features of the car. Thank you Mike for a pleasant experience.

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Google Nov 19, 2020

Last Friday on November 6, I bought pre-owned Honda Pilot LX with low mileage at Norm Reeves Honda at Huntington Beach. Staffs were all kind and generous and willing to help. Especially I appreciate Fortino and Jacoby at Sales Team, Delphine at Finance team, and James Parker. They all have helped the purchasing process go smoothly. But my family and I are still waiting to receive the vehicle. It's been a week already. That's only concern we have now.

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DealerRater Nov 17, 2020

I have been a satisfied customer with Norm Reeves for several years. I have complete confidence with the Sales and Service. Would not consider another Dealer

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Cars Nov 14, 2020

Dear Mike Momo, I recently purchased my daughter's first car, a 2020 CR-V EX, from your dealership and I couldn't be happier. The courtesy and professionalism that we both received throughout the process was excellent. Your knowledge made the sale flawless and we appreciate it. It is people like you that makes today's buyers tomorrow's repeat customers. I will definitely be recommending you and the dealership to family and friends. Gabriel Sojian Fountain Valley, CA

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DealerRater Nov 14, 2020

Dear Mike Momo, I recently purchased my daughter's first car, a 2020 CR-V EX, from your dealership and I couldn't be happier. The courtesy and professionalism that we both received throughout the process was excellent. Your knowledge made the sale flawless and we appreciate it. It is people like you that makes today's buyers tomorrow's repeat customers. I will definitely be recommending you and the dealership to family and friends. Gabriel Sojian Fountain Valley, CA

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Google Nov 3, 2020

Mike MOMO, Mike Tran, and Danny were such a great help while purchasing my first car. Made the process super easy and actually exciting!No hassle and got an car that I’ll love for years to come!

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Google Jan 15, 2021

Got my car serviced and was helped by rep Trinity Guzman again. Prompt service as soon as I got to my appointment, car was ready by the time promised, will be back.

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Google Jan 15, 2021
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Google Jan 15, 2021
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Google Jan 15, 2021
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Google Jan 15, 2021
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Google Jan 14, 2021

Andrew was most helpful and down to earth. he made my car buying experience very comfortable and safe . The finance department worked hard to find me a good interest rate . I love my Honda .. thank you !!

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Google Jan 14, 2021
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Google Jan 14, 2021

Customer service is extremely friendly and helpful with any of my concerns or questions.

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Google Jan 13, 2021

Very kind and helpful! I went in for an oil change, Samuel Tung helped me. I had a few other things that needed to be fixed for my car. I let Samuel know that I was going to fix the other things at home. He believed me and made sure that we only had the oil changed on my car. Thank you so much for your kind service, helpful and understanding attitude. I hope they give you a raise! You deserve it.

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Google Jan 13, 2021

Had a great experience with this dealership, as soon as I walked in I was greeted and assisted by Louis, the process the very great and I highly recommend purchasing your dream vehicle at this location. I have nothing but great things to say about Honda and Louis ! Thank you sooo muchWent to get my first oil change and the service from Gabriela was professional and great my car was serviced and I am extremely satisfied

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DealerRater Jan 14, 2021

Kasem helped me to find the best deal for Honda Pilot! He did an excellent job! Everybody was so professional and friendly there! Thank you very much!

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Google Jan 13, 2021

Gus and Raffy rock best guys to work with.

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DealerRater Jan 7, 2021

First off, let me put this straight: Ray was the kindest, the nicest, and the most polite salesperson that I have talked to during my entire month that I tried to buy a car. He took his time to carefully showed me every details and features of the car, unlike the rest of the salesperson who just want to rush you off to buy the car. And regardless of how ridiculous of a price I was asking, he and his manager still treat me with the utmost respect. He even when as far as updated me on any new deals ...

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Google Jan 4, 2021

Nate R. Go see him he will save you money, work with you on type of Honda you like very knowledgeable on Honda’s excellent customer service skills, Go see Nate R .

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Google Jan 4, 2021

I'm so happy with my experience here at Norm Reeves Honda! Everyone here has been very nice and professional. Edgar Galindo has been a big help when it came to finding the perfect cars for me and my family! He was very informative and friendly during the process. This was my first car that I would be purchasing so it was a big deal for me trying to find something that would fit me so knowing that he had the right amount of knowledge about Honda's felt very reassuring! Everyone that worked in finances was very helpful too the process ...

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Google Dec 28, 2020

The absolute best service I’ve ever had ‼️ they totally made my Christmas from the collision dept to sales. Their GM Dave is attentive and communicative with the best trained team that you could possibly ask for. My car was totaled and they were always there to be of help. When it came to the process of getting into a new ride, it was smooth sailing‼️ James remembered the details I told him over the phone and paired me with Daniella. Daniella really knows her Hondas because she knew what I wanted to the T. Eugene finished up my paperwork ...

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Google Dec 1, 2020

My experience was amazing! I was called by Bill Barrette, who was extremely knowledgeable. I was so impressed, I turned around at the dealership I was parked in front of, and came directly to Norm Reeves. I was pleasantly greeted by (you) Andy Vargas-Cornejo and you were patient, knowledgeable and kind. You took all the time I needed to find the perfect vehicle for my needs and wants. Juan Gonzalez walked me through the entire process and made me feel comfortable and confident in my purchase. Furthermore, all the staff were helpful, polite and made me feel solid in my ...

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DealerRater Nov 30, 2020

I wish I could rate Ray higher because he made everything so smooth.Honestly the best car buying experience at any dealership I've been to before! Definitely ask for Ray!!!

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DealerRater Nov 17, 2020

Friendly, open, professional - these are just some of the qualities I experienced when transacting business several times with Ray and the Norm Reeves Honda Irvine management team. In a time where sales personnel are hard pressed to make sales before actually delivering a positive customer service experience, this simply isn't the case at this dealership. In addition, they were the only dealership versed in properly structuring a "one pay lease", without any hassle. The stark contrast in this dealership and Ray's ability to deliver beyond expectation, makes me wonder why any other dealers are in business. Customer for life, ...

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Google Nov 10, 2020

I was looking a Honda Civic for more than three weeks and I got offer more than 10 dealership around orange county but I believe Norm Reeves Honda Superstore Irvine is the best. Today I bought Honda civic from this dealership and I am so happy with price and the way they treat with me.....

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