Customer Testimonials
Was truly disappointed with service this time around. I’ve been coming to this Honda since I bought my first car in 2002 and rarely have issues. The advisor that helped me in the morning was nice and advised that possibly one of the recalls would not be performed due to the system being down and that they would see later in the day if it came back up. When I got the text that my car was ready I replied within seconds to ask if the recall was done, I received no response so one hour later I called in ... Read More DealerRater - Oct 28, 2026
Tony is the best! Always the best and most professional.
Very good service, courteous, updated, gave me a discount, very kind. See you next time!
Helpful and knowledgeable. George was very thorough and informed me of needed services. Good communication through out the whole process.
The service advisor (Edward O.) was very professional and informative.
My car is always ready before the time promised. Drop off can be hectic in the mornings but the Honda teams gets you through it as soon as possible.
I remember that the guys name was Michael he was very helpful and explained what the codes where for the service
Nice staff . Very helpful
Great and quick service. Benito made sure to take care of me and have great customer service. Hopefully next time I come he can help me.
Muy amable Un exelente trabajo Explica bien lo que nesecita el carro Una buena atencion
Me dio un buen servicio El es muy amable Me siento satisfecho con su servicio
Robert was very nice and explained everything that was gonna be done to my car . Great customer service!
The reason In was To Have a cover reattached tha had fallen off during my previous oil change. I was told me the wait would be approximately 1.5 hour; howevet, 2 hour and 5 minutes passed, so I havd to ask about my status and push to get my service expidited which took another 16 minutes.
the service time faster than I expected , before I have brought another CRV to service , but maybe the time at noon ,no body serve me so I came the another shop
They’ll sell you a car and not send you license plates. When you call you get a bunch of excuses on why they didn’t come and no call back from managers. Place is a joke
The only two names you need to know: Albert for sales and Francisco for finance. These guys are literally the best! Professional yet personable. They explained every detail and never once made me feel bad about my questions or even the low price I offered because I've been saving for a car. The company is lucky to have these two and they made the car buying process so much easier and actually enjoyable. I am beyond happy with my new car!
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
Great customer service and communication Very understanding and good pricing honoring email discount Professional and responsive to questions.
Quick and responsive team. Thahn is excellent and has been for years.
Very helpful dealership and customer service is on point for new customers. I enjoyed being there
They were very responsive to my requests and acted quickly and honestly. Christy was pleasant and friendly.
Renato Flores did an amazing job at reassuring our family on our very first car purchase! We are forever thankful with his excellent customer service and compassion. Thank you again!
I had a great experience at Norm Reeves Honda Huntington Beach Service Center! My tire pressure warning light was on, and they were able to fix the issue. The staff were very friendly, professional, and respectful throughout the process. I really appreciated their excellent customer service and how well they treated me. I highly recommend this service center!
Spencer sales rep was amazing, friendly, informative, patient and not pushy at all, he helped my 19 year old get his first brand new Car. Thank you, we definitely recommend Huntington Beach Norm Reeves Honda.
Great Service! Javier is amazing and the reason we always choose Norm Reeves Honda Superstore
GREAT SERVICE!!
I always request Leo when I go get maintenance for my car. He is very helpful and knowledgeable and makes sure my car is well worked on. He makes recommendations as needed for my car to continue running at its best. For the most part I wait for my car and he ensures the wait is not prolonged.
Romiro was very helpful and professional. I appreciate his help. Romiro provided excellent customer service.
Great customer service Great customer service. Appropriate wait time. Communication is great. They provide great customer service with appropriate wait times and provide great communication
All. Good 👍 great job hubby Happy a happy im good Yes. Yes. All good. Yes Happy
Just amazed how fast and conscientious their service was. Got me out within the hour. I plan to service my new Honda there in the future. Manny was great!
I bought my car at Norm Reeves Honda HB in 2021, and I always take my car there for maintenance check up. The Service Dept always do a great job! Thank you all.
Sales person Kunaal Sharma, was very helpful, friendly. Excellent customer service he worked with me to get me approved. Very satisfied
Excellent Service very happy with the attention to solve the problem and diligence Very Kind and welcoming Specially Eduard ThankYou
Edward Obamdo was very helpful with the oil change!
My car would not start some issue with the anti theft system not reading my key fob . I had no appointment it was a Saturday so they were extremely busy. When I say Nathan manny and Shawn went above and beyond I mean it. They got my car back running in a couple of hours they definitely will have my business moving forward.
Clayton my advisor was awesome. Why I am
Giving a 1 star rating is because the maintenance did not rotate my tires for the $30 I paid. The sad part is that I custom rims and the other time they rotated the tires they damaged the rims. Does maintenance do not respect people’s property? I am tired of being taken advantage of!!!! You can see the tread wear in the back tires are better than the front this is why I ask to be rotated. There are no marks on the dirt on the rims that tires were nor hand marks ... Read More Google - Oct 25, 2026
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
One thing that would have been great was a bit better communication, after waiting for 5 hours found out they were missing a part, job was only supposed to take 5 hours. Having reply start to get update text messages is also easy to read over.
Yassine hooked me up! Love my new Accord. Also ask about Costco Auto discount. If you’re a Costco member, you can get an even better deal with pre-negotiated price. Happy I found this dealership
Our family owns two Hondas—mine and my mother’s—and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear ... Read More Google - Oct 24, 2026
Service is kind, generosity and politely. But try not to let customers waiting long. Just a idea, not complaining..
It was a good experience Nice people with good customer service. Although I had to wait they gave me times need for work.
My car needed an oil change and other maintenance. It was going to take the whole day to perform the several services. George secured a car for me to use. He embodies the 'helpful Honda' attitude. Thanks!
Our family owns two Hondas--mine and my mother's--and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear explanation of ... Read More DealerRater - Oct 24, 2026
I went in for the first service on my 26 Civic Si. I was told over the phone that my oil life had to be under 15 percent for the first oil change to be free, it was at 70 percent and 3800 miles at the time, so I was told I’d have to pay 59 dollars. When I arrived for my appointment, my service advisor George Juarez was able to redeem my first free service at no charge. I had a good experience with the staff and my service was quick.
Brought vehicle new what the issue was signed off on the diagnostic but the service advisor wanted his commission did not want to waive but wanted to 4700 dls to fix car. They are horrible here
Thank you to George Ventura and Jairo Lopez for helping me get into the brand new 2026 CR-V Hybrid Touring. Awesome experience and very straight forward. Definitely would recommend!
5 star service. Since i bought my first pre-owned Honda here, I have made an effort to go here for service. They have always taken care of me and i worked with all of their advisors through the years. They are all auper nice and knowlegeable. I take my Accord and Odyssey here and have been a customer for over 20+ years. Everything is done right and i have the confidence my vehicle will not let me down. Recently, i did a timing belt service for my Accord and worked with Clayton. Incredible service and quality work.
Staff is professional and helpful.
scott Kim took good care of me and he went out his way to help me out and i sat in the 27 palisade calligraphy hybrid classy blue 💙🔵 and I love norm reeves Hyundai my favorite Hyundai dealer in the Western USA
As a long-time customer, service is always top notch at Norm Reeves Honda, and my son and I always request Benito Torres when we come in for service. Benito always makes sure our Hondas are in tip-top shape. Highly recommend! Excellent customer service and quality.
I have an unusual Honda, and I am still able to get service done. I love these guys!
Horrible service.
I took my 2017 honda civic in for servicing (oil change included)A little while later I noticed a scraping sound when going over bumps.I suspected it was the under car shield. I called the service department and they said it would cost. minimum of $200 dollars to fix.I took the car to a local mechanic and came to find out that during the last service they put the under car shield on incorrectly.(It looked like it was upside down)The outside mechanic fixed my car free of charge. To say I'm unhappy is an understatement . They get ... Read More Yelp - Oct 23, 2026
Should've tried to accommodate for my their mistake and inconveniences to me Help your loyal customers
I was there for oil changed.. it took 3 hours promised was 1 1/2 hour & never got a copy of my reciept. I saw mu car was just parked in the parking lot waiting for me.
We did not wait 2 hours as advice it took one hour fue to express oil change
Great dealership Been using a customer since the 80's although i use to work at toyota bit all my cars are homda and acura
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days! Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers. Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Yelp - Oct 22, 2026
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days!
Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers.
Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Google - Oct 22, 2026
Good people skills, good communicator, faculty very clean, comfortable waiting lounge, job done by the time that was estimated
Very friendly, helpful, and quick They were very friendly met me with kindness. The work was done in a fast manner which left me satisfied. Everything down to payment with Michele Bar was excellent customer service!
It was easy to get an appointment and the service was reasonable in price and the building is neat and clean where I had to wait
To buy a new car I recommend Mr oaki, is the best Na Na N/A
It was smooth, and the staff was pleasant I will highly recommend my family to take their car or their vehicle for service there
Super fast and easy always pleasant Johnathan is always helpful and pleasant and very knowledgeable gives me a heads up what's my car needs next time so I'm prepared
Always a good experience, Johnathan is always super helpful He good a explaining what we need and my options
Oil change I needed an oil change for my car. It was done in less than one hour.
Fast service, super helpful They fixed my vehicle the same day I brought it in and were very transparent and helpful throughout the whole process
Trevor was great once again. He took care of my warranty professionally and without any issues.
A mixed bag of experiences. While under warranty, not much to mention. A mile over that warranty threshold and their demeanor changed for the worse. Very expensive.
Today, we can't help but feel ripped-off by over-the-top pricing for a handbrake switch failure (after 3 years I might add). No empathy or grace from the serviceman Jimmy, even though we're only 1600 miles over the 4 year/50,000mile warranty period threshold. For this particular service today I was charged $294 for a diagnosis test on the electronic handbrake switch failure, but was told by Jimmy that that $294 would go toward the cost of ... Read More Google - Oct 22, 2026
Had an agreement with Sabrina through text message and was not honored by Natalie or her manager
No problems with the car service. The only thing I was disappointed about was how long it took. I brought my car in at 9:15 and didn't get it back until around four. Even then, no one contacted me to tell me it was ready. I had to initiate the contact.
Very friendly staff and informative. Javier spent time explaining and gave the possible time when my car will be done.
He's the best advisor there. Fast and excellent service Makes sure I am updated and reviews all my options.
Christian who works in the finance department has been stalling for a week. He is not a man of his word. It's unprofessional and disrespectful. I would advise you to look elsewhere or at the very least ask to deal with anyone besides him. Ghassan was great and a pleasure. If not for him, i would have left 1 star or none if i could.
Was truly disappointed with service this time around. I’ve been coming to this Honda since I bought my first car in 2002 and rarely have issues. The advisor that helped me in the morning was nice and advised that possibly one of the recalls would not be performed due to the system being down and that they would see later in the day if it came back up. When I got the text that my car was ready I replied within seconds to ask if the recall was done, I received no response so one hour later I called in ... Read More DealerRater - Oct 28, 2026
Tony is the best! Always the best and most professional.
Very good service, courteous, updated, gave me a discount, very kind. See you next time!
Helpful and knowledgeable. George was very thorough and informed me of needed services. Good communication through out the whole process.
The service advisor (Edward O.) was very professional and informative.
My car is always ready before the time promised. Drop off can be hectic in the mornings but the Honda teams gets you through it as soon as possible.
I remember that the guys name was Michael he was very helpful and explained what the codes where for the service
Nice staff . Very helpful
Great and quick service. Benito made sure to take care of me and have great customer service. Hopefully next time I come he can help me.
Muy amable Un exelente trabajo Explica bien lo que nesecita el carro Una buena atencion
Me dio un buen servicio El es muy amable Me siento satisfecho con su servicio
Robert was very nice and explained everything that was gonna be done to my car . Great customer service!
The reason In was To Have a cover reattached tha had fallen off during my previous oil change. I was told me the wait would be approximately 1.5 hour; howevet, 2 hour and 5 minutes passed, so I havd to ask about my status and push to get my service expidited which took another 16 minutes.
the service time faster than I expected , before I have brought another CRV to service , but maybe the time at noon ,no body serve me so I came the another shop
They’ll sell you a car and not send you license plates. When you call you get a bunch of excuses on why they didn’t come and no call back from managers. Place is a joke
The only two names you need to know: Albert for sales and Francisco for finance. These guys are literally the best! Professional yet personable. They explained every detail and never once made me feel bad about my questions or even the low price I offered because I've been saving for a car. The company is lucky to have these two and they made the car buying process so much easier and actually enjoyable. I am beyond happy with my new car!
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
Great customer service and communication Very understanding and good pricing honoring email discount Professional and responsive to questions.
Quick and responsive team. Thahn is excellent and has been for years.
Very helpful dealership and customer service is on point for new customers. I enjoyed being there
They were very responsive to my requests and acted quickly and honestly. Christy was pleasant and friendly.
Renato Flores did an amazing job at reassuring our family on our very first car purchase! We are forever thankful with his excellent customer service and compassion. Thank you again!
I had a great experience at Norm Reeves Honda Huntington Beach Service Center! My tire pressure warning light was on, and they were able to fix the issue. The staff were very friendly, professional, and respectful throughout the process. I really appreciated their excellent customer service and how well they treated me. I highly recommend this service center!
Spencer sales rep was amazing, friendly, informative, patient and not pushy at all, he helped my 19 year old get his first brand new Car. Thank you, we definitely recommend Huntington Beach Norm Reeves Honda.
Great Service! Javier is amazing and the reason we always choose Norm Reeves Honda Superstore
GREAT SERVICE!!
I always request Leo when I go get maintenance for my car. He is very helpful and knowledgeable and makes sure my car is well worked on. He makes recommendations as needed for my car to continue running at its best. For the most part I wait for my car and he ensures the wait is not prolonged.
Romiro was very helpful and professional. I appreciate his help. Romiro provided excellent customer service.
Great customer service Great customer service. Appropriate wait time. Communication is great. They provide great customer service with appropriate wait times and provide great communication
All. Good 👍 great job hubby Happy a happy im good Yes. Yes. All good. Yes Happy
Just amazed how fast and conscientious their service was. Got me out within the hour. I plan to service my new Honda there in the future. Manny was great!
I bought my car at Norm Reeves Honda HB in 2021, and I always take my car there for maintenance check up. The Service Dept always do a great job! Thank you all.
Sales person Kunaal Sharma, was very helpful, friendly. Excellent customer service he worked with me to get me approved. Very satisfied
Excellent Service very happy with the attention to solve the problem and diligence Very Kind and welcoming Specially Eduard ThankYou
Edward Obamdo was very helpful with the oil change!
My car would not start some issue with the anti theft system not reading my key fob . I had no appointment it was a Saturday so they were extremely busy. When I say Nathan manny and Shawn went above and beyond I mean it. They got my car back running in a couple of hours they definitely will have my business moving forward.
Clayton my advisor was awesome. Why I am
Giving a 1 star rating is because the maintenance did not rotate my tires for the $30 I paid. The sad part is that I custom rims and the other time they rotated the tires they damaged the rims. Does maintenance do not respect people’s property? I am tired of being taken advantage of!!!! You can see the tread wear in the back tires are better than the front this is why I ask to be rotated. There are no marks on the dirt on the rims that tires were nor hand marks ... Read More Google - Oct 25, 2026
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
One thing that would have been great was a bit better communication, after waiting for 5 hours found out they were missing a part, job was only supposed to take 5 hours. Having reply start to get update text messages is also easy to read over.
Yassine hooked me up! Love my new Accord. Also ask about Costco Auto discount. If you’re a Costco member, you can get an even better deal with pre-negotiated price. Happy I found this dealership
Our family owns two Hondas—mine and my mother’s—and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear ... Read More Google - Oct 24, 2026
Service is kind, generosity and politely. But try not to let customers waiting long. Just a idea, not complaining..
It was a good experience Nice people with good customer service. Although I had to wait they gave me times need for work.
My car needed an oil change and other maintenance. It was going to take the whole day to perform the several services. George secured a car for me to use. He embodies the 'helpful Honda' attitude. Thanks!
Our family owns two Hondas--mine and my mother's--and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear explanation of ... Read More DealerRater - Oct 24, 2026
I went in for the first service on my 26 Civic Si. I was told over the phone that my oil life had to be under 15 percent for the first oil change to be free, it was at 70 percent and 3800 miles at the time, so I was told I’d have to pay 59 dollars. When I arrived for my appointment, my service advisor George Juarez was able to redeem my first free service at no charge. I had a good experience with the staff and my service was quick.
Brought vehicle new what the issue was signed off on the diagnostic but the service advisor wanted his commission did not want to waive but wanted to 4700 dls to fix car. They are horrible here
Thank you to George Ventura and Jairo Lopez for helping me get into the brand new 2026 CR-V Hybrid Touring. Awesome experience and very straight forward. Definitely would recommend!
5 star service. Since i bought my first pre-owned Honda here, I have made an effort to go here for service. They have always taken care of me and i worked with all of their advisors through the years. They are all auper nice and knowlegeable. I take my Accord and Odyssey here and have been a customer for over 20+ years. Everything is done right and i have the confidence my vehicle will not let me down. Recently, i did a timing belt service for my Accord and worked with Clayton. Incredible service and quality work.
Staff is professional and helpful.
scott Kim took good care of me and he went out his way to help me out and i sat in the 27 palisade calligraphy hybrid classy blue 💙🔵 and I love norm reeves Hyundai my favorite Hyundai dealer in the Western USA
As a long-time customer, service is always top notch at Norm Reeves Honda, and my son and I always request Benito Torres when we come in for service. Benito always makes sure our Hondas are in tip-top shape. Highly recommend! Excellent customer service and quality.
I have an unusual Honda, and I am still able to get service done. I love these guys!
Horrible service.
I took my 2017 honda civic in for servicing (oil change included)A little while later I noticed a scraping sound when going over bumps.I suspected it was the under car shield. I called the service department and they said it would cost. minimum of $200 dollars to fix.I took the car to a local mechanic and came to find out that during the last service they put the under car shield on incorrectly.(It looked like it was upside down)The outside mechanic fixed my car free of charge. To say I'm unhappy is an understatement . They get ... Read More Yelp - Oct 23, 2026
Should've tried to accommodate for my their mistake and inconveniences to me Help your loyal customers
I was there for oil changed.. it took 3 hours promised was 1 1/2 hour & never got a copy of my reciept. I saw mu car was just parked in the parking lot waiting for me.
We did not wait 2 hours as advice it took one hour fue to express oil change
Great dealership Been using a customer since the 80's although i use to work at toyota bit all my cars are homda and acura
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days! Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers. Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Yelp - Oct 22, 2026
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days!
Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers.
Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Google - Oct 22, 2026
Good people skills, good communicator, faculty very clean, comfortable waiting lounge, job done by the time that was estimated
Very friendly, helpful, and quick They were very friendly met me with kindness. The work was done in a fast manner which left me satisfied. Everything down to payment with Michele Bar was excellent customer service!
It was easy to get an appointment and the service was reasonable in price and the building is neat and clean where I had to wait
To buy a new car I recommend Mr oaki, is the best Na Na N/A
It was smooth, and the staff was pleasant I will highly recommend my family to take their car or their vehicle for service there
Super fast and easy always pleasant Johnathan is always helpful and pleasant and very knowledgeable gives me a heads up what's my car needs next time so I'm prepared
Always a good experience, Johnathan is always super helpful He good a explaining what we need and my options
Oil change I needed an oil change for my car. It was done in less than one hour.
Fast service, super helpful They fixed my vehicle the same day I brought it in and were very transparent and helpful throughout the whole process
Trevor was great once again. He took care of my warranty professionally and without any issues.
A mixed bag of experiences. While under warranty, not much to mention. A mile over that warranty threshold and their demeanor changed for the worse. Very expensive.
Today, we can't help but feel ripped-off by over-the-top pricing for a handbrake switch failure (after 3 years I might add). No empathy or grace from the serviceman Jimmy, even though we're only 1600 miles over the 4 year/50,000mile warranty period threshold. For this particular service today I was charged $294 for a diagnosis test on the electronic handbrake switch failure, but was told by Jimmy that that $294 would go toward the cost of ... Read More Google - Oct 22, 2026
Had an agreement with Sabrina through text message and was not honored by Natalie or her manager
No problems with the car service. The only thing I was disappointed about was how long it took. I brought my car in at 9:15 and didn't get it back until around four. Even then, no one contacted me to tell me it was ready. I had to initiate the contact.
Very friendly staff and informative. Javier spent time explaining and gave the possible time when my car will be done.
He's the best advisor there. Fast and excellent service Makes sure I am updated and reviews all my options.
Christian who works in the finance department has been stalling for a week. He is not a man of his word. It's unprofessional and disrespectful. I would advise you to look elsewhere or at the very least ask to deal with anyone besides him. Ghassan was great and a pleasure. If not for him, i would have left 1 star or none if i could.
Was truly disappointed with service this time around. I’ve been coming to this Honda since I bought my first car in 2002 and rarely have issues. The advisor that helped me in the morning was nice and advised that possibly one of the recalls would not be performed due to the system being down and that they would see later in the day if it came back up. When I got the text that my car was ready I replied within seconds to ask if the recall was done, I received no response so one hour later I called in ... Read More DealerRater - Oct 28, 2026
Tony is the best! Always the best and most professional.
Very good service, courteous, updated, gave me a discount, very kind. See you next time!
Helpful and knowledgeable. George was very thorough and informed me of needed services. Good communication through out the whole process.
The service advisor (Edward O.) was very professional and informative.
My car is always ready before the time promised. Drop off can be hectic in the mornings but the Honda teams gets you through it as soon as possible.
I remember that the guys name was Michael he was very helpful and explained what the codes where for the service
Nice staff . Very helpful
Great and quick service. Benito made sure to take care of me and have great customer service. Hopefully next time I come he can help me.
Muy amable Un exelente trabajo Explica bien lo que nesecita el carro Una buena atencion
Me dio un buen servicio El es muy amable Me siento satisfecho con su servicio
Robert was very nice and explained everything that was gonna be done to my car . Great customer service!
The reason In was To Have a cover reattached tha had fallen off during my previous oil change. I was told me the wait would be approximately 1.5 hour; howevet, 2 hour and 5 minutes passed, so I havd to ask about my status and push to get my service expidited which took another 16 minutes.
the service time faster than I expected , before I have brought another CRV to service , but maybe the time at noon ,no body serve me so I came the another shop
They’ll sell you a car and not send you license plates. When you call you get a bunch of excuses on why they didn’t come and no call back from managers. Place is a joke
The only two names you need to know: Albert for sales and Francisco for finance. These guys are literally the best! Professional yet personable. They explained every detail and never once made me feel bad about my questions or even the low price I offered because I've been saving for a car. The company is lucky to have these two and they made the car buying process so much easier and actually enjoyable. I am beyond happy with my new car!
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
Great customer service and communication Very understanding and good pricing honoring email discount Professional and responsive to questions.
Quick and responsive team. Thahn is excellent and has been for years.
Very helpful dealership and customer service is on point for new customers. I enjoyed being there
They were very responsive to my requests and acted quickly and honestly. Christy was pleasant and friendly.
Renato Flores did an amazing job at reassuring our family on our very first car purchase! We are forever thankful with his excellent customer service and compassion. Thank you again!
I had a great experience at Norm Reeves Honda Huntington Beach Service Center! My tire pressure warning light was on, and they were able to fix the issue. The staff were very friendly, professional, and respectful throughout the process. I really appreciated their excellent customer service and how well they treated me. I highly recommend this service center!
Spencer sales rep was amazing, friendly, informative, patient and not pushy at all, he helped my 19 year old get his first brand new Car. Thank you, we definitely recommend Huntington Beach Norm Reeves Honda.
Great Service! Javier is amazing and the reason we always choose Norm Reeves Honda Superstore
GREAT SERVICE!!
I always request Leo when I go get maintenance for my car. He is very helpful and knowledgeable and makes sure my car is well worked on. He makes recommendations as needed for my car to continue running at its best. For the most part I wait for my car and he ensures the wait is not prolonged.
Romiro was very helpful and professional. I appreciate his help. Romiro provided excellent customer service.
Great customer service Great customer service. Appropriate wait time. Communication is great. They provide great customer service with appropriate wait times and provide great communication
All. Good 👍 great job hubby Happy a happy im good Yes. Yes. All good. Yes Happy
Just amazed how fast and conscientious their service was. Got me out within the hour. I plan to service my new Honda there in the future. Manny was great!
I bought my car at Norm Reeves Honda HB in 2021, and I always take my car there for maintenance check up. The Service Dept always do a great job! Thank you all.
Sales person Kunaal Sharma, was very helpful, friendly. Excellent customer service he worked with me to get me approved. Very satisfied
Excellent Service very happy with the attention to solve the problem and diligence Very Kind and welcoming Specially Eduard ThankYou
Edward Obamdo was very helpful with the oil change!
My car would not start some issue with the anti theft system not reading my key fob . I had no appointment it was a Saturday so they were extremely busy. When I say Nathan manny and Shawn went above and beyond I mean it. They got my car back running in a couple of hours they definitely will have my business moving forward.
Clayton my advisor was awesome. Why I am
Giving a 1 star rating is because the maintenance did not rotate my tires for the $30 I paid. The sad part is that I custom rims and the other time they rotated the tires they damaged the rims. Does maintenance do not respect people’s property? I am tired of being taken advantage of!!!! You can see the tread wear in the back tires are better than the front this is why I ask to be rotated. There are no marks on the dirt on the rims that tires were nor hand marks ... Read More Google - Oct 25, 2026
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
One thing that would have been great was a bit better communication, after waiting for 5 hours found out they were missing a part, job was only supposed to take 5 hours. Having reply start to get update text messages is also easy to read over.
Yassine hooked me up! Love my new Accord. Also ask about Costco Auto discount. If you’re a Costco member, you can get an even better deal with pre-negotiated price. Happy I found this dealership
Our family owns two Hondas—mine and my mother’s—and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear ... Read More Google - Oct 24, 2026
Service is kind, generosity and politely. But try not to let customers waiting long. Just a idea, not complaining..
It was a good experience Nice people with good customer service. Although I had to wait they gave me times need for work.
My car needed an oil change and other maintenance. It was going to take the whole day to perform the several services. George secured a car for me to use. He embodies the 'helpful Honda' attitude. Thanks!
Our family owns two Hondas--mine and my mother's--and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear explanation of ... Read More DealerRater - Oct 24, 2026
I went in for the first service on my 26 Civic Si. I was told over the phone that my oil life had to be under 15 percent for the first oil change to be free, it was at 70 percent and 3800 miles at the time, so I was told I’d have to pay 59 dollars. When I arrived for my appointment, my service advisor George Juarez was able to redeem my first free service at no charge. I had a good experience with the staff and my service was quick.
Brought vehicle new what the issue was signed off on the diagnostic but the service advisor wanted his commission did not want to waive but wanted to 4700 dls to fix car. They are horrible here
Thank you to George Ventura and Jairo Lopez for helping me get into the brand new 2026 CR-V Hybrid Touring. Awesome experience and very straight forward. Definitely would recommend!
5 star service. Since i bought my first pre-owned Honda here, I have made an effort to go here for service. They have always taken care of me and i worked with all of their advisors through the years. They are all auper nice and knowlegeable. I take my Accord and Odyssey here and have been a customer for over 20+ years. Everything is done right and i have the confidence my vehicle will not let me down. Recently, i did a timing belt service for my Accord and worked with Clayton. Incredible service and quality work.
Staff is professional and helpful.
scott Kim took good care of me and he went out his way to help me out and i sat in the 27 palisade calligraphy hybrid classy blue 💙🔵 and I love norm reeves Hyundai my favorite Hyundai dealer in the Western USA
As a long-time customer, service is always top notch at Norm Reeves Honda, and my son and I always request Benito Torres when we come in for service. Benito always makes sure our Hondas are in tip-top shape. Highly recommend! Excellent customer service and quality.
I have an unusual Honda, and I am still able to get service done. I love these guys!
Horrible service.
I took my 2017 honda civic in for servicing (oil change included)A little while later I noticed a scraping sound when going over bumps.I suspected it was the under car shield. I called the service department and they said it would cost. minimum of $200 dollars to fix.I took the car to a local mechanic and came to find out that during the last service they put the under car shield on incorrectly.(It looked like it was upside down)The outside mechanic fixed my car free of charge. To say I'm unhappy is an understatement . They get ... Read More Yelp - Oct 23, 2026
Should've tried to accommodate for my their mistake and inconveniences to me Help your loyal customers
I was there for oil changed.. it took 3 hours promised was 1 1/2 hour & never got a copy of my reciept. I saw mu car was just parked in the parking lot waiting for me.
We did not wait 2 hours as advice it took one hour fue to express oil change
Great dealership Been using a customer since the 80's although i use to work at toyota bit all my cars are homda and acura
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days! Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers. Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Yelp - Oct 22, 2026
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days!
Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers.
Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Google - Oct 22, 2026
Good people skills, good communicator, faculty very clean, comfortable waiting lounge, job done by the time that was estimated
Very friendly, helpful, and quick They were very friendly met me with kindness. The work was done in a fast manner which left me satisfied. Everything down to payment with Michele Bar was excellent customer service!
It was easy to get an appointment and the service was reasonable in price and the building is neat and clean where I had to wait
To buy a new car I recommend Mr oaki, is the best Na Na N/A
It was smooth, and the staff was pleasant I will highly recommend my family to take their car or their vehicle for service there
Super fast and easy always pleasant Johnathan is always helpful and pleasant and very knowledgeable gives me a heads up what's my car needs next time so I'm prepared
Always a good experience, Johnathan is always super helpful He good a explaining what we need and my options
Oil change I needed an oil change for my car. It was done in less than one hour.
Fast service, super helpful They fixed my vehicle the same day I brought it in and were very transparent and helpful throughout the whole process
Trevor was great once again. He took care of my warranty professionally and without any issues.
A mixed bag of experiences. While under warranty, not much to mention. A mile over that warranty threshold and their demeanor changed for the worse. Very expensive.
Today, we can't help but feel ripped-off by over-the-top pricing for a handbrake switch failure (after 3 years I might add). No empathy or grace from the serviceman Jimmy, even though we're only 1600 miles over the 4 year/50,000mile warranty period threshold. For this particular service today I was charged $294 for a diagnosis test on the electronic handbrake switch failure, but was told by Jimmy that that $294 would go toward the cost of ... Read More Google - Oct 22, 2026
Had an agreement with Sabrina through text message and was not honored by Natalie or her manager
No problems with the car service. The only thing I was disappointed about was how long it took. I brought my car in at 9:15 and didn't get it back until around four. Even then, no one contacted me to tell me it was ready. I had to initiate the contact.
Very friendly staff and informative. Javier spent time explaining and gave the possible time when my car will be done.
He's the best advisor there. Fast and excellent service Makes sure I am updated and reviews all my options.
Christian who works in the finance department has been stalling for a week. He is not a man of his word. It's unprofessional and disrespectful. I would advise you to look elsewhere or at the very least ask to deal with anyone besides him. Ghassan was great and a pleasure. If not for him, i would have left 1 star or none if i could.
Was truly disappointed with service this time around. I’ve been coming to this Honda since I bought my first car in 2002 and rarely have issues. The advisor that helped me in the morning was nice and advised that possibly one of the recalls would not be performed due to the system being down and that they would see later in the day if it came back up. When I got the text that my car was ready I replied within seconds to ask if the recall was done, I received no response so one hour later I called in ... Read More DealerRater - Oct 28, 2026
Tony is the best! Always the best and most professional.
Very good service, courteous, updated, gave me a discount, very kind. See you next time!
Helpful and knowledgeable. George was very thorough and informed me of needed services. Good communication through out the whole process.
The service advisor (Edward O.) was very professional and informative.
My car is always ready before the time promised. Drop off can be hectic in the mornings but the Honda teams gets you through it as soon as possible.
I remember that the guys name was Michael he was very helpful and explained what the codes where for the service
Nice staff . Very helpful
Great and quick service. Benito made sure to take care of me and have great customer service. Hopefully next time I come he can help me.
Muy amable Un exelente trabajo Explica bien lo que nesecita el carro Una buena atencion
Me dio un buen servicio El es muy amable Me siento satisfecho con su servicio
Robert was very nice and explained everything that was gonna be done to my car . Great customer service!
The reason In was To Have a cover reattached tha had fallen off during my previous oil change. I was told me the wait would be approximately 1.5 hour; howevet, 2 hour and 5 minutes passed, so I havd to ask about my status and push to get my service expidited which took another 16 minutes.
the service time faster than I expected , before I have brought another CRV to service , but maybe the time at noon ,no body serve me so I came the another shop
They’ll sell you a car and not send you license plates. When you call you get a bunch of excuses on why they didn’t come and no call back from managers. Place is a joke
The only two names you need to know: Albert for sales and Francisco for finance. These guys are literally the best! Professional yet personable. They explained every detail and never once made me feel bad about my questions or even the low price I offered because I've been saving for a car. The company is lucky to have these two and they made the car buying process so much easier and actually enjoyable. I am beyond happy with my new car!
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
Great customer service and communication Very understanding and good pricing honoring email discount Professional and responsive to questions.
Quick and responsive team. Thahn is excellent and has been for years.
Very helpful dealership and customer service is on point for new customers. I enjoyed being there
They were very responsive to my requests and acted quickly and honestly. Christy was pleasant and friendly.
Renato Flores did an amazing job at reassuring our family on our very first car purchase! We are forever thankful with his excellent customer service and compassion. Thank you again!
I had a great experience at Norm Reeves Honda Huntington Beach Service Center! My tire pressure warning light was on, and they were able to fix the issue. The staff were very friendly, professional, and respectful throughout the process. I really appreciated their excellent customer service and how well they treated me. I highly recommend this service center!
Spencer sales rep was amazing, friendly, informative, patient and not pushy at all, he helped my 19 year old get his first brand new Car. Thank you, we definitely recommend Huntington Beach Norm Reeves Honda.
Great Service! Javier is amazing and the reason we always choose Norm Reeves Honda Superstore
GREAT SERVICE!!
I always request Leo when I go get maintenance for my car. He is very helpful and knowledgeable and makes sure my car is well worked on. He makes recommendations as needed for my car to continue running at its best. For the most part I wait for my car and he ensures the wait is not prolonged.
Romiro was very helpful and professional. I appreciate his help. Romiro provided excellent customer service.
Great customer service Great customer service. Appropriate wait time. Communication is great. They provide great customer service with appropriate wait times and provide great communication
All. Good 👍 great job hubby Happy a happy im good Yes. Yes. All good. Yes Happy
Just amazed how fast and conscientious their service was. Got me out within the hour. I plan to service my new Honda there in the future. Manny was great!
I bought my car at Norm Reeves Honda HB in 2021, and I always take my car there for maintenance check up. The Service Dept always do a great job! Thank you all.
Sales person Kunaal Sharma, was very helpful, friendly. Excellent customer service he worked with me to get me approved. Very satisfied
Excellent Service very happy with the attention to solve the problem and diligence Very Kind and welcoming Specially Eduard ThankYou
Edward Obamdo was very helpful with the oil change!
My car would not start some issue with the anti theft system not reading my key fob . I had no appointment it was a Saturday so they were extremely busy. When I say Nathan manny and Shawn went above and beyond I mean it. They got my car back running in a couple of hours they definitely will have my business moving forward.
Clayton my advisor was awesome. Why I am
Giving a 1 star rating is because the maintenance did not rotate my tires for the $30 I paid. The sad part is that I custom rims and the other time they rotated the tires they damaged the rims. Does maintenance do not respect people’s property? I am tired of being taken advantage of!!!! You can see the tread wear in the back tires are better than the front this is why I ask to be rotated. There are no marks on the dirt on the rims that tires were nor hand marks ... Read More Google - Oct 25, 2026
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
One thing that would have been great was a bit better communication, after waiting for 5 hours found out they were missing a part, job was only supposed to take 5 hours. Having reply start to get update text messages is also easy to read over.
Yassine hooked me up! Love my new Accord. Also ask about Costco Auto discount. If you’re a Costco member, you can get an even better deal with pre-negotiated price. Happy I found this dealership
Our family owns two Hondas—mine and my mother’s—and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear ... Read More Google - Oct 24, 2026
Service is kind, generosity and politely. But try not to let customers waiting long. Just a idea, not complaining..
It was a good experience Nice people with good customer service. Although I had to wait they gave me times need for work.
My car needed an oil change and other maintenance. It was going to take the whole day to perform the several services. George secured a car for me to use. He embodies the 'helpful Honda' attitude. Thanks!
Our family owns two Hondas--mine and my mother's--and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear explanation of ... Read More DealerRater - Oct 24, 2026
I went in for the first service on my 26 Civic Si. I was told over the phone that my oil life had to be under 15 percent for the first oil change to be free, it was at 70 percent and 3800 miles at the time, so I was told I’d have to pay 59 dollars. When I arrived for my appointment, my service advisor George Juarez was able to redeem my first free service at no charge. I had a good experience with the staff and my service was quick.
Brought vehicle new what the issue was signed off on the diagnostic but the service advisor wanted his commission did not want to waive but wanted to 4700 dls to fix car. They are horrible here
Thank you to George Ventura and Jairo Lopez for helping me get into the brand new 2026 CR-V Hybrid Touring. Awesome experience and very straight forward. Definitely would recommend!
5 star service. Since i bought my first pre-owned Honda here, I have made an effort to go here for service. They have always taken care of me and i worked with all of their advisors through the years. They are all auper nice and knowlegeable. I take my Accord and Odyssey here and have been a customer for over 20+ years. Everything is done right and i have the confidence my vehicle will not let me down. Recently, i did a timing belt service for my Accord and worked with Clayton. Incredible service and quality work.
Staff is professional and helpful.
scott Kim took good care of me and he went out his way to help me out and i sat in the 27 palisade calligraphy hybrid classy blue 💙🔵 and I love norm reeves Hyundai my favorite Hyundai dealer in the Western USA
As a long-time customer, service is always top notch at Norm Reeves Honda, and my son and I always request Benito Torres when we come in for service. Benito always makes sure our Hondas are in tip-top shape. Highly recommend! Excellent customer service and quality.
I have an unusual Honda, and I am still able to get service done. I love these guys!
Horrible service.
I took my 2017 honda civic in for servicing (oil change included)A little while later I noticed a scraping sound when going over bumps.I suspected it was the under car shield. I called the service department and they said it would cost. minimum of $200 dollars to fix.I took the car to a local mechanic and came to find out that during the last service they put the under car shield on incorrectly.(It looked like it was upside down)The outside mechanic fixed my car free of charge. To say I'm unhappy is an understatement . They get ... Read More Yelp - Oct 23, 2026
Should've tried to accommodate for my their mistake and inconveniences to me Help your loyal customers
I was there for oil changed.. it took 3 hours promised was 1 1/2 hour & never got a copy of my reciept. I saw mu car was just parked in the parking lot waiting for me.
We did not wait 2 hours as advice it took one hour fue to express oil change
Great dealership Been using a customer since the 80's although i use to work at toyota bit all my cars are homda and acura
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days! Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers. Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Yelp - Oct 22, 2026
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days!
Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers.
Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Google - Oct 22, 2026
Good people skills, good communicator, faculty very clean, comfortable waiting lounge, job done by the time that was estimated
Very friendly, helpful, and quick They were very friendly met me with kindness. The work was done in a fast manner which left me satisfied. Everything down to payment with Michele Bar was excellent customer service!
It was easy to get an appointment and the service was reasonable in price and the building is neat and clean where I had to wait
To buy a new car I recommend Mr oaki, is the best Na Na N/A
It was smooth, and the staff was pleasant I will highly recommend my family to take their car or their vehicle for service there
Super fast and easy always pleasant Johnathan is always helpful and pleasant and very knowledgeable gives me a heads up what's my car needs next time so I'm prepared
Always a good experience, Johnathan is always super helpful He good a explaining what we need and my options
Oil change I needed an oil change for my car. It was done in less than one hour.
Fast service, super helpful They fixed my vehicle the same day I brought it in and were very transparent and helpful throughout the whole process
Trevor was great once again. He took care of my warranty professionally and without any issues.
A mixed bag of experiences. While under warranty, not much to mention. A mile over that warranty threshold and their demeanor changed for the worse. Very expensive.
Today, we can't help but feel ripped-off by over-the-top pricing for a handbrake switch failure (after 3 years I might add). No empathy or grace from the serviceman Jimmy, even though we're only 1600 miles over the 4 year/50,000mile warranty period threshold. For this particular service today I was charged $294 for a diagnosis test on the electronic handbrake switch failure, but was told by Jimmy that that $294 would go toward the cost of ... Read More Google - Oct 22, 2026
Had an agreement with Sabrina through text message and was not honored by Natalie or her manager
No problems with the car service. The only thing I was disappointed about was how long it took. I brought my car in at 9:15 and didn't get it back until around four. Even then, no one contacted me to tell me it was ready. I had to initiate the contact.
Very friendly staff and informative. Javier spent time explaining and gave the possible time when my car will be done.
He's the best advisor there. Fast and excellent service Makes sure I am updated and reviews all my options.
Christian who works in the finance department has been stalling for a week. He is not a man of his word. It's unprofessional and disrespectful. I would advise you to look elsewhere or at the very least ask to deal with anyone besides him. Ghassan was great and a pleasure. If not for him, i would have left 1 star or none if i could.
Was truly disappointed with service this time around. I’ve been coming to this Honda since I bought my first car in 2002 and rarely have issues. The advisor that helped me in the morning was nice and advised that possibly one of the recalls would not be performed due to the system being down and that they would see later in the day if it came back up. When I got the text that my car was ready I replied within seconds to ask if the recall was done, I received no response so one hour later I called in ... Read More DealerRater - Oct 28, 2026
Tony is the best! Always the best and most professional.
Very good service, courteous, updated, gave me a discount, very kind. See you next time!
Helpful and knowledgeable. George was very thorough and informed me of needed services. Good communication through out the whole process.
The service advisor (Edward O.) was very professional and informative.
My car is always ready before the time promised. Drop off can be hectic in the mornings but the Honda teams gets you through it as soon as possible.
I remember that the guys name was Michael he was very helpful and explained what the codes where for the service
Nice staff . Very helpful
Great and quick service. Benito made sure to take care of me and have great customer service. Hopefully next time I come he can help me.
Muy amable Un exelente trabajo Explica bien lo que nesecita el carro Una buena atencion
Me dio un buen servicio El es muy amable Me siento satisfecho con su servicio
Robert was very nice and explained everything that was gonna be done to my car . Great customer service!
The reason In was To Have a cover reattached tha had fallen off during my previous oil change. I was told me the wait would be approximately 1.5 hour; howevet, 2 hour and 5 minutes passed, so I havd to ask about my status and push to get my service expidited which took another 16 minutes.
the service time faster than I expected , before I have brought another CRV to service , but maybe the time at noon ,no body serve me so I came the another shop
They’ll sell you a car and not send you license plates. When you call you get a bunch of excuses on why they didn’t come and no call back from managers. Place is a joke
The only two names you need to know: Albert for sales and Francisco for finance. These guys are literally the best! Professional yet personable. They explained every detail and never once made me feel bad about my questions or even the low price I offered because I've been saving for a car. The company is lucky to have these two and they made the car buying process so much easier and actually enjoyable. I am beyond happy with my new car!
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
Great customer service and communication Very understanding and good pricing honoring email discount Professional and responsive to questions.
Quick and responsive team. Thahn is excellent and has been for years.
Very helpful dealership and customer service is on point for new customers. I enjoyed being there
They were very responsive to my requests and acted quickly and honestly. Christy was pleasant and friendly.
Renato Flores did an amazing job at reassuring our family on our very first car purchase! We are forever thankful with his excellent customer service and compassion. Thank you again!
I had a great experience at Norm Reeves Honda Huntington Beach Service Center! My tire pressure warning light was on, and they were able to fix the issue. The staff were very friendly, professional, and respectful throughout the process. I really appreciated their excellent customer service and how well they treated me. I highly recommend this service center!
Spencer sales rep was amazing, friendly, informative, patient and not pushy at all, he helped my 19 year old get his first brand new Car. Thank you, we definitely recommend Huntington Beach Norm Reeves Honda.
Great Service! Javier is amazing and the reason we always choose Norm Reeves Honda Superstore
GREAT SERVICE!!
I always request Leo when I go get maintenance for my car. He is very helpful and knowledgeable and makes sure my car is well worked on. He makes recommendations as needed for my car to continue running at its best. For the most part I wait for my car and he ensures the wait is not prolonged.
Romiro was very helpful and professional. I appreciate his help. Romiro provided excellent customer service.
Great customer service Great customer service. Appropriate wait time. Communication is great. They provide great customer service with appropriate wait times and provide great communication
All. Good 👍 great job hubby Happy a happy im good Yes. Yes. All good. Yes Happy
Just amazed how fast and conscientious their service was. Got me out within the hour. I plan to service my new Honda there in the future. Manny was great!
I bought my car at Norm Reeves Honda HB in 2021, and I always take my car there for maintenance check up. The Service Dept always do a great job! Thank you all.
Sales person Kunaal Sharma, was very helpful, friendly. Excellent customer service he worked with me to get me approved. Very satisfied
Excellent Service very happy with the attention to solve the problem and diligence Very Kind and welcoming Specially Eduard ThankYou
Edward Obamdo was very helpful with the oil change!
My car would not start some issue with the anti theft system not reading my key fob . I had no appointment it was a Saturday so they were extremely busy. When I say Nathan manny and Shawn went above and beyond I mean it. They got my car back running in a couple of hours they definitely will have my business moving forward.
Clayton my advisor was awesome. Why I am
Giving a 1 star rating is because the maintenance did not rotate my tires for the $30 I paid. The sad part is that I custom rims and the other time they rotated the tires they damaged the rims. Does maintenance do not respect people’s property? I am tired of being taken advantage of!!!! You can see the tread wear in the back tires are better than the front this is why I ask to be rotated. There are no marks on the dirt on the rims that tires were nor hand marks ... Read More Google - Oct 25, 2026
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
One thing that would have been great was a bit better communication, after waiting for 5 hours found out they were missing a part, job was only supposed to take 5 hours. Having reply start to get update text messages is also easy to read over.
Yassine hooked me up! Love my new Accord. Also ask about Costco Auto discount. If you’re a Costco member, you can get an even better deal with pre-negotiated price. Happy I found this dealership
Our family owns two Hondas—mine and my mother’s—and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear ... Read More Google - Oct 24, 2026
Service is kind, generosity and politely. But try not to let customers waiting long. Just a idea, not complaining..
It was a good experience Nice people with good customer service. Although I had to wait they gave me times need for work.
My car needed an oil change and other maintenance. It was going to take the whole day to perform the several services. George secured a car for me to use. He embodies the 'helpful Honda' attitude. Thanks!
Our family owns two Hondas--mine and my mother's--and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear explanation of ... Read More DealerRater - Oct 24, 2026
I went in for the first service on my 26 Civic Si. I was told over the phone that my oil life had to be under 15 percent for the first oil change to be free, it was at 70 percent and 3800 miles at the time, so I was told I’d have to pay 59 dollars. When I arrived for my appointment, my service advisor George Juarez was able to redeem my first free service at no charge. I had a good experience with the staff and my service was quick.
Brought vehicle new what the issue was signed off on the diagnostic but the service advisor wanted his commission did not want to waive but wanted to 4700 dls to fix car. They are horrible here
Thank you to George Ventura and Jairo Lopez for helping me get into the brand new 2026 CR-V Hybrid Touring. Awesome experience and very straight forward. Definitely would recommend!
5 star service. Since i bought my first pre-owned Honda here, I have made an effort to go here for service. They have always taken care of me and i worked with all of their advisors through the years. They are all auper nice and knowlegeable. I take my Accord and Odyssey here and have been a customer for over 20+ years. Everything is done right and i have the confidence my vehicle will not let me down. Recently, i did a timing belt service for my Accord and worked with Clayton. Incredible service and quality work.
Staff is professional and helpful.
scott Kim took good care of me and he went out his way to help me out and i sat in the 27 palisade calligraphy hybrid classy blue 💙🔵 and I love norm reeves Hyundai my favorite Hyundai dealer in the Western USA
As a long-time customer, service is always top notch at Norm Reeves Honda, and my son and I always request Benito Torres when we come in for service. Benito always makes sure our Hondas are in tip-top shape. Highly recommend! Excellent customer service and quality.
I have an unusual Honda, and I am still able to get service done. I love these guys!
Horrible service.
I took my 2017 honda civic in for servicing (oil change included)A little while later I noticed a scraping sound when going over bumps.I suspected it was the under car shield. I called the service department and they said it would cost. minimum of $200 dollars to fix.I took the car to a local mechanic and came to find out that during the last service they put the under car shield on incorrectly.(It looked like it was upside down)The outside mechanic fixed my car free of charge. To say I'm unhappy is an understatement . They get ... Read More Yelp - Oct 23, 2026
Should've tried to accommodate for my their mistake and inconveniences to me Help your loyal customers
I was there for oil changed.. it took 3 hours promised was 1 1/2 hour & never got a copy of my reciept. I saw mu car was just parked in the parking lot waiting for me.
We did not wait 2 hours as advice it took one hour fue to express oil change
Great dealership Been using a customer since the 80's although i use to work at toyota bit all my cars are homda and acura
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days! Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers. Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Yelp - Oct 22, 2026
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days!
Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers.
Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Google - Oct 22, 2026
Good people skills, good communicator, faculty very clean, comfortable waiting lounge, job done by the time that was estimated
Very friendly, helpful, and quick They were very friendly met me with kindness. The work was done in a fast manner which left me satisfied. Everything down to payment with Michele Bar was excellent customer service!
It was easy to get an appointment and the service was reasonable in price and the building is neat and clean where I had to wait
To buy a new car I recommend Mr oaki, is the best Na Na N/A
It was smooth, and the staff was pleasant I will highly recommend my family to take their car or their vehicle for service there
Super fast and easy always pleasant Johnathan is always helpful and pleasant and very knowledgeable gives me a heads up what's my car needs next time so I'm prepared
Always a good experience, Johnathan is always super helpful He good a explaining what we need and my options
Oil change I needed an oil change for my car. It was done in less than one hour.
Fast service, super helpful They fixed my vehicle the same day I brought it in and were very transparent and helpful throughout the whole process
Trevor was great once again. He took care of my warranty professionally and without any issues.
A mixed bag of experiences. While under warranty, not much to mention. A mile over that warranty threshold and their demeanor changed for the worse. Very expensive.
Today, we can't help but feel ripped-off by over-the-top pricing for a handbrake switch failure (after 3 years I might add). No empathy or grace from the serviceman Jimmy, even though we're only 1600 miles over the 4 year/50,000mile warranty period threshold. For this particular service today I was charged $294 for a diagnosis test on the electronic handbrake switch failure, but was told by Jimmy that that $294 would go toward the cost of ... Read More Google - Oct 22, 2026
Had an agreement with Sabrina through text message and was not honored by Natalie or her manager
No problems with the car service. The only thing I was disappointed about was how long it took. I brought my car in at 9:15 and didn't get it back until around four. Even then, no one contacted me to tell me it was ready. I had to initiate the contact.
Very friendly staff and informative. Javier spent time explaining and gave the possible time when my car will be done.
He's the best advisor there. Fast and excellent service Makes sure I am updated and reviews all my options.
Christian who works in the finance department has been stalling for a week. He is not a man of his word. It's unprofessional and disrespectful. I would advise you to look elsewhere or at the very least ask to deal with anyone besides him. Ghassan was great and a pleasure. If not for him, i would have left 1 star or none if i could.
Was truly disappointed with service this time around. I’ve been coming to this Honda since I bought my first car in 2002 and rarely have issues. The advisor that helped me in the morning was nice and advised that possibly one of the recalls would not be performed due to the system being down and that they would see later in the day if it came back up. When I got the text that my car was ready I replied within seconds to ask if the recall was done, I received no response so one hour later I called in ... Read More DealerRater - Oct 28, 2026
Tony is the best! Always the best and most professional.
Very good service, courteous, updated, gave me a discount, very kind. See you next time!
Helpful and knowledgeable. George was very thorough and informed me of needed services. Good communication through out the whole process.
The service advisor (Edward O.) was very professional and informative.
My car is always ready before the time promised. Drop off can be hectic in the mornings but the Honda teams gets you through it as soon as possible.
I remember that the guys name was Michael he was very helpful and explained what the codes where for the service
Nice staff . Very helpful
Great and quick service. Benito made sure to take care of me and have great customer service. Hopefully next time I come he can help me.
Muy amable Un exelente trabajo Explica bien lo que nesecita el carro Una buena atencion
Me dio un buen servicio El es muy amable Me siento satisfecho con su servicio
Robert was very nice and explained everything that was gonna be done to my car . Great customer service!
The reason In was To Have a cover reattached tha had fallen off during my previous oil change. I was told me the wait would be approximately 1.5 hour; howevet, 2 hour and 5 minutes passed, so I havd to ask about my status and push to get my service expidited which took another 16 minutes.
the service time faster than I expected , before I have brought another CRV to service , but maybe the time at noon ,no body serve me so I came the another shop
They’ll sell you a car and not send you license plates. When you call you get a bunch of excuses on why they didn’t come and no call back from managers. Place is a joke
The only two names you need to know: Albert for sales and Francisco for finance. These guys are literally the best! Professional yet personable. They explained every detail and never once made me feel bad about my questions or even the low price I offered because I've been saving for a car. The company is lucky to have these two and they made the car buying process so much easier and actually enjoyable. I am beyond happy with my new car!
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
Great customer service and communication Very understanding and good pricing honoring email discount Professional and responsive to questions.
Quick and responsive team. Thahn is excellent and has been for years.
Very helpful dealership and customer service is on point for new customers. I enjoyed being there
They were very responsive to my requests and acted quickly and honestly. Christy was pleasant and friendly.
Renato Flores did an amazing job at reassuring our family on our very first car purchase! We are forever thankful with his excellent customer service and compassion. Thank you again!
I had a great experience at Norm Reeves Honda Huntington Beach Service Center! My tire pressure warning light was on, and they were able to fix the issue. The staff were very friendly, professional, and respectful throughout the process. I really appreciated their excellent customer service and how well they treated me. I highly recommend this service center!
Spencer sales rep was amazing, friendly, informative, patient and not pushy at all, he helped my 19 year old get his first brand new Car. Thank you, we definitely recommend Huntington Beach Norm Reeves Honda.
Great Service! Javier is amazing and the reason we always choose Norm Reeves Honda Superstore
GREAT SERVICE!!
I always request Leo when I go get maintenance for my car. He is very helpful and knowledgeable and makes sure my car is well worked on. He makes recommendations as needed for my car to continue running at its best. For the most part I wait for my car and he ensures the wait is not prolonged.
Romiro was very helpful and professional. I appreciate his help. Romiro provided excellent customer service.
Great customer service Great customer service. Appropriate wait time. Communication is great. They provide great customer service with appropriate wait times and provide great communication
All. Good 👍 great job hubby Happy a happy im good Yes. Yes. All good. Yes Happy
Just amazed how fast and conscientious their service was. Got me out within the hour. I plan to service my new Honda there in the future. Manny was great!
I bought my car at Norm Reeves Honda HB in 2021, and I always take my car there for maintenance check up. The Service Dept always do a great job! Thank you all.
Sales person Kunaal Sharma, was very helpful, friendly. Excellent customer service he worked with me to get me approved. Very satisfied
Excellent Service very happy with the attention to solve the problem and diligence Very Kind and welcoming Specially Eduard ThankYou
Edward Obamdo was very helpful with the oil change!
My car would not start some issue with the anti theft system not reading my key fob . I had no appointment it was a Saturday so they were extremely busy. When I say Nathan manny and Shawn went above and beyond I mean it. They got my car back running in a couple of hours they definitely will have my business moving forward.
Clayton my advisor was awesome. Why I am
Giving a 1 star rating is because the maintenance did not rotate my tires for the $30 I paid. The sad part is that I custom rims and the other time they rotated the tires they damaged the rims. Does maintenance do not respect people’s property? I am tired of being taken advantage of!!!! You can see the tread wear in the back tires are better than the front this is why I ask to be rotated. There are no marks on the dirt on the rims that tires were nor hand marks ... Read More Google - Oct 25, 2026
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
One thing that would have been great was a bit better communication, after waiting for 5 hours found out they were missing a part, job was only supposed to take 5 hours. Having reply start to get update text messages is also easy to read over.
Yassine hooked me up! Love my new Accord. Also ask about Costco Auto discount. If you’re a Costco member, you can get an even better deal with pre-negotiated price. Happy I found this dealership
Our family owns two Hondas—mine and my mother’s—and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear ... Read More Google - Oct 24, 2026
Service is kind, generosity and politely. But try not to let customers waiting long. Just a idea, not complaining..
It was a good experience Nice people with good customer service. Although I had to wait they gave me times need for work.
My car needed an oil change and other maintenance. It was going to take the whole day to perform the several services. George secured a car for me to use. He embodies the 'helpful Honda' attitude. Thanks!
Our family owns two Hondas--mine and my mother's--and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear explanation of ... Read More DealerRater - Oct 24, 2026
I went in for the first service on my 26 Civic Si. I was told over the phone that my oil life had to be under 15 percent for the first oil change to be free, it was at 70 percent and 3800 miles at the time, so I was told I’d have to pay 59 dollars. When I arrived for my appointment, my service advisor George Juarez was able to redeem my first free service at no charge. I had a good experience with the staff and my service was quick.
Brought vehicle new what the issue was signed off on the diagnostic but the service advisor wanted his commission did not want to waive but wanted to 4700 dls to fix car. They are horrible here
Thank you to George Ventura and Jairo Lopez for helping me get into the brand new 2026 CR-V Hybrid Touring. Awesome experience and very straight forward. Definitely would recommend!
5 star service. Since i bought my first pre-owned Honda here, I have made an effort to go here for service. They have always taken care of me and i worked with all of their advisors through the years. They are all auper nice and knowlegeable. I take my Accord and Odyssey here and have been a customer for over 20+ years. Everything is done right and i have the confidence my vehicle will not let me down. Recently, i did a timing belt service for my Accord and worked with Clayton. Incredible service and quality work.
Staff is professional and helpful.
scott Kim took good care of me and he went out his way to help me out and i sat in the 27 palisade calligraphy hybrid classy blue 💙🔵 and I love norm reeves Hyundai my favorite Hyundai dealer in the Western USA
As a long-time customer, service is always top notch at Norm Reeves Honda, and my son and I always request Benito Torres when we come in for service. Benito always makes sure our Hondas are in tip-top shape. Highly recommend! Excellent customer service and quality.
I have an unusual Honda, and I am still able to get service done. I love these guys!
Horrible service.
I took my 2017 honda civic in for servicing (oil change included)A little while later I noticed a scraping sound when going over bumps.I suspected it was the under car shield. I called the service department and they said it would cost. minimum of $200 dollars to fix.I took the car to a local mechanic and came to find out that during the last service they put the under car shield on incorrectly.(It looked like it was upside down)The outside mechanic fixed my car free of charge. To say I'm unhappy is an understatement . They get ... Read More Yelp - Oct 23, 2026
Should've tried to accommodate for my their mistake and inconveniences to me Help your loyal customers
I was there for oil changed.. it took 3 hours promised was 1 1/2 hour & never got a copy of my reciept. I saw mu car was just parked in the parking lot waiting for me.
We did not wait 2 hours as advice it took one hour fue to express oil change
Great dealership Been using a customer since the 80's although i use to work at toyota bit all my cars are homda and acura
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days! Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers. Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Yelp - Oct 22, 2026
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days!
Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers.
Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Google - Oct 22, 2026
Good people skills, good communicator, faculty very clean, comfortable waiting lounge, job done by the time that was estimated
Very friendly, helpful, and quick They were very friendly met me with kindness. The work was done in a fast manner which left me satisfied. Everything down to payment with Michele Bar was excellent customer service!
It was easy to get an appointment and the service was reasonable in price and the building is neat and clean where I had to wait
To buy a new car I recommend Mr oaki, is the best Na Na N/A
It was smooth, and the staff was pleasant I will highly recommend my family to take their car or their vehicle for service there
Super fast and easy always pleasant Johnathan is always helpful and pleasant and very knowledgeable gives me a heads up what's my car needs next time so I'm prepared
Always a good experience, Johnathan is always super helpful He good a explaining what we need and my options
Oil change I needed an oil change for my car. It was done in less than one hour.
Fast service, super helpful They fixed my vehicle the same day I brought it in and were very transparent and helpful throughout the whole process
Trevor was great once again. He took care of my warranty professionally and without any issues.
A mixed bag of experiences. While under warranty, not much to mention. A mile over that warranty threshold and their demeanor changed for the worse. Very expensive.
Today, we can't help but feel ripped-off by over-the-top pricing for a handbrake switch failure (after 3 years I might add). No empathy or grace from the serviceman Jimmy, even though we're only 1600 miles over the 4 year/50,000mile warranty period threshold. For this particular service today I was charged $294 for a diagnosis test on the electronic handbrake switch failure, but was told by Jimmy that that $294 would go toward the cost of ... Read More Google - Oct 22, 2026
Had an agreement with Sabrina through text message and was not honored by Natalie or her manager
No problems with the car service. The only thing I was disappointed about was how long it took. I brought my car in at 9:15 and didn't get it back until around four. Even then, no one contacted me to tell me it was ready. I had to initiate the contact.
Very friendly staff and informative. Javier spent time explaining and gave the possible time when my car will be done.
He's the best advisor there. Fast and excellent service Makes sure I am updated and reviews all my options.
Christian who works in the finance department has been stalling for a week. He is not a man of his word. It's unprofessional and disrespectful. I would advise you to look elsewhere or at the very least ask to deal with anyone besides him. Ghassan was great and a pleasure. If not for him, i would have left 1 star or none if i could.
Was truly disappointed with service this time around. I’ve been coming to this Honda since I bought my first car in 2002 and rarely have issues. The advisor that helped me in the morning was nice and advised that possibly one of the recalls would not be performed due to the system being down and that they would see later in the day if it came back up. When I got the text that my car was ready I replied within seconds to ask if the recall was done, I received no response so one hour later I called in ... Read More DealerRater - Oct 28, 2026
Tony is the best! Always the best and most professional.
Very good service, courteous, updated, gave me a discount, very kind. See you next time!
Helpful and knowledgeable. George was very thorough and informed me of needed services. Good communication through out the whole process.
The service advisor (Edward O.) was very professional and informative.
My car is always ready before the time promised. Drop off can be hectic in the mornings but the Honda teams gets you through it as soon as possible.
I remember that the guys name was Michael he was very helpful and explained what the codes where for the service
Nice staff . Very helpful
Great and quick service. Benito made sure to take care of me and have great customer service. Hopefully next time I come he can help me.
Muy amable Un exelente trabajo Explica bien lo que nesecita el carro Una buena atencion
Me dio un buen servicio El es muy amable Me siento satisfecho con su servicio
Robert was very nice and explained everything that was gonna be done to my car . Great customer service!
The reason In was To Have a cover reattached tha had fallen off during my previous oil change. I was told me the wait would be approximately 1.5 hour; howevet, 2 hour and 5 minutes passed, so I havd to ask about my status and push to get my service expidited which took another 16 minutes.
the service time faster than I expected , before I have brought another CRV to service , but maybe the time at noon ,no body serve me so I came the another shop
They’ll sell you a car and not send you license plates. When you call you get a bunch of excuses on why they didn’t come and no call back from managers. Place is a joke
The only two names you need to know: Albert for sales and Francisco for finance. These guys are literally the best! Professional yet personable. They explained every detail and never once made me feel bad about my questions or even the low price I offered because I've been saving for a car. The company is lucky to have these two and they made the car buying process so much easier and actually enjoyable. I am beyond happy with my new car!
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
Great customer service and communication Very understanding and good pricing honoring email discount Professional and responsive to questions.
Quick and responsive team. Thahn is excellent and has been for years.
Very helpful dealership and customer service is on point for new customers. I enjoyed being there
They were very responsive to my requests and acted quickly and honestly. Christy was pleasant and friendly.
Renato Flores did an amazing job at reassuring our family on our very first car purchase! We are forever thankful with his excellent customer service and compassion. Thank you again!
I had a great experience at Norm Reeves Honda Huntington Beach Service Center! My tire pressure warning light was on, and they were able to fix the issue. The staff were very friendly, professional, and respectful throughout the process. I really appreciated their excellent customer service and how well they treated me. I highly recommend this service center!
Spencer sales rep was amazing, friendly, informative, patient and not pushy at all, he helped my 19 year old get his first brand new Car. Thank you, we definitely recommend Huntington Beach Norm Reeves Honda.
Great Service! Javier is amazing and the reason we always choose Norm Reeves Honda Superstore
GREAT SERVICE!!
I always request Leo when I go get maintenance for my car. He is very helpful and knowledgeable and makes sure my car is well worked on. He makes recommendations as needed for my car to continue running at its best. For the most part I wait for my car and he ensures the wait is not prolonged.
Romiro was very helpful and professional. I appreciate his help. Romiro provided excellent customer service.
Great customer service Great customer service. Appropriate wait time. Communication is great. They provide great customer service with appropriate wait times and provide great communication
All. Good 👍 great job hubby Happy a happy im good Yes. Yes. All good. Yes Happy
Just amazed how fast and conscientious their service was. Got me out within the hour. I plan to service my new Honda there in the future. Manny was great!
I bought my car at Norm Reeves Honda HB in 2021, and I always take my car there for maintenance check up. The Service Dept always do a great job! Thank you all.
Sales person Kunaal Sharma, was very helpful, friendly. Excellent customer service he worked with me to get me approved. Very satisfied
Excellent Service very happy with the attention to solve the problem and diligence Very Kind and welcoming Specially Eduard ThankYou
Edward Obamdo was very helpful with the oil change!
My car would not start some issue with the anti theft system not reading my key fob . I had no appointment it was a Saturday so they were extremely busy. When I say Nathan manny and Shawn went above and beyond I mean it. They got my car back running in a couple of hours they definitely will have my business moving forward.
Clayton my advisor was awesome. Why I am
Giving a 1 star rating is because the maintenance did not rotate my tires for the $30 I paid. The sad part is that I custom rims and the other time they rotated the tires they damaged the rims. Does maintenance do not respect people’s property? I am tired of being taken advantage of!!!! You can see the tread wear in the back tires are better than the front this is why I ask to be rotated. There are no marks on the dirt on the rims that tires were nor hand marks ... Read More Google - Oct 25, 2026
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
One thing that would have been great was a bit better communication, after waiting for 5 hours found out they were missing a part, job was only supposed to take 5 hours. Having reply start to get update text messages is also easy to read over.
Yassine hooked me up! Love my new Accord. Also ask about Costco Auto discount. If you’re a Costco member, you can get an even better deal with pre-negotiated price. Happy I found this dealership
Our family owns two Hondas—mine and my mother’s—and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear ... Read More Google - Oct 24, 2026
Service is kind, generosity and politely. But try not to let customers waiting long. Just a idea, not complaining..
It was a good experience Nice people with good customer service. Although I had to wait they gave me times need for work.
My car needed an oil change and other maintenance. It was going to take the whole day to perform the several services. George secured a car for me to use. He embodies the 'helpful Honda' attitude. Thanks!
Our family owns two Hondas--mine and my mother's--and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear explanation of ... Read More DealerRater - Oct 24, 2026
I went in for the first service on my 26 Civic Si. I was told over the phone that my oil life had to be under 15 percent for the first oil change to be free, it was at 70 percent and 3800 miles at the time, so I was told I’d have to pay 59 dollars. When I arrived for my appointment, my service advisor George Juarez was able to redeem my first free service at no charge. I had a good experience with the staff and my service was quick.
Brought vehicle new what the issue was signed off on the diagnostic but the service advisor wanted his commission did not want to waive but wanted to 4700 dls to fix car. They are horrible here
Thank you to George Ventura and Jairo Lopez for helping me get into the brand new 2026 CR-V Hybrid Touring. Awesome experience and very straight forward. Definitely would recommend!
5 star service. Since i bought my first pre-owned Honda here, I have made an effort to go here for service. They have always taken care of me and i worked with all of their advisors through the years. They are all auper nice and knowlegeable. I take my Accord and Odyssey here and have been a customer for over 20+ years. Everything is done right and i have the confidence my vehicle will not let me down. Recently, i did a timing belt service for my Accord and worked with Clayton. Incredible service and quality work.
Staff is professional and helpful.
scott Kim took good care of me and he went out his way to help me out and i sat in the 27 palisade calligraphy hybrid classy blue 💙🔵 and I love norm reeves Hyundai my favorite Hyundai dealer in the Western USA
As a long-time customer, service is always top notch at Norm Reeves Honda, and my son and I always request Benito Torres when we come in for service. Benito always makes sure our Hondas are in tip-top shape. Highly recommend! Excellent customer service and quality.
I have an unusual Honda, and I am still able to get service done. I love these guys!
Horrible service.
I took my 2017 honda civic in for servicing (oil change included)A little while later I noticed a scraping sound when going over bumps.I suspected it was the under car shield. I called the service department and they said it would cost. minimum of $200 dollars to fix.I took the car to a local mechanic and came to find out that during the last service they put the under car shield on incorrectly.(It looked like it was upside down)The outside mechanic fixed my car free of charge. To say I'm unhappy is an understatement . They get ... Read More Yelp - Oct 23, 2026
Should've tried to accommodate for my their mistake and inconveniences to me Help your loyal customers
I was there for oil changed.. it took 3 hours promised was 1 1/2 hour & never got a copy of my reciept. I saw mu car was just parked in the parking lot waiting for me.
We did not wait 2 hours as advice it took one hour fue to express oil change
Great dealership Been using a customer since the 80's although i use to work at toyota bit all my cars are homda and acura
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days! Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers. Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Yelp - Oct 22, 2026
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days!
Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers.
Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Google - Oct 22, 2026
Good people skills, good communicator, faculty very clean, comfortable waiting lounge, job done by the time that was estimated
Very friendly, helpful, and quick They were very friendly met me with kindness. The work was done in a fast manner which left me satisfied. Everything down to payment with Michele Bar was excellent customer service!
It was easy to get an appointment and the service was reasonable in price and the building is neat and clean where I had to wait
To buy a new car I recommend Mr oaki, is the best Na Na N/A
It was smooth, and the staff was pleasant I will highly recommend my family to take their car or their vehicle for service there
Super fast and easy always pleasant Johnathan is always helpful and pleasant and very knowledgeable gives me a heads up what's my car needs next time so I'm prepared
Always a good experience, Johnathan is always super helpful He good a explaining what we need and my options
Oil change I needed an oil change for my car. It was done in less than one hour.
Fast service, super helpful They fixed my vehicle the same day I brought it in and were very transparent and helpful throughout the whole process
Trevor was great once again. He took care of my warranty professionally and without any issues.
A mixed bag of experiences. While under warranty, not much to mention. A mile over that warranty threshold and their demeanor changed for the worse. Very expensive.
Today, we can't help but feel ripped-off by over-the-top pricing for a handbrake switch failure (after 3 years I might add). No empathy or grace from the serviceman Jimmy, even though we're only 1600 miles over the 4 year/50,000mile warranty period threshold. For this particular service today I was charged $294 for a diagnosis test on the electronic handbrake switch failure, but was told by Jimmy that that $294 would go toward the cost of ... Read More Google - Oct 22, 2026
Had an agreement with Sabrina through text message and was not honored by Natalie or her manager
No problems with the car service. The only thing I was disappointed about was how long it took. I brought my car in at 9:15 and didn't get it back until around four. Even then, no one contacted me to tell me it was ready. I had to initiate the contact.
Very friendly staff and informative. Javier spent time explaining and gave the possible time when my car will be done.
He's the best advisor there. Fast and excellent service Makes sure I am updated and reviews all my options.
Christian who works in the finance department has been stalling for a week. He is not a man of his word. It's unprofessional and disrespectful. I would advise you to look elsewhere or at the very least ask to deal with anyone besides him. Ghassan was great and a pleasure. If not for him, i would have left 1 star or none if i could.
Was truly disappointed with service this time around. I’ve been coming to this Honda since I bought my first car in 2002 and rarely have issues. The advisor that helped me in the morning was nice and advised that possibly one of the recalls would not be performed due to the system being down and that they would see later in the day if it came back up. When I got the text that my car was ready I replied within seconds to ask if the recall was done, I received no response so one hour later I called in ... Read More DealerRater - Oct 28, 2026
Tony is the best! Always the best and most professional.
Very good service, courteous, updated, gave me a discount, very kind. See you next time!
Helpful and knowledgeable. George was very thorough and informed me of needed services. Good communication through out the whole process.
The service advisor (Edward O.) was very professional and informative.
My car is always ready before the time promised. Drop off can be hectic in the mornings but the Honda teams gets you through it as soon as possible.
I remember that the guys name was Michael he was very helpful and explained what the codes where for the service
Nice staff . Very helpful
Great and quick service. Benito made sure to take care of me and have great customer service. Hopefully next time I come he can help me.
Muy amable Un exelente trabajo Explica bien lo que nesecita el carro Una buena atencion
Me dio un buen servicio El es muy amable Me siento satisfecho con su servicio
Robert was very nice and explained everything that was gonna be done to my car . Great customer service!
The reason In was To Have a cover reattached tha had fallen off during my previous oil change. I was told me the wait would be approximately 1.5 hour; howevet, 2 hour and 5 minutes passed, so I havd to ask about my status and push to get my service expidited which took another 16 minutes.
the service time faster than I expected , before I have brought another CRV to service , but maybe the time at noon ,no body serve me so I came the another shop
They’ll sell you a car and not send you license plates. When you call you get a bunch of excuses on why they didn’t come and no call back from managers. Place is a joke
The only two names you need to know: Albert for sales and Francisco for finance. These guys are literally the best! Professional yet personable. They explained every detail and never once made me feel bad about my questions or even the low price I offered because I've been saving for a car. The company is lucky to have these two and they made the car buying process so much easier and actually enjoyable. I am beyond happy with my new car!
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
Great customer service and communication Very understanding and good pricing honoring email discount Professional and responsive to questions.
Quick and responsive team. Thahn is excellent and has been for years.
Very helpful dealership and customer service is on point for new customers. I enjoyed being there
They were very responsive to my requests and acted quickly and honestly. Christy was pleasant and friendly.
Renato Flores did an amazing job at reassuring our family on our very first car purchase! We are forever thankful with his excellent customer service and compassion. Thank you again!
I had a great experience at Norm Reeves Honda Huntington Beach Service Center! My tire pressure warning light was on, and they were able to fix the issue. The staff were very friendly, professional, and respectful throughout the process. I really appreciated their excellent customer service and how well they treated me. I highly recommend this service center!
Spencer sales rep was amazing, friendly, informative, patient and not pushy at all, he helped my 19 year old get his first brand new Car. Thank you, we definitely recommend Huntington Beach Norm Reeves Honda.
Great Service! Javier is amazing and the reason we always choose Norm Reeves Honda Superstore
GREAT SERVICE!!
I always request Leo when I go get maintenance for my car. He is very helpful and knowledgeable and makes sure my car is well worked on. He makes recommendations as needed for my car to continue running at its best. For the most part I wait for my car and he ensures the wait is not prolonged.
Romiro was very helpful and professional. I appreciate his help. Romiro provided excellent customer service.
Great customer service Great customer service. Appropriate wait time. Communication is great. They provide great customer service with appropriate wait times and provide great communication
All. Good 👍 great job hubby Happy a happy im good Yes. Yes. All good. Yes Happy
Just amazed how fast and conscientious their service was. Got me out within the hour. I plan to service my new Honda there in the future. Manny was great!
I bought my car at Norm Reeves Honda HB in 2021, and I always take my car there for maintenance check up. The Service Dept always do a great job! Thank you all.
Sales person Kunaal Sharma, was very helpful, friendly. Excellent customer service he worked with me to get me approved. Very satisfied
Excellent Service very happy with the attention to solve the problem and diligence Very Kind and welcoming Specially Eduard ThankYou
Edward Obamdo was very helpful with the oil change!
My car would not start some issue with the anti theft system not reading my key fob . I had no appointment it was a Saturday so they were extremely busy. When I say Nathan manny and Shawn went above and beyond I mean it. They got my car back running in a couple of hours they definitely will have my business moving forward.
Clayton my advisor was awesome. Why I am
Giving a 1 star rating is because the maintenance did not rotate my tires for the $30 I paid. The sad part is that I custom rims and the other time they rotated the tires they damaged the rims. Does maintenance do not respect people’s property? I am tired of being taken advantage of!!!! You can see the tread wear in the back tires are better than the front this is why I ask to be rotated. There are no marks on the dirt on the rims that tires were nor hand marks ... Read More Google - Oct 25, 2026
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
One thing that would have been great was a bit better communication, after waiting for 5 hours found out they were missing a part, job was only supposed to take 5 hours. Having reply start to get update text messages is also easy to read over.
Yassine hooked me up! Love my new Accord. Also ask about Costco Auto discount. If you’re a Costco member, you can get an even better deal with pre-negotiated price. Happy I found this dealership
Our family owns two Hondas—mine and my mother’s—and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear ... Read More Google - Oct 24, 2026
Service is kind, generosity and politely. But try not to let customers waiting long. Just a idea, not complaining..
It was a good experience Nice people with good customer service. Although I had to wait they gave me times need for work.
My car needed an oil change and other maintenance. It was going to take the whole day to perform the several services. George secured a car for me to use. He embodies the 'helpful Honda' attitude. Thanks!
Our family owns two Hondas--mine and my mother's--and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear explanation of ... Read More DealerRater - Oct 24, 2026
I went in for the first service on my 26 Civic Si. I was told over the phone that my oil life had to be under 15 percent for the first oil change to be free, it was at 70 percent and 3800 miles at the time, so I was told I’d have to pay 59 dollars. When I arrived for my appointment, my service advisor George Juarez was able to redeem my first free service at no charge. I had a good experience with the staff and my service was quick.
Brought vehicle new what the issue was signed off on the diagnostic but the service advisor wanted his commission did not want to waive but wanted to 4700 dls to fix car. They are horrible here
Thank you to George Ventura and Jairo Lopez for helping me get into the brand new 2026 CR-V Hybrid Touring. Awesome experience and very straight forward. Definitely would recommend!
5 star service. Since i bought my first pre-owned Honda here, I have made an effort to go here for service. They have always taken care of me and i worked with all of their advisors through the years. They are all auper nice and knowlegeable. I take my Accord and Odyssey here and have been a customer for over 20+ years. Everything is done right and i have the confidence my vehicle will not let me down. Recently, i did a timing belt service for my Accord and worked with Clayton. Incredible service and quality work.
Staff is professional and helpful.
scott Kim took good care of me and he went out his way to help me out and i sat in the 27 palisade calligraphy hybrid classy blue 💙🔵 and I love norm reeves Hyundai my favorite Hyundai dealer in the Western USA
As a long-time customer, service is always top notch at Norm Reeves Honda, and my son and I always request Benito Torres when we come in for service. Benito always makes sure our Hondas are in tip-top shape. Highly recommend! Excellent customer service and quality.
I have an unusual Honda, and I am still able to get service done. I love these guys!
Horrible service.
I took my 2017 honda civic in for servicing (oil change included)A little while later I noticed a scraping sound when going over bumps.I suspected it was the under car shield. I called the service department and they said it would cost. minimum of $200 dollars to fix.I took the car to a local mechanic and came to find out that during the last service they put the under car shield on incorrectly.(It looked like it was upside down)The outside mechanic fixed my car free of charge. To say I'm unhappy is an understatement . They get ... Read More Yelp - Oct 23, 2026
Should've tried to accommodate for my their mistake and inconveniences to me Help your loyal customers
I was there for oil changed.. it took 3 hours promised was 1 1/2 hour & never got a copy of my reciept. I saw mu car was just parked in the parking lot waiting for me.
We did not wait 2 hours as advice it took one hour fue to express oil change
Great dealership Been using a customer since the 80's although i use to work at toyota bit all my cars are homda and acura
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days! Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers. Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Yelp - Oct 22, 2026
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days!
Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers.
Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Google - Oct 22, 2026
Good people skills, good communicator, faculty very clean, comfortable waiting lounge, job done by the time that was estimated
Very friendly, helpful, and quick They were very friendly met me with kindness. The work was done in a fast manner which left me satisfied. Everything down to payment with Michele Bar was excellent customer service!
It was easy to get an appointment and the service was reasonable in price and the building is neat and clean where I had to wait
To buy a new car I recommend Mr oaki, is the best Na Na N/A
It was smooth, and the staff was pleasant I will highly recommend my family to take their car or their vehicle for service there
Super fast and easy always pleasant Johnathan is always helpful and pleasant and very knowledgeable gives me a heads up what's my car needs next time so I'm prepared
Always a good experience, Johnathan is always super helpful He good a explaining what we need and my options
Oil change I needed an oil change for my car. It was done in less than one hour.
Fast service, super helpful They fixed my vehicle the same day I brought it in and were very transparent and helpful throughout the whole process
Trevor was great once again. He took care of my warranty professionally and without any issues.
A mixed bag of experiences. While under warranty, not much to mention. A mile over that warranty threshold and their demeanor changed for the worse. Very expensive.
Today, we can't help but feel ripped-off by over-the-top pricing for a handbrake switch failure (after 3 years I might add). No empathy or grace from the serviceman Jimmy, even though we're only 1600 miles over the 4 year/50,000mile warranty period threshold. For this particular service today I was charged $294 for a diagnosis test on the electronic handbrake switch failure, but was told by Jimmy that that $294 would go toward the cost of ... Read More Google - Oct 22, 2026
Had an agreement with Sabrina through text message and was not honored by Natalie or her manager
No problems with the car service. The only thing I was disappointed about was how long it took. I brought my car in at 9:15 and didn't get it back until around four. Even then, no one contacted me to tell me it was ready. I had to initiate the contact.
Very friendly staff and informative. Javier spent time explaining and gave the possible time when my car will be done.
He's the best advisor there. Fast and excellent service Makes sure I am updated and reviews all my options.
Christian who works in the finance department has been stalling for a week. He is not a man of his word. It's unprofessional and disrespectful. I would advise you to look elsewhere or at the very least ask to deal with anyone besides him. Ghassan was great and a pleasure. If not for him, i would have left 1 star or none if i could.
Was truly disappointed with service this time around. I’ve been coming to this Honda since I bought my first car in 2002 and rarely have issues. The advisor that helped me in the morning was nice and advised that possibly one of the recalls would not be performed due to the system being down and that they would see later in the day if it came back up. When I got the text that my car was ready I replied within seconds to ask if the recall was done, I received no response so one hour later I called in ... Read More DealerRater - Oct 28, 2026
Tony is the best! Always the best and most professional.
Very good service, courteous, updated, gave me a discount, very kind. See you next time!
Helpful and knowledgeable. George was very thorough and informed me of needed services. Good communication through out the whole process.
The service advisor (Edward O.) was very professional and informative.
My car is always ready before the time promised. Drop off can be hectic in the mornings but the Honda teams gets you through it as soon as possible.
I remember that the guys name was Michael he was very helpful and explained what the codes where for the service
Nice staff . Very helpful
Great and quick service. Benito made sure to take care of me and have great customer service. Hopefully next time I come he can help me.
Muy amable Un exelente trabajo Explica bien lo que nesecita el carro Una buena atencion
Me dio un buen servicio El es muy amable Me siento satisfecho con su servicio
Robert was very nice and explained everything that was gonna be done to my car . Great customer service!
The reason In was To Have a cover reattached tha had fallen off during my previous oil change. I was told me the wait would be approximately 1.5 hour; howevet, 2 hour and 5 minutes passed, so I havd to ask about my status and push to get my service expidited which took another 16 minutes.
the service time faster than I expected , before I have brought another CRV to service , but maybe the time at noon ,no body serve me so I came the another shop
They’ll sell you a car and not send you license plates. When you call you get a bunch of excuses on why they didn’t come and no call back from managers. Place is a joke
The only two names you need to know: Albert for sales and Francisco for finance. These guys are literally the best! Professional yet personable. They explained every detail and never once made me feel bad about my questions or even the low price I offered because I've been saving for a car. The company is lucky to have these two and they made the car buying process so much easier and actually enjoyable. I am beyond happy with my new car!
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
Great customer service and communication Very understanding and good pricing honoring email discount Professional and responsive to questions.
Quick and responsive team. Thahn is excellent and has been for years.
Very helpful dealership and customer service is on point for new customers. I enjoyed being there
They were very responsive to my requests and acted quickly and honestly. Christy was pleasant and friendly.
Renato Flores did an amazing job at reassuring our family on our very first car purchase! We are forever thankful with his excellent customer service and compassion. Thank you again!
I had a great experience at Norm Reeves Honda Huntington Beach Service Center! My tire pressure warning light was on, and they were able to fix the issue. The staff were very friendly, professional, and respectful throughout the process. I really appreciated their excellent customer service and how well they treated me. I highly recommend this service center!
Spencer sales rep was amazing, friendly, informative, patient and not pushy at all, he helped my 19 year old get his first brand new Car. Thank you, we definitely recommend Huntington Beach Norm Reeves Honda.
Great Service! Javier is amazing and the reason we always choose Norm Reeves Honda Superstore
GREAT SERVICE!!
I always request Leo when I go get maintenance for my car. He is very helpful and knowledgeable and makes sure my car is well worked on. He makes recommendations as needed for my car to continue running at its best. For the most part I wait for my car and he ensures the wait is not prolonged.
Romiro was very helpful and professional. I appreciate his help. Romiro provided excellent customer service.
Great customer service Great customer service. Appropriate wait time. Communication is great. They provide great customer service with appropriate wait times and provide great communication
All. Good 👍 great job hubby Happy a happy im good Yes. Yes. All good. Yes Happy
Just amazed how fast and conscientious their service was. Got me out within the hour. I plan to service my new Honda there in the future. Manny was great!
I bought my car at Norm Reeves Honda HB in 2021, and I always take my car there for maintenance check up. The Service Dept always do a great job! Thank you all.
Sales person Kunaal Sharma, was very helpful, friendly. Excellent customer service he worked with me to get me approved. Very satisfied
Excellent Service very happy with the attention to solve the problem and diligence Very Kind and welcoming Specially Eduard ThankYou
Edward Obamdo was very helpful with the oil change!
My car would not start some issue with the anti theft system not reading my key fob . I had no appointment it was a Saturday so they were extremely busy. When I say Nathan manny and Shawn went above and beyond I mean it. They got my car back running in a couple of hours they definitely will have my business moving forward.
Clayton my advisor was awesome. Why I am
Giving a 1 star rating is because the maintenance did not rotate my tires for the $30 I paid. The sad part is that I custom rims and the other time they rotated the tires they damaged the rims. Does maintenance do not respect people’s property? I am tired of being taken advantage of!!!! You can see the tread wear in the back tires are better than the front this is why I ask to be rotated. There are no marks on the dirt on the rims that tires were nor hand marks ... Read More Google - Oct 25, 2026
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
One thing that would have been great was a bit better communication, after waiting for 5 hours found out they were missing a part, job was only supposed to take 5 hours. Having reply start to get update text messages is also easy to read over.
Yassine hooked me up! Love my new Accord. Also ask about Costco Auto discount. If you’re a Costco member, you can get an even better deal with pre-negotiated price. Happy I found this dealership
Our family owns two Hondas—mine and my mother’s—and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear ... Read More Google - Oct 24, 2026
Service is kind, generosity and politely. But try not to let customers waiting long. Just a idea, not complaining..
It was a good experience Nice people with good customer service. Although I had to wait they gave me times need for work.
My car needed an oil change and other maintenance. It was going to take the whole day to perform the several services. George secured a car for me to use. He embodies the 'helpful Honda' attitude. Thanks!
Our family owns two Hondas--mine and my mother's--and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear explanation of ... Read More DealerRater - Oct 24, 2026
I went in for the first service on my 26 Civic Si. I was told over the phone that my oil life had to be under 15 percent for the first oil change to be free, it was at 70 percent and 3800 miles at the time, so I was told I’d have to pay 59 dollars. When I arrived for my appointment, my service advisor George Juarez was able to redeem my first free service at no charge. I had a good experience with the staff and my service was quick.
Brought vehicle new what the issue was signed off on the diagnostic but the service advisor wanted his commission did not want to waive but wanted to 4700 dls to fix car. They are horrible here
Thank you to George Ventura and Jairo Lopez for helping me get into the brand new 2026 CR-V Hybrid Touring. Awesome experience and very straight forward. Definitely would recommend!
5 star service. Since i bought my first pre-owned Honda here, I have made an effort to go here for service. They have always taken care of me and i worked with all of their advisors through the years. They are all auper nice and knowlegeable. I take my Accord and Odyssey here and have been a customer for over 20+ years. Everything is done right and i have the confidence my vehicle will not let me down. Recently, i did a timing belt service for my Accord and worked with Clayton. Incredible service and quality work.
Staff is professional and helpful.
scott Kim took good care of me and he went out his way to help me out and i sat in the 27 palisade calligraphy hybrid classy blue 💙🔵 and I love norm reeves Hyundai my favorite Hyundai dealer in the Western USA
As a long-time customer, service is always top notch at Norm Reeves Honda, and my son and I always request Benito Torres when we come in for service. Benito always makes sure our Hondas are in tip-top shape. Highly recommend! Excellent customer service and quality.
I have an unusual Honda, and I am still able to get service done. I love these guys!
Horrible service.
I took my 2017 honda civic in for servicing (oil change included)A little while later I noticed a scraping sound when going over bumps.I suspected it was the under car shield. I called the service department and they said it would cost. minimum of $200 dollars to fix.I took the car to a local mechanic and came to find out that during the last service they put the under car shield on incorrectly.(It looked like it was upside down)The outside mechanic fixed my car free of charge. To say I'm unhappy is an understatement . They get ... Read More Yelp - Oct 23, 2026
Should've tried to accommodate for my their mistake and inconveniences to me Help your loyal customers
I was there for oil changed.. it took 3 hours promised was 1 1/2 hour & never got a copy of my reciept. I saw mu car was just parked in the parking lot waiting for me.
We did not wait 2 hours as advice it took one hour fue to express oil change
Great dealership Been using a customer since the 80's although i use to work at toyota bit all my cars are homda and acura
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days! Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers. Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Yelp - Oct 22, 2026
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days!
Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers.
Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Google - Oct 22, 2026
Good people skills, good communicator, faculty very clean, comfortable waiting lounge, job done by the time that was estimated
Very friendly, helpful, and quick They were very friendly met me with kindness. The work was done in a fast manner which left me satisfied. Everything down to payment with Michele Bar was excellent customer service!
It was easy to get an appointment and the service was reasonable in price and the building is neat and clean where I had to wait
To buy a new car I recommend Mr oaki, is the best Na Na N/A
It was smooth, and the staff was pleasant I will highly recommend my family to take their car or their vehicle for service there
Super fast and easy always pleasant Johnathan is always helpful and pleasant and very knowledgeable gives me a heads up what's my car needs next time so I'm prepared
Always a good experience, Johnathan is always super helpful He good a explaining what we need and my options
Oil change I needed an oil change for my car. It was done in less than one hour.
Fast service, super helpful They fixed my vehicle the same day I brought it in and were very transparent and helpful throughout the whole process
Trevor was great once again. He took care of my warranty professionally and without any issues.
A mixed bag of experiences. While under warranty, not much to mention. A mile over that warranty threshold and their demeanor changed for the worse. Very expensive.
Today, we can't help but feel ripped-off by over-the-top pricing for a handbrake switch failure (after 3 years I might add). No empathy or grace from the serviceman Jimmy, even though we're only 1600 miles over the 4 year/50,000mile warranty period threshold. For this particular service today I was charged $294 for a diagnosis test on the electronic handbrake switch failure, but was told by Jimmy that that $294 would go toward the cost of ... Read More Google - Oct 22, 2026
Had an agreement with Sabrina through text message and was not honored by Natalie or her manager
No problems with the car service. The only thing I was disappointed about was how long it took. I brought my car in at 9:15 and didn't get it back until around four. Even then, no one contacted me to tell me it was ready. I had to initiate the contact.
Very friendly staff and informative. Javier spent time explaining and gave the possible time when my car will be done.
He's the best advisor there. Fast and excellent service Makes sure I am updated and reviews all my options.
Christian who works in the finance department has been stalling for a week. He is not a man of his word. It's unprofessional and disrespectful. I would advise you to look elsewhere or at the very least ask to deal with anyone besides him. Ghassan was great and a pleasure. If not for him, i would have left 1 star or none if i could.
Was truly disappointed with service this time around. I’ve been coming to this Honda since I bought my first car in 2002 and rarely have issues. The advisor that helped me in the morning was nice and advised that possibly one of the recalls would not be performed due to the system being down and that they would see later in the day if it came back up. When I got the text that my car was ready I replied within seconds to ask if the recall was done, I received no response so one hour later I called in ... Read More DealerRater - Oct 28, 2026
Tony is the best! Always the best and most professional.
Very good service, courteous, updated, gave me a discount, very kind. See you next time!
Helpful and knowledgeable. George was very thorough and informed me of needed services. Good communication through out the whole process.
The service advisor (Edward O.) was very professional and informative.
My car is always ready before the time promised. Drop off can be hectic in the mornings but the Honda teams gets you through it as soon as possible.
I remember that the guys name was Michael he was very helpful and explained what the codes where for the service
Nice staff . Very helpful
Great and quick service. Benito made sure to take care of me and have great customer service. Hopefully next time I come he can help me.
Muy amable Un exelente trabajo Explica bien lo que nesecita el carro Una buena atencion
Me dio un buen servicio El es muy amable Me siento satisfecho con su servicio
Robert was very nice and explained everything that was gonna be done to my car . Great customer service!
The reason In was To Have a cover reattached tha had fallen off during my previous oil change. I was told me the wait would be approximately 1.5 hour; howevet, 2 hour and 5 minutes passed, so I havd to ask about my status and push to get my service expidited which took another 16 minutes.
the service time faster than I expected , before I have brought another CRV to service , but maybe the time at noon ,no body serve me so I came the another shop
They’ll sell you a car and not send you license plates. When you call you get a bunch of excuses on why they didn’t come and no call back from managers. Place is a joke
The only two names you need to know: Albert for sales and Francisco for finance. These guys are literally the best! Professional yet personable. They explained every detail and never once made me feel bad about my questions or even the low price I offered because I've been saving for a car. The company is lucky to have these two and they made the car buying process so much easier and actually enjoyable. I am beyond happy with my new car!
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
Great customer service and communication Very understanding and good pricing honoring email discount Professional and responsive to questions.
Quick and responsive team. Thahn is excellent and has been for years.
Very helpful dealership and customer service is on point for new customers. I enjoyed being there
They were very responsive to my requests and acted quickly and honestly. Christy was pleasant and friendly.
Renato Flores did an amazing job at reassuring our family on our very first car purchase! We are forever thankful with his excellent customer service and compassion. Thank you again!
I had a great experience at Norm Reeves Honda Huntington Beach Service Center! My tire pressure warning light was on, and they were able to fix the issue. The staff were very friendly, professional, and respectful throughout the process. I really appreciated their excellent customer service and how well they treated me. I highly recommend this service center!
Spencer sales rep was amazing, friendly, informative, patient and not pushy at all, he helped my 19 year old get his first brand new Car. Thank you, we definitely recommend Huntington Beach Norm Reeves Honda.
Great Service! Javier is amazing and the reason we always choose Norm Reeves Honda Superstore
GREAT SERVICE!!
I always request Leo when I go get maintenance for my car. He is very helpful and knowledgeable and makes sure my car is well worked on. He makes recommendations as needed for my car to continue running at its best. For the most part I wait for my car and he ensures the wait is not prolonged.
Romiro was very helpful and professional. I appreciate his help. Romiro provided excellent customer service.
Great customer service Great customer service. Appropriate wait time. Communication is great. They provide great customer service with appropriate wait times and provide great communication
All. Good 👍 great job hubby Happy a happy im good Yes. Yes. All good. Yes Happy
Just amazed how fast and conscientious their service was. Got me out within the hour. I plan to service my new Honda there in the future. Manny was great!
I bought my car at Norm Reeves Honda HB in 2021, and I always take my car there for maintenance check up. The Service Dept always do a great job! Thank you all.
Sales person Kunaal Sharma, was very helpful, friendly. Excellent customer service he worked with me to get me approved. Very satisfied
Excellent Service very happy with the attention to solve the problem and diligence Very Kind and welcoming Specially Eduard ThankYou
Edward Obamdo was very helpful with the oil change!
My car would not start some issue with the anti theft system not reading my key fob . I had no appointment it was a Saturday so they were extremely busy. When I say Nathan manny and Shawn went above and beyond I mean it. They got my car back running in a couple of hours they definitely will have my business moving forward.
Clayton my advisor was awesome. Why I am
Giving a 1 star rating is because the maintenance did not rotate my tires for the $30 I paid. The sad part is that I custom rims and the other time they rotated the tires they damaged the rims. Does maintenance do not respect people’s property? I am tired of being taken advantage of!!!! You can see the tread wear in the back tires are better than the front this is why I ask to be rotated. There are no marks on the dirt on the rims that tires were nor hand marks ... Read More Google - Oct 25, 2026
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
One thing that would have been great was a bit better communication, after waiting for 5 hours found out they were missing a part, job was only supposed to take 5 hours. Having reply start to get update text messages is also easy to read over.
Yassine hooked me up! Love my new Accord. Also ask about Costco Auto discount. If you’re a Costco member, you can get an even better deal with pre-negotiated price. Happy I found this dealership
Our family owns two Hondas—mine and my mother’s—and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear ... Read More Google - Oct 24, 2026
Service is kind, generosity and politely. But try not to let customers waiting long. Just a idea, not complaining..
It was a good experience Nice people with good customer service. Although I had to wait they gave me times need for work.
My car needed an oil change and other maintenance. It was going to take the whole day to perform the several services. George secured a car for me to use. He embodies the 'helpful Honda' attitude. Thanks!
Our family owns two Hondas--mine and my mother's--and we genuinely love the brand. That makes this experience with Norm Reeves Honda Irvine especially shocking.
On September 30, 2026, I brought in my nearly new Honda with approximately 13,000 miles for a warranty issue. The warranty repair was completed, but when I returned to pick up the car, I discovered body damage.
As of October 24, 24 days have passed, and that damage remains unrepaired. I was promised an explanation within 24 hours, then asked to wait another day. Despite repeated requests to the service manager and dealership management, I still have no clear explanation of ... Read More DealerRater - Oct 24, 2026
I went in for the first service on my 26 Civic Si. I was told over the phone that my oil life had to be under 15 percent for the first oil change to be free, it was at 70 percent and 3800 miles at the time, so I was told I’d have to pay 59 dollars. When I arrived for my appointment, my service advisor George Juarez was able to redeem my first free service at no charge. I had a good experience with the staff and my service was quick.
Brought vehicle new what the issue was signed off on the diagnostic but the service advisor wanted his commission did not want to waive but wanted to 4700 dls to fix car. They are horrible here
Thank you to George Ventura and Jairo Lopez for helping me get into the brand new 2026 CR-V Hybrid Touring. Awesome experience and very straight forward. Definitely would recommend!
5 star service. Since i bought my first pre-owned Honda here, I have made an effort to go here for service. They have always taken care of me and i worked with all of their advisors through the years. They are all auper nice and knowlegeable. I take my Accord and Odyssey here and have been a customer for over 20+ years. Everything is done right and i have the confidence my vehicle will not let me down. Recently, i did a timing belt service for my Accord and worked with Clayton. Incredible service and quality work.
Staff is professional and helpful.
scott Kim took good care of me and he went out his way to help me out and i sat in the 27 palisade calligraphy hybrid classy blue 💙🔵 and I love norm reeves Hyundai my favorite Hyundai dealer in the Western USA
As a long-time customer, service is always top notch at Norm Reeves Honda, and my son and I always request Benito Torres when we come in for service. Benito always makes sure our Hondas are in tip-top shape. Highly recommend! Excellent customer service and quality.
I have an unusual Honda, and I am still able to get service done. I love these guys!
Horrible service.
I took my 2017 honda civic in for servicing (oil change included)A little while later I noticed a scraping sound when going over bumps.I suspected it was the under car shield. I called the service department and they said it would cost. minimum of $200 dollars to fix.I took the car to a local mechanic and came to find out that during the last service they put the under car shield on incorrectly.(It looked like it was upside down)The outside mechanic fixed my car free of charge. To say I'm unhappy is an understatement . They get ... Read More Yelp - Oct 23, 2026
Should've tried to accommodate for my their mistake and inconveniences to me Help your loyal customers
I was there for oil changed.. it took 3 hours promised was 1 1/2 hour & never got a copy of my reciept. I saw mu car was just parked in the parking lot waiting for me.
We did not wait 2 hours as advice it took one hour fue to express oil change
Great dealership Been using a customer since the 80's although i use to work at toyota bit all my cars are homda and acura
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days! Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers. Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Yelp - Oct 22, 2026
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days!
Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers.
Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Google - Oct 22, 2026
Good people skills, good communicator, faculty very clean, comfortable waiting lounge, job done by the time that was estimated
Very friendly, helpful, and quick They were very friendly met me with kindness. The work was done in a fast manner which left me satisfied. Everything down to payment with Michele Bar was excellent customer service!
It was easy to get an appointment and the service was reasonable in price and the building is neat and clean where I had to wait
To buy a new car I recommend Mr oaki, is the best Na Na N/A
It was smooth, and the staff was pleasant I will highly recommend my family to take their car or their vehicle for service there
Super fast and easy always pleasant Johnathan is always helpful and pleasant and very knowledgeable gives me a heads up what's my car needs next time so I'm prepared
Always a good experience, Johnathan is always super helpful He good a explaining what we need and my options
Oil change I needed an oil change for my car. It was done in less than one hour.
Fast service, super helpful They fixed my vehicle the same day I brought it in and were very transparent and helpful throughout the whole process
Trevor was great once again. He took care of my warranty professionally and without any issues.
A mixed bag of experiences. While under warranty, not much to mention. A mile over that warranty threshold and their demeanor changed for the worse. Very expensive.
Today, we can't help but feel ripped-off by over-the-top pricing for a handbrake switch failure (after 3 years I might add). No empathy or grace from the serviceman Jimmy, even though we're only 1600 miles over the 4 year/50,000mile warranty period threshold. For this particular service today I was charged $294 for a diagnosis test on the electronic handbrake switch failure, but was told by Jimmy that that $294 would go toward the cost of ... Read More Google - Oct 22, 2026
Had an agreement with Sabrina through text message and was not honored by Natalie or her manager
No problems with the car service. The only thing I was disappointed about was how long it took. I brought my car in at 9:15 and didn't get it back until around four. Even then, no one contacted me to tell me it was ready. I had to initiate the contact.
Very friendly staff and informative. Javier spent time explaining and gave the possible time when my car will be done.
He's the best advisor there. Fast and excellent service Makes sure I am updated and reviews all my options.
Christian who works in the finance department has been stalling for a week. He is not a man of his word. It's unprofessional and disrespectful. I would advise you to look elsewhere or at the very least ask to deal with anyone besides him. Ghassan was great and a pleasure. If not for him, i would have left 1 star or none if i could.
