Customer Testimonials

 

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Google Sep 25, 2022

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Google Sep 25, 2022

finally found the answer to my 5 year issue with acceleration. I've been to another dealer many times for regular maintenance and have mentioned I have a sluggish, slow acceleration. On the machine it showed fine but they didn't seem to think it was an issue. As the years went on, it was worse or better for no real reproduceable reason. I finally had it at the other place and went to Norm Reeves. I had a great chat with both Kevin and Mitch about the issues. Suspected culprits (MAF, Transmission). The issue was a sneaky one to the ...

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Google Sep 25, 2022

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DealerRater Sep 25, 2022

Great experience all the way around. Kevin Nguyen was a pleasure to work with. Very nice guy, straightforward, efficient and a great communicator. Marbella was really helpful with our trade, and Gerardo in finance was a pro. Even the coffee is good in this place. Highly recommend Norm Reeves Hyundai!

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Google Sep 25, 2022

Had the best car buying experience !! First time buyer and Kunaal got me approved on a new car lease. I would recommend him to anyone looking for a car who wants great customer service. Made me feel comfortable and not pushed to buy a car. 10/10 all around!!

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Google Sep 24, 2022

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DealerRater Sep 24, 2022

Salesman Mustafa was very professional during the process of buying a car which can be frustrating. My husband and I thought we got our car without too much hassle negotiating. It was a pleasant experience.

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DealerRater Sep 24, 2022

He helped us complete a super quick deal, easiest one I've ever had. Happy car buyer.

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Google Sep 24, 2022

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Google Sep 24, 2022

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Google Sep 24, 2022

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Google Sep 24, 2022

I found the car I wanted I went in there and I told them they brought it to me the staff was friendly and polite and Gabriel the gentleman that was helping me was as kind as can be and I would definitely go back to Norm Reaves Honda theagain and I would recommend it to anybody

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Google Sep 24, 2022

They opened at 7 AM and took my car at the appointment time. Everyone was extremely nice and friendly. The advisors went out of their way to make the exerperienc pleasure able. My car was done in two hours. They even washed it

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DealerRater Sep 24, 2022

Friendly, Awesome people here at Vista Norm Reeves very helpful. I would like to say Randy was great! Satisfied working with him and his hard work to get me the vehicle I wanted! Smooth process and answered all questions and worked to get me a deal that worked with me. In love with my 2021 Honda Boost Blue Type R.

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Google Sep 24, 2022

Thank you to Ibrahim for his great customer service and helping us get our vehicle.

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DealerRater Sep 24, 2022

I was in the market for a Honda Accord Hybrid and calling around. I was getting salespeople who were talking vaguely about markups of up to $9K etc. As soon as I talked to Susanna. I got the straight deal and got the car at MSRP. No markups or other BS. She’s a nice, caring straight shooter. Would highly recommend!

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Google Sep 23, 2022

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Google Sep 23, 2022

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Cars Sep 23, 2022

Got exactly what I wanted and didn’t feel pressured. Alfredo was great! Went in thinking I could only get a used car walked out with a brand new one!

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Google Sep 23, 2022

(Translated by Google) In this crazy market, I encountered all kinds of sales, I was going to give up buying Honda, until today I met Gabe from Norm Reeves Honda, the communication on the phone is simple and clear, and I quickly gave me the current market after arriving at the store. the best price. I didn't have to go to another store to wait for months, and I picked up my CRV the same day and it was my favorite color. Highly recommend everyone to find Gabe, you will not be disappointed! (Original) 在这个疯狂的市场下,遇到了各种销售,我本来都要放弃购买Honda了,直到今天遇到了Norm Reeves Honda的Gabe,电话里简单明了的沟通,到店以后很快给了我目前市场上最好的价格。我不用去其他店里等待几个月了,当天提走了我的...

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DealerRater Sep 23, 2022

Chandika De Silva is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he made sure that everything was covered, wonderful customer service 😀

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Google Sep 22, 2022

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Google Sep 22, 2022

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Google Sep 22, 2022

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Google Sep 22, 2022

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Google Sep 22, 2022

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DealerRater Sep 22, 2022

Christy is great. She does her best to get you the best deal! Highly recommended, bonus: she's super nice also!

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Google Sep 22, 2022

Neal the salesman made this a good experience, he looked out for our best interests and not his own. He worked hard to get us what we wanted, was very patient provided us 5 star customer service. He definitely made our time there worthwhile.

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Google Sep 22, 2022

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Google Sep 22, 2022

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Google Sep 21, 2022

Workers are very nice and the service is great.

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Google Sep 21, 2022

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Google Sep 21, 2022

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DealerRater Sep 21, 2022

Bryan garcia was a pleasure to work with in purchasing my vehicle. Everyone was great.

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Google Sep 20, 2022

The staff was great, willing to allow me to the time necessary to pick the right car for me and I don't feel like I overpaid for the vehicle considering this market.

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Google Sep 20, 2022

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Google Sep 20, 2022

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Google Sep 20, 2022

Great customer service. Quick. Friendly and professional!

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DealerRater Sep 20, 2022

Bashar was very welcoming from the moment we entered the dealership. He was knowledgeable and friendly and we never felt any pressure during our time there. We ended up with a great deal and love our CRV,

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DealerRater Sep 20, 2022

Great dealership. Services, very professional staff and and answer concern with patience. I will recommend family and friends. Was please with price and quality of car.

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DealerRater Sep 20, 2022

I was very satisfied with the service. Excellent staff, informative, and friendly service manager, Paul.

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Google Sep 20, 2022

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Google Sep 20, 2022

We all know 2022 is a challenging year to buy a vehicle. With that being said my husband and I had been considering it for over 3 months we did our research and narrowed it down our vehicle choice and ultimately ended up at Norm Reeves Hyundai Superstore in Cerritos. Jalil Bashir helped us and a HIGHLY recommend him. We immediately knew we were in the right hands. His knowledge is superb, he is very professional, great personality and he wasn’t pushy AT ALL. He LISTENED to our needs, our budget and made it happened the suggestions. On 9/17/22, we drove off ...

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Google Sep 20, 2022

Miguel was so helpful & got me a great car with a great deal! Everyone was super kind & helped me find the right car that worked for me.

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Google Sep 19, 2022

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Google Sep 19, 2022

Arthur our consultant was so kind and thoughtful really listened and helped us through the process. We bought a new Hyundai Kona and we are very grateful. Thank you Mamie and Beverly 😊

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DealerRater Sep 19, 2022

3rd time buying a car from Ty, he is responsive and great to deal with!

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Google Sep 19, 2022

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DealerRater Sep 19, 2022

Excellent customer service and friendly staff. Our sales person explained in details the vehicle features and took time showed us multiple vehicles without pressure of buying, as well as making the sales transaction a smooth process.

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Google Sep 19, 2022

Had a great experience buying a new Hyundai Santa Fe. We drove from Thousand Oaks to be able to use the Costco auto program and it was definitely worth the drive. Our salesman was Kevin Nguyen and our finance person was Khalid Bashir. Both were VERY nice to work, very efficient and we drove home in a 2023 Santa Fe. Would highly recommend this dealership based on our experience!

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Google Sep 19, 2022

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Google Sep 18, 2022

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Google Sep 18, 2022

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Google Sep 18, 2022

This review started as a one star review (more on that below) but I am so happy that the team at Norm Reeves was able to turn our experience around when we removed the one point-of-contention. Tuesday, 9/13, Nguyen from Norm Reeves called me to let me know they had some hybrid Accords in stock and to see if I wanted to come down and visit. I was super impressed as I reached out months ago to let them know I was interested in a hybrid and was not expecting to hear anything. Nguyen was ready and made an appointment for 7:15 ...

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Google Sep 18, 2022

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Google Sep 17, 2022

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Google Sep 16, 2022

I like to Honda dealership there very friendly and good service Susanna she is a very nice person

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Google Sep 16, 2022

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Google Sep 16, 2022

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Google Sep 16, 2022

Took my Hyundai Genesis to get it serviced and they did a phenomenal job and my car is driving better than before. I'll definitely keep on taking my Genesis here for any future service/ maintenance

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Google Sep 16, 2022

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Google Sep 16, 2022

Service dept is excellent. Don't believe the stories of overpriced dealership costs. They break that stereotype. They offer you the best with the best competing price.

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Google Sep 16, 2022

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Google Sep 16, 2022

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Google Sep 16, 2022

Paul was very helpful and informative. Great customer service! Thank you for you help Paul!

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Google Sep 16, 2022

The battery died on my 2003 Civic hybrid and it was replaced. That meant the radio code was necessary and I didn't have it. I went to Norm Reeves Honda and they were able to retrieve the code and get the radio working again at no charge. They also installed the roof trim I'd had since before COVID but not installed (because LB Honda wanted $300 to do it) in two minutes. Service Manager Michael Vasquez was the magician who fixed everything. Great assistance - and I am a former service advisor - and great attitudes by everyone in parts ...

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DealerRater Sep 16, 2022

A great purchase experience! Very patient and friendly! Tannaz Jalisood was an amazing salesperson, very understanding! Will definitely recommend this facility and team members!

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Google Sep 15, 2022

Recently purchased an IONIQ 5 with Sky. The process was extremely smooth and we always felt informed. Inventory of this car was very low but Sky was able to help us secure one quickly. The car arrived while we were traveling so we appreciate that they were flexible in our pick up date even though the car is so popular. Would recommend! Thanks Norm Reeves Hyundai! We love our new car!

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Google Sep 15, 2022

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Google Sep 15, 2022

Good service very nice employees.

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Google Sep 15, 2022

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Google Sep 15, 2022

Fantastic dealership with incredibly reliable customer service, transparent (and affordable) pricing, and a strong dedication to informing the customer on every aspect of their deal. I highly recommend this dealership over others as the salesmen here (especially A. Brown) are highly professional and straightforward in their work.

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DealerRater Sep 15, 2022

Very helpful and worked with me during my purchase. This is the 3rd car my family has purchased from here and we recommend this dealer to everyone.

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Google Sep 15, 2022

Arthur and Jay were very helpful. I had a great experience and felt comfortable doing business with them. I ended up getting a 2023 Sonata and she is beautiful. Arthur made a point to get me out quickly as it was getting late in the day. Jay in finance was kind and helpful. Thank you all for a great experience.

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Google Sep 15, 2022

I've bought dozens of cars, and been on hundreds of car lots. The interaction always started out like this: "So, how can I help you drive home a new car today?" "Will you be trading in your old car?" Ugh... Not this time. I went to Norm Reeves Hyundai with my wife to look at a new Kona EV, and they had four (or more) in stock. I called earlier to make an appointment, and was greeted right away with a hello and if I was there to see someone. I said yes, and was ...

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Google Sep 15, 2022

Easy to communicate with, answered all my questions

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Google Sep 14, 2022

I called Norm Reeves Honda West Covina yesterday and found out they had the car I wanted, I took an Uber there right away and got my dream car. Many thanks to both Desiree and Abraham, they were extremely helpful, excellent services.

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Google Sep 14, 2022

I was in contact with Mara who then introduced me to Randy. Randy made this buying experience for my son and myself outstanding. Hands down if you're in the market for a Honda, shop here and ask for Randy. He really takes care of his costumers and he's very knowledgeable. Once again thank you Randy and your team!!!

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Google Sep 14, 2022

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DealerRater Sep 14, 2022

Kyle was very helpful, professional and pleasant to work with. I will definitely look for him next time I get my car serviced.

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Google Sep 14, 2022

My scheduled appointment went well. I arrived on time and was promptly greeted by a gentleman by the name of Christian. He took down my information including some concerns I was reporting that I wanted the service team to investigate. After recording my questions, he advised me that they should have no problem resolving most of them and that the car should be ready within one and a half hours. During this time I waited in the waiting room of the dealership, which is clean and has the key services for make waiting pleasant, including having Wi-Fi, filtered drinking water ...

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Google Sep 14, 2022

I had a most unpleasant experience with a previous Honda Associate, so I specifically asked for Javier this time, and I was not disappointed.Javier handled a difficult and complicated issue with my vehicle with complete professionalism. Thank you Javier!

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Google Sep 13, 2022

Excellent service and care!!!

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Google Sep 13, 2022

Susanna Yim, was our sales representative. She helped me 2 years ago when I purchase my 2020 Honda Accord. She was so amazing and friendly. I needed to get a bigger car, so I came back to her to purchase my 2022 Honda Pilot. She is by far the best sales representative, I've ever worked with and I met a lot of different representatives when I was shopping around for my Honda Accord back in 2020. I highly recommend her for anyone that wants to purchase a car. My sister came with me and purchased as well. Susanna Yim! Thank you! 💯

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Google Sep 13, 2022

Guadalupe chavarria is the best sales man. He was honest and helpful, he knew is stuff and made my entire experience easy and a breeze. Thank you so much to Guadalupe chavarria our (break dancer sales man)

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Google Sep 13, 2022

My car was overheating and the mechanic found a cracked radiator. We had problems trying to figure out the extended warranty I purchased from another dealership. But our service advisor Jason Bueno was outstanding and gave me some suggestions to figure things out. Infiniti took care of my rental because all of the loaners were out. Thanks Jason.

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DealerRater Sep 12, 2022

Jalil made the process if buying a car less stressful. All the staff were very nice as well.

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Google Sep 12, 2022

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Google Sep 12, 2022

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Google Sep 12, 2022

It was an overall easy and great experience buying a car here. We worked with Alex, and he was great! Super helpful and was super knowledgeable about the cars! Love this dealership!

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DealerRater Sep 12, 2022

I love the customer service I received each and EVERY time I take my car to get service.

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Google Sep 12, 2022

I went to Hyundai at Cerritos to return my leased car and start another one. I was serviced by Kevin Nguyen and I have to say I was thoroughly satisfied with the service provided. Kevin and team were extremely attentive to my needs and they match me with my new car despite the economy and the higher interest rates. In the end, I got what I needed and I hope Kevin and his team also got theirs.

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Google Sep 12, 2022

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DealerRater Sep 11, 2022

I purchased through the Costco Vehicle Purchase Program which Norm Reeves accepted. The staff at Norm Reeves Hyundai is friendly and helpful without the typical car purchase sales experience. My salesrep, Alejandra Castillo, was especially good; very responsive, professional, and transparent about costs and timeframes. She made the experience as pain free as a car purchase can be, especially given the current environment. Hyundai was able to deliver the 2023 model/trim/color, I was interested in, in a matter of weeks versus the months I was told I would be waitlisted by other manufacturers.

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Google Sep 11, 2022

Very kind and nice!

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Google Sep 11, 2022

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Google Sep 11, 2022

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Google Sep 11, 2022

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Google Sep 11, 2022

I took my Civic in for servicing. My Service Consultant Joshua M. Was wonderful he was knowledgeable didn't make me feel like i didn't matter. I definitely will keep bringing my Civic in for serving.

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DealerRater Sep 11, 2022

Aiden was my sales rep and consistently kept me informed about the vehicle I was interested in. He and his manager worked with me and I was able to get the car of my choice. I appreciate them, their services, and the professionalism. Thank you.

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Google Sep 25, 2022

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Google Sep 25, 2022

finally found the answer to my 5 year issue with acceleration. I've been to another dealer many times for regular maintenance and have mentioned I have a sluggish, slow acceleration. On the machine it showed fine but they didn't seem to think it was an issue. As the years went on, it was worse or better for no real reproduceable reason. I finally had it at the other place and went to Norm Reeves. I had a great chat with both Kevin and Mitch about the issues. Suspected culprits (MAF, Transmission). The issue was a sneaky one to the ...

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Google Sep 25, 2022

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DealerRater Sep 25, 2022

Great experience all the way around. Kevin Nguyen was a pleasure to work with. Very nice guy, straightforward, efficient and a great communicator. Marbella was really helpful with our trade, and Gerardo in finance was a pro. Even the coffee is good in this place. Highly recommend Norm Reeves Hyundai!

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Google Sep 25, 2022

Had the best car buying experience !! First time buyer and Kunaal got me approved on a new car lease. I would recommend him to anyone looking for a car who wants great customer service. Made me feel comfortable and not pushed to buy a car. 10/10 all around!!

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Google Sep 24, 2022

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DealerRater Sep 24, 2022

Salesman Mustafa was very professional during the process of buying a car which can be frustrating. My husband and I thought we got our car without too much hassle negotiating. It was a pleasant experience.

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DealerRater Sep 24, 2022

He helped us complete a super quick deal, easiest one I've ever had. Happy car buyer.

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Google Sep 24, 2022

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Google Sep 24, 2022

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Google Sep 24, 2022

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Google Sep 24, 2022

I found the car I wanted I went in there and I told them they brought it to me the staff was friendly and polite and Gabriel the gentleman that was helping me was as kind as can be and I would definitely go back to Norm Reaves Honda theagain and I would recommend it to anybody

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Google Sep 24, 2022

They opened at 7 AM and took my car at the appointment time. Everyone was extremely nice and friendly. The advisors went out of their way to make the exerperienc pleasure able. My car was done in two hours. They even washed it

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DealerRater Sep 24, 2022

Friendly, Awesome people here at Vista Norm Reeves very helpful. I would like to say Randy was great! Satisfied working with him and his hard work to get me the vehicle I wanted! Smooth process and answered all questions and worked to get me a deal that worked with me. In love with my 2021 Honda Boost Blue Type R.

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Google Sep 24, 2022

Thank you to Ibrahim for his great customer service and helping us get our vehicle.

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DealerRater Sep 24, 2022

I was in the market for a Honda Accord Hybrid and calling around. I was getting salespeople who were talking vaguely about markups of up to $9K etc. As soon as I talked to Susanna. I got the straight deal and got the car at MSRP. No markups or other BS. She’s a nice, caring straight shooter. Would highly recommend!

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Google Sep 23, 2022

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Google Sep 23, 2022

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Cars Sep 23, 2022

Got exactly what I wanted and didn’t feel pressured. Alfredo was great! Went in thinking I could only get a used car walked out with a brand new one!

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Google Sep 23, 2022

(Translated by Google) In this crazy market, I encountered all kinds of sales, I was going to give up buying Honda, until today I met Gabe from Norm Reeves Honda, the communication on the phone is simple and clear, and I quickly gave me the current market after arriving at the store. the best price. I didn't have to go to another store to wait for months, and I picked up my CRV the same day and it was my favorite color. Highly recommend everyone to find Gabe, you will not be disappointed! (Original) 在这个疯狂的市场下,遇到了各种销售,我本来都要放弃购买Honda了,直到今天遇到了Norm Reeves Honda的Gabe,电话里简单明了的沟通,到店以后很快给了我目前市场上最好的价格。我不用去其他店里等待几个月了,当天提走了我的...

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DealerRater Sep 23, 2022

Chandika De Silva is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he made sure that everything was covered, wonderful customer service 😀

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Google Sep 22, 2022

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Google Sep 22, 2022

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Google Sep 22, 2022

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Google Sep 22, 2022

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Google Sep 22, 2022

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DealerRater Sep 22, 2022

Christy is great. She does her best to get you the best deal! Highly recommended, bonus: she's super nice also!

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Google Sep 22, 2022

Neal the salesman made this a good experience, he looked out for our best interests and not his own. He worked hard to get us what we wanted, was very patient provided us 5 star customer service. He definitely made our time there worthwhile.

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Google Sep 22, 2022

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Google Sep 22, 2022

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Google Sep 21, 2022

Workers are very nice and the service is great.

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Google Sep 21, 2022

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Google Sep 21, 2022

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DealerRater Sep 21, 2022

Bryan garcia was a pleasure to work with in purchasing my vehicle. Everyone was great.

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Google Sep 20, 2022

The staff was great, willing to allow me to the time necessary to pick the right car for me and I don't feel like I overpaid for the vehicle considering this market.

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Google Sep 20, 2022

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Google Sep 20, 2022

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Google Sep 20, 2022

Great customer service. Quick. Friendly and professional!

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DealerRater Sep 20, 2022

Bashar was very welcoming from the moment we entered the dealership. He was knowledgeable and friendly and we never felt any pressure during our time there. We ended up with a great deal and love our CRV,

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DealerRater Sep 20, 2022

Great dealership. Services, very professional staff and and answer concern with patience. I will recommend family and friends. Was please with price and quality of car.

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DealerRater Sep 20, 2022

I was very satisfied with the service. Excellent staff, informative, and friendly service manager, Paul.

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Google Sep 20, 2022

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Google Sep 20, 2022

We all know 2022 is a challenging year to buy a vehicle. With that being said my husband and I had been considering it for over 3 months we did our research and narrowed it down our vehicle choice and ultimately ended up at Norm Reeves Hyundai Superstore in Cerritos. Jalil Bashir helped us and a HIGHLY recommend him. We immediately knew we were in the right hands. His knowledge is superb, he is very professional, great personality and he wasn’t pushy AT ALL. He LISTENED to our needs, our budget and made it happened the suggestions. On 9/17/22, we drove off ...

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Google Sep 20, 2022

Miguel was so helpful & got me a great car with a great deal! Everyone was super kind & helped me find the right car that worked for me.

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Google Sep 19, 2022

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Google Sep 19, 2022

Arthur our consultant was so kind and thoughtful really listened and helped us through the process. We bought a new Hyundai Kona and we are very grateful. Thank you Mamie and Beverly 😊

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DealerRater Sep 19, 2022

3rd time buying a car from Ty, he is responsive and great to deal with!

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Google Sep 19, 2022

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DealerRater Sep 19, 2022

Excellent customer service and friendly staff. Our sales person explained in details the vehicle features and took time showed us multiple vehicles without pressure of buying, as well as making the sales transaction a smooth process.

Read at DealerRater

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Google Sep 19, 2022

Had a great experience buying a new Hyundai Santa Fe. We drove from Thousand Oaks to be able to use the Costco auto program and it was definitely worth the drive. Our salesman was Kevin Nguyen and our finance person was Khalid Bashir. Both were VERY nice to work, very efficient and we drove home in a 2023 Santa Fe. Would highly recommend this dealership based on our experience!

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Google Sep 19, 2022

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Google Sep 18, 2022

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Google Sep 18, 2022

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Google Sep 18, 2022

This review started as a one star review (more on that below) but I am so happy that the team at Norm Reeves was able to turn our experience around when we removed the one point-of-contention. Tuesday, 9/13, Nguyen from Norm Reeves called me to let me know they had some hybrid Accords in stock and to see if I wanted to come down and visit. I was super impressed as I reached out months ago to let them know I was interested in a hybrid and was not expecting to hear anything. Nguyen was ready and made an appointment for 7:15 ...

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Google Sep 18, 2022

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Google Sep 17, 2022

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Google Sep 16, 2022

I like to Honda dealership there very friendly and good service Susanna she is a very nice person

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Google Sep 16, 2022

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Google Sep 16, 2022

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Google Sep 16, 2022

Took my Hyundai Genesis to get it serviced and they did a phenomenal job and my car is driving better than before. I'll definitely keep on taking my Genesis here for any future service/ maintenance

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Google Sep 16, 2022

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Google Sep 16, 2022

Service dept is excellent. Don't believe the stories of overpriced dealership costs. They break that stereotype. They offer you the best with the best competing price.

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Google Sep 16, 2022

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Google Sep 16, 2022

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Google Sep 16, 2022

Paul was very helpful and informative. Great customer service! Thank you for you help Paul!

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Google Sep 16, 2022

The battery died on my 2003 Civic hybrid and it was replaced. That meant the radio code was necessary and I didn't have it. I went to Norm Reeves Honda and they were able to retrieve the code and get the radio working again at no charge. They also installed the roof trim I'd had since before COVID but not installed (because LB Honda wanted $300 to do it) in two minutes. Service Manager Michael Vasquez was the magician who fixed everything. Great assistance - and I am a former service advisor - and great attitudes by everyone in parts ...

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DealerRater Sep 16, 2022

A great purchase experience! Very patient and friendly! Tannaz Jalisood was an amazing salesperson, very understanding! Will definitely recommend this facility and team members!

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Google Sep 15, 2022

Recently purchased an IONIQ 5 with Sky. The process was extremely smooth and we always felt informed. Inventory of this car was very low but Sky was able to help us secure one quickly. The car arrived while we were traveling so we appreciate that they were flexible in our pick up date even though the car is so popular. Would recommend! Thanks Norm Reeves Hyundai! We love our new car!

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Google Sep 15, 2022

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Google Sep 15, 2022

Good service very nice employees.

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Google Sep 15, 2022

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Google Sep 15, 2022

Fantastic dealership with incredibly reliable customer service, transparent (and affordable) pricing, and a strong dedication to informing the customer on every aspect of their deal. I highly recommend this dealership over others as the salesmen here (especially A. Brown) are highly professional and straightforward in their work.

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DealerRater Sep 15, 2022

Very helpful and worked with me during my purchase. This is the 3rd car my family has purchased from here and we recommend this dealer to everyone.

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Google Sep 15, 2022

Arthur and Jay were very helpful. I had a great experience and felt comfortable doing business with them. I ended up getting a 2023 Sonata and she is beautiful. Arthur made a point to get me out quickly as it was getting late in the day. Jay in finance was kind and helpful. Thank you all for a great experience.

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Google Sep 15, 2022

I've bought dozens of cars, and been on hundreds of car lots. The interaction always started out like this: "So, how can I help you drive home a new car today?" "Will you be trading in your old car?" Ugh... Not this time. I went to Norm Reeves Hyundai with my wife to look at a new Kona EV, and they had four (or more) in stock. I called earlier to make an appointment, and was greeted right away with a hello and if I was there to see someone. I said yes, and was ...

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Google Sep 15, 2022

Easy to communicate with, answered all my questions

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Google Sep 14, 2022

I called Norm Reeves Honda West Covina yesterday and found out they had the car I wanted, I took an Uber there right away and got my dream car. Many thanks to both Desiree and Abraham, they were extremely helpful, excellent services.

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Google Sep 14, 2022

I was in contact with Mara who then introduced me to Randy. Randy made this buying experience for my son and myself outstanding. Hands down if you're in the market for a Honda, shop here and ask for Randy. He really takes care of his costumers and he's very knowledgeable. Once again thank you Randy and your team!!!

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Google Sep 14, 2022

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DealerRater Sep 14, 2022

Kyle was very helpful, professional and pleasant to work with. I will definitely look for him next time I get my car serviced.

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Google Sep 14, 2022

My scheduled appointment went well. I arrived on time and was promptly greeted by a gentleman by the name of Christian. He took down my information including some concerns I was reporting that I wanted the service team to investigate. After recording my questions, he advised me that they should have no problem resolving most of them and that the car should be ready within one and a half hours. During this time I waited in the waiting room of the dealership, which is clean and has the key services for make waiting pleasant, including having Wi-Fi, filtered drinking water ...

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Google Sep 14, 2022

I had a most unpleasant experience with a previous Honda Associate, so I specifically asked for Javier this time, and I was not disappointed.Javier handled a difficult and complicated issue with my vehicle with complete professionalism. Thank you Javier!

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Google Sep 13, 2022

Excellent service and care!!!

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Google Sep 13, 2022

Susanna Yim, was our sales representative. She helped me 2 years ago when I purchase my 2020 Honda Accord. She was so amazing and friendly. I needed to get a bigger car, so I came back to her to purchase my 2022 Honda Pilot. She is by far the best sales representative, I've ever worked with and I met a lot of different representatives when I was shopping around for my Honda Accord back in 2020. I highly recommend her for anyone that wants to purchase a car. My sister came with me and purchased as well. Susanna Yim! Thank you! 💯

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Google Sep 13, 2022

Guadalupe chavarria is the best sales man. He was honest and helpful, he knew is stuff and made my entire experience easy and a breeze. Thank you so much to Guadalupe chavarria our (break dancer sales man)

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Google Sep 13, 2022

My car was overheating and the mechanic found a cracked radiator. We had problems trying to figure out the extended warranty I purchased from another dealership. But our service advisor Jason Bueno was outstanding and gave me some suggestions to figure things out. Infiniti took care of my rental because all of the loaners were out. Thanks Jason.

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DealerRater Sep 12, 2022

Jalil made the process if buying a car less stressful. All the staff were very nice as well.

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Google Sep 12, 2022

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Google Sep 12, 2022

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Google Sep 12, 2022

It was an overall easy and great experience buying a car here. We worked with Alex, and he was great! Super helpful and was super knowledgeable about the cars! Love this dealership!

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DealerRater Sep 12, 2022

I love the customer service I received each and EVERY time I take my car to get service.

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Google Sep 12, 2022

I went to Hyundai at Cerritos to return my leased car and start another one. I was serviced by Kevin Nguyen and I have to say I was thoroughly satisfied with the service provided. Kevin and team were extremely attentive to my needs and they match me with my new car despite the economy and the higher interest rates. In the end, I got what I needed and I hope Kevin and his team also got theirs.

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Google Sep 12, 2022

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DealerRater Sep 11, 2022

I purchased through the Costco Vehicle Purchase Program which Norm Reeves accepted. The staff at Norm Reeves Hyundai is friendly and helpful without the typical car purchase sales experience. My salesrep, Alejandra Castillo, was especially good; very responsive, professional, and transparent about costs and timeframes. She made the experience as pain free as a car purchase can be, especially given the current environment. Hyundai was able to deliver the 2023 model/trim/color, I was interested in, in a matter of weeks versus the months I was told I would be waitlisted by other manufacturers.

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Google Sep 11, 2022

Very kind and nice!

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Google Sep 11, 2022

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Google Sep 11, 2022

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Google Sep 11, 2022

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Google Sep 11, 2022

I took my Civic in for servicing. My Service Consultant Joshua M. Was wonderful he was knowledgeable didn't make me feel like i didn't matter. I definitely will keep bringing my Civic in for serving.

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DealerRater Sep 11, 2022

Aiden was my sales rep and consistently kept me informed about the vehicle I was interested in. He and his manager worked with me and I was able to get the car of my choice. I appreciate them, their services, and the professionalism. Thank you.

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Google Sep 25, 2022

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Google Sep 25, 2022

finally found the answer to my 5 year issue with acceleration. I've been to another dealer many times for regular maintenance and have mentioned I have a sluggish, slow acceleration. On the machine it showed fine but they didn't seem to think it was an issue. As the years went on, it was worse or better for no real reproduceable reason. I finally had it at the other place and went to Norm Reeves. I had a great chat with both Kevin and Mitch about the issues. Suspected culprits (MAF, Transmission). The issue was a sneaky one to the ...

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Google Sep 25, 2022

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DealerRater Sep 25, 2022

Great experience all the way around. Kevin Nguyen was a pleasure to work with. Very nice guy, straightforward, efficient and a great communicator. Marbella was really helpful with our trade, and Gerardo in finance was a pro. Even the coffee is good in this place. Highly recommend Norm Reeves Hyundai!

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Google Sep 25, 2022

Had the best car buying experience !! First time buyer and Kunaal got me approved on a new car lease. I would recommend him to anyone looking for a car who wants great customer service. Made me feel comfortable and not pushed to buy a car. 10/10 all around!!

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Google Sep 24, 2022

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DealerRater Sep 24, 2022

Salesman Mustafa was very professional during the process of buying a car which can be frustrating. My husband and I thought we got our car without too much hassle negotiating. It was a pleasant experience.

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DealerRater Sep 24, 2022

He helped us complete a super quick deal, easiest one I've ever had. Happy car buyer.

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Google Sep 24, 2022

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Google Sep 24, 2022

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Google Sep 24, 2022

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Google Sep 24, 2022

I found the car I wanted I went in there and I told them they brought it to me the staff was friendly and polite and Gabriel the gentleman that was helping me was as kind as can be and I would definitely go back to Norm Reaves Honda theagain and I would recommend it to anybody

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Google Sep 24, 2022

They opened at 7 AM and took my car at the appointment time. Everyone was extremely nice and friendly. The advisors went out of their way to make the exerperienc pleasure able. My car was done in two hours. They even washed it

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DealerRater Sep 24, 2022

Friendly, Awesome people here at Vista Norm Reeves very helpful. I would like to say Randy was great! Satisfied working with him and his hard work to get me the vehicle I wanted! Smooth process and answered all questions and worked to get me a deal that worked with me. In love with my 2021 Honda Boost Blue Type R.

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Google Sep 24, 2022

Thank you to Ibrahim for his great customer service and helping us get our vehicle.

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DealerRater Sep 24, 2022

I was in the market for a Honda Accord Hybrid and calling around. I was getting salespeople who were talking vaguely about markups of up to $9K etc. As soon as I talked to Susanna. I got the straight deal and got the car at MSRP. No markups or other BS. She’s a nice, caring straight shooter. Would highly recommend!

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Google Sep 23, 2022

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Google Sep 23, 2022

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Cars Sep 23, 2022

Got exactly what I wanted and didn’t feel pressured. Alfredo was great! Went in thinking I could only get a used car walked out with a brand new one!

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Google Sep 23, 2022

(Translated by Google) In this crazy market, I encountered all kinds of sales, I was going to give up buying Honda, until today I met Gabe from Norm Reeves Honda, the communication on the phone is simple and clear, and I quickly gave me the current market after arriving at the store. the best price. I didn't have to go to another store to wait for months, and I picked up my CRV the same day and it was my favorite color. Highly recommend everyone to find Gabe, you will not be disappointed! (Original) 在这个疯狂的市场下,遇到了各种销售,我本来都要放弃购买Honda了,直到今天遇到了Norm Reeves Honda的Gabe,电话里简单明了的沟通,到店以后很快给了我目前市场上最好的价格。我不用去其他店里等待几个月了,当天提走了我的...

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DealerRater Sep 23, 2022

Chandika De Silva is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he made sure that everything was covered, wonderful customer service 😀

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Google Sep 22, 2022

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Google Sep 22, 2022

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Google Sep 22, 2022

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Google Sep 22, 2022

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Google Sep 22, 2022

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DealerRater Sep 22, 2022

Christy is great. She does her best to get you the best deal! Highly recommended, bonus: she's super nice also!

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Google Sep 22, 2022

Neal the salesman made this a good experience, he looked out for our best interests and not his own. He worked hard to get us what we wanted, was very patient provided us 5 star customer service. He definitely made our time there worthwhile.

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Google Sep 22, 2022

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Google Sep 22, 2022

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Google Sep 21, 2022

Workers are very nice and the service is great.

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Google Sep 21, 2022

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Google Sep 21, 2022

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DealerRater Sep 21, 2022

Bryan garcia was a pleasure to work with in purchasing my vehicle. Everyone was great.

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Google Sep 20, 2022

The staff was great, willing to allow me to the time necessary to pick the right car for me and I don't feel like I overpaid for the vehicle considering this market.

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Google Sep 20, 2022