Customer Testimonials

 

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DealerRater Jul 30, 2021

I am truly so glad that I bought my car from Norm Reeves Honda Cerritos! When I first met with Devon, I felt comfortable speaking with him and trusted his insight. He was not pushy whatsoever and I had absolute trust in him. He was very upfront and honest about the availability of cars and what he could offer me. Even though the car I wanted was high in demand and hard to get, he went above and beyond to ensure I got the car I wanted. Without Devon, I wouldn't have my car today. I am truly grateful ...

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DealerRater Jul 30, 2021

I recently bought a 2021 Honda CR-V at Norm Reeves. My salesperson was Marcelo Alcalde, and I am very pleased with my experience overall. I had narrowed my choices down to 3 Honda models, and Marcelo graciously showed me each one. Once I had eliminated one of my choices, we went on test drives with the other two. It was such a relief to feel no pressure from Marcelo whatsoever, which was one of my concerns as a lone female. He was 100% respectful, professional, and made no assumptions about my ability to make my own decisions. Indeed, I already mostly knew what ...

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DealerRater Jul 30, 2021

Excellent customer service from sales man Ulises Cota & Brett from finance extremely helpful and answered all my questions, Thank you once again for your wonderful customer service best dealer !!!

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DealerRater Jul 30, 2021

Michael Tran made buying cars a pleasant experience. Very knowledgable and gives the best advice to his customers. Would definitely return for future cars at Norm Reeves

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DealerRater Jul 28, 2021

Luis Rojo is the best! He worked hard to get the deal I wanted and I was able to walk with a car! I HIGHLY recommend coming to see Luis Rojo, he was patient, knowledgeable, friendly, and honest. I really appreciated the help he provided me and for staying so late. Please ask for Luis Rojo when looking for a car.

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DealerRater Jul 28, 2021

Neal Abolsedgh was great! Not pushy or aggressive like some sales people can be. Very friendly from the get go and was very knowledgeable on the car I was looking to purchase. If you are looking to purchase a new vehicle I strongly recommend going to the Honda Superstore in Cerritos and asking for Neal!

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DealerRater Jul 27, 2021

I had a wonderful experience purchasing a new vehicle. The process was stress free and pleasant. Jalil was very thorough, knowledgeable and not pushy at all. He was able to find me a car that suited my needs. Not only that he was able to give me the best price in town. I would definitely recommend Norm Reeves Hyundai to anyone.

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DealerRater Jul 27, 2021

I have very nice experience to buy a car here and over all to have Susanna helping to get my better choices, very professional and knowledgeable of her work.

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DealerRater Jul 27, 2021

This past Saturday I leased my 3rd car from Darrell pork !I was beyond ecstatic that he was still a member of sales dept since my first lease ! He’s friendly professional and knowledgeable! My wife and I will continue to be costumers

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DealerRater Jul 26, 2021

The staff was very helpful and professional. At no fault to the staff, inventory was very limited. I would recommend norm reeves honda West Covina to my friends

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DealerRater Jul 26, 2021

Very nice professional, made me feel comfortable, from the moment I walked in and left the dealer. This experience will want me to be a repeat customer

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DealerRater Jul 25, 2021

From the time Susanna Yim answered my call I knew I had found the right dealership! She was efficacious from start to finish! Excellent service!

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DealerRater Jul 25, 2021

I recommended my cousin Albert Molina to Norm Reeves Honda and to ask for Jose Magana, he is the best! He made his first car buying experience easy and the process really smooth. He goes above and beyond for his customers and tries to help as much as possible.  Great experience, Jose was very good and the sale took place very quick.  I highly recommend anyone to go see Jose Magana. Thanks again for the great help!

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DealerRater Jul 24, 2021

I had a really great experience here - everyone was super friendly and transparent about everything. When I wasn’t happy with the added packages they were willing to negotiate down and provide oil changes/maintenance for the duration of my lease. Hossain helped me in finding the car and price that worked for me and made sure I felt comfortable the entire time. I’ve dealt with some questionable people at other dealerships and have to say this one really provided the best service.

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DealerRater Jul 24, 2021

Exceeded my expectations. I was interested in a White 2022 Honda Civic Touring with black interior. With none in stock, Susanna Yim assured me she would notify me when they would be receiving one in stock. Not only did she notify me when one was in transit to the dealer, but she was constantly giving me updates via email and text, reassuring me she hadn’t forgotten about the vehicle. At the dealer Susanna immediately gave me the best deal available which was extremely important to me for the simple fact I didn’t have to be there for hours going ...

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DealerRater Jul 24, 2021

Shahnaz is very helpful and patient with us. We are very fortunate that day. She deserves higher stars. Thank you Shahnaz for making this transaction smooth.

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DealerRater Jul 24, 2021

Susanna Yim went above and beyond for me. This was the best car buying experience I have ever had…and I’ve had a lot. She is the example of what a great Sales Person should be. I will continue to tell people about my experience at Norm Reeves for years to come! Thank you Susanna! - Justine

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DealerRater Jul 23, 2021

Ty Trieu did an outstanding job handling our sale. This was the fifth Honda I have purchased in the last 20 years and this was the easiest and most pleasant of all the sales. Ty understood what we wanted and how we wanted it handled. He did what he said he was going to do, and we did our part. We bought the car. We highly recommend Ty and Norm Reeves Honda Superstore Cerritos to anyone looking for a new car.

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DealerRater Jul 21, 2021

Started by checking out cars in the lot, which was stress free and we weren't bothered at all. We were immediately entertained by Khalid, and were impressed by the amount of detail in which he explains each vehicle. After a couple of the smoothest test drives we've experienced, we decided to make a deal. The inside of the dealership was very clean and spacious, and you can discuss with the salesperson in a separate, private room. In the end, we got a great deal compared to other dealerships. Overall, a tremendously satisfying buying experience.

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DealerRater Jul 20, 2021

Jeremy hands down was the best salesmen I’ve came across in a while. The way he navigated the conversation and sold me on the value that I was getting was textbook from a sales perspective. He let me speak and let the conversation flow naturally. He is definitely leagues above his peers. From a tech perspective, he could kill it in a sales role as an account executive or account manager with the confidence and poise he possesses

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DealerRater Jul 20, 2021

Mason and Frank were some of the best Honda associates I have ever gotten to work with they made me feel super comfortable and we’re helping me in every aspect of the way this is the definition of customer service and they definitely went the extra mile I would definitely recommend anybody to come here and to speak to Mason and Frank.

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DealerRater Jul 20, 2021

I came in Thursday because I was due for an oil change but my passenger side mirror had been hit and needed it checked. I wasn't sure if all parts were still there. My service adviser was Robert Farr and he was great. He came back and all parts were there and service just reconnected everything. Was concerned I would need an entire new mirror and would cost a lot. I had been to a dealer years ago that would have up sold just to make more money. Norm Reeves Toyota never does that. I also went to parts ...

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DealerRater Jul 20, 2021

I have always worked with Trinity Guzman for last seven years. She is professional, knowledgeable and helpful. I am very lucky to find her to help me. Thank you Trinity for all the help!

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DealerRater Jul 20, 2021

This review is dedicated to Trinity Guzman! She was very helpful and patient when we spoke on the phone. She guided me through the details of my car AC warranty. Due to the 10 years extension on AC warranty, Trinny helped me to get the inspection fee covered. They found out my car ac condenser was leaking which the warranty covered for it, as well as the inspection fee. Because of Trinity, I did not have to pay a dime for my car service which I'm very thankful and lucky to find the right employee to help! Trinity is such ...

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DealerRater Jul 20, 2021

Jeremy Lazo assisted me and he was super friendly and very professional. He assisted me in purchasing my vehicle, he definitely gets 5 stars from me!

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DealerRater Jul 19, 2021

Brandon was very helpful and kind Everyone was nice work was fast and accurate thank you for the service hopefully won’t be back for a while

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DealerRater Jul 19, 2021

This is my first time getting a car of my own Ty really help a lot getting the car, customer service was great. Thanks a lot Ty

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DealerRater Jul 18, 2021

Thanks to Joel Ortega, George and Jake in finance who were patient, understanding and professional in helping me leave the dealer with a financed suv. Im a satisfied returning customer. Blessings

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DealerRater Jul 17, 2021

Great experience, the service was quick and thorough. I will definitely come here again if I ever need any kind of service for my car

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DealerRater Jul 17, 2021

Dealer is very helpful while also giving me exact wait times. Since I’ve bought the car there they have been extremely nice as far as giving me a complimentary oil change.

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DealerRater Jul 16, 2021

I never received a cl I had to show up and I got a few calls from Honda dealership in W.Covina no message was ever placed and I was not very happy about that because no one ever knew the person that the 7D verified on my cell

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DealerRater Jul 16, 2021

Paul was a great help he kept me up to date with my Vehicle. Very happy with my service. Good customer service. Also a very nice guy good work

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DealerRater Jul 16, 2021

Hossain Ahamed was a huge help. I’ve leased two Honda’s from Norm Reeves Honda. Stress free. Didn’t skip a step. Fair prices and excellent customer service.

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DealerRater Jul 16, 2021

Fantastic dealership!! Always very helpful especially my service advisor, Brandon Hanson!! He’s very knowledgeable and tells me what service needs to be performed on my vehicle. Waiting area is very clean and comfortable.

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DealerRater Jul 15, 2021

Hossain Ahamed was my leasing consultant who helped me purchase my first lease! He was very kind, patient, went above and beyond for us! Thank you for your service!

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DealerRater Jul 15, 2021

Had a great car buying experience. Everyone was very friendly and attentive, specifically Joel Ortega. He was very honest, diligent and just great to work with!

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DealerRater Jul 15, 2021

Went in looking for the new 2022 and I got what I wanted! Thank you for the best service! You got a Honda supporter for life!

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DealerRater Jul 14, 2021

The best car buying experience I ever had in past 50 years. Brandon was professional, and no gimmicks. He delivered what he promised! I highly recommend this dealer ship for an exceptional car buying experiance

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Google Jul 14, 2021

John Le Helped me out on getting my car serviced. He went above and beyond with all my questions and needs. I was 100% satisfied. Thank you John Le! I also had a new guy from Honda drive me to work! Shuttles weren’t around so he drove me in a Honda. I wish I knew his name. He said it was first day he was excellent and friendly.

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Google Jul 14, 2021

I recently sold a leased VW Jetta to Norm Reeves Honda Huntington Beach. I had issue when VW Credit played the game regarding the lease payoff amount for Customer and VW dealer is much different (less) than if i sell the car to any 3rd party on Non VW dealers. I never heard of this game before despite i have leased many cars before including VW. Luckily, Kevin Olive, Norm Reeves Honda Used Car Manager, stepped in an went out of his way to resolve the issue for me. It’s a lengthy process but Kevin thoroughly followed up to ...

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DealerRater Jul 14, 2021

I recently sold a leased VW Jetta to Norm Reeves Honda Huntington Beach. I had issue when VW Credit played the game regarding the lease payoff amount for Customer and VW dealer is much different (less) than if i sell the car to any 3rd party on Non VW dealers. I never heard of this game before despite i have leased many cars before including VW. Luckily, Kevin Olive, Norm Reeves Honda Used Car Manager, stepped in an went out of his way to resolve the issue for me. It’s a lengthy process but Kevin thoroughly followed up to ...

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DealerRater Jul 14, 2021

Ask for Chandrika , he is the best. Chandika and AJ were awesome. got a great deal . I highly recommend this dealership. The process was stress free and pleasant.

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DealerRater Jul 13, 2021

Very professional team, wanted to know if I had any concerns regarding car,service,sales team. Explained the great reason for the relocation of this dealership, providing more options for the customers experience with Genesis now together with Hyundai

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DealerRater Jul 12, 2021

The person who helped check-in was very helpful and knowledgeable of Hyundai cars. The repair work was prompt. I had an excellent experience with the service of this dealership.

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DealerRater Jul 12, 2021

Fortino Milian and Paul Corrales were very helpful. they walked my wife and i thru the whole process. I would highly recommend the dealership and the team!!

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DealerRater Jul 12, 2021

This dealershiip , so far is the best , Cristy Nuva was so accomodating and very well explained the financial aspect. , as well as gave a thorough description of the CAR i bought

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DealerRater Jul 11, 2021

Had a very satisfied experience at this dealer and it is all thanks to our sales person who helped us, Joel Ortega. He was very kind and patient with us and answered all our questions. He put in the work to help make this possible and is a very funny guy at the same time.

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DealerRater Jul 10, 2021

Online scheduling didn’t work so called in and got next day appointment. Decided to walk in also around 3 pm since were doing errands in the area and had a ride home. Were willing to leave the car overnight for next day service but were accommodated for same day service (A1 and 7) and got the car back by 4:30 pm, much faster than expected. Reasonable price. Purchased here in 2016 and all services have been done here.

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DealerRater Jul 10, 2021

The Service department is always actively trying to be helpful. The two men that helped me were great. They are very accommodating and work with your schedule.

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DealerRater Jul 10, 2021

The best dealership! The staff is diverse, friendly and honest. We have worked with Jerry, Levelle and Kari and they were all pros. Customer service with expertise.

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DealerRater Jul 10, 2021

Went in to get my first oil change for the first time at a dealer and Christopher made the process really easy for me and kept me informed on the condition of my car.

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DealerRater Jul 10, 2021

Buying our new Santa Fe was pleasant from the beginning. The knowledge and the friendly service helped us much. . Mike DeLeon helped us and was patient with us. He knows his cars.

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DealerRater Jul 10, 2021

Very friendly and knowledgeable, was very helpful in assisting me with getting a new vehicle. Very fast and easy process, did not try to push any extra sales. Very straightforward and honest. I am very happy i went to Susanna to get my new car.

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DealerRater Jul 10, 2021

This was my first time buying a car, and I was extremely lucky to have Christy help me out. I had a set color and model in mind and was disappointed when the dealership did not have it in stock that day. However, a model in that color came first thing the next morning, and Christy got into contact with me as soon as she saw it was available. She was very upfront, straight to the point, and was ready to answer all and any of my questions (no matter how silly) about the vehicle and the process of buying ...

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DealerRater Jul 9, 2021

The car buying experience was great thanks to Christy. Great car and great service makes for an exceptional experience. Would recommend Christy to anyone looking to buy a honda. Just reach out to her and she will for sure help you out.

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DealerRater Jul 9, 2021

Susanna was very professional and upfront with cost and fees. We asked for a particular vehicle she found it and we had it by the end of the day. No hassle, no fuss! Excellent service!

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DealerRater Jul 8, 2021

Sam T. expedited the service for me which is much appreciated. Plastic cover and paper mat were left in the car, I wish they would have removed them before they turnover the car back to me.

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DealerRater Jul 8, 2021

This is my 3rd vehicle from this dealership and this was the best experience. Jacoby Hilliard was excellent to work with. He got me exactly what I wanted. I was glad to have him as my salesperson.

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DealerRater Jul 8, 2021

My experience at Norm Reeves was excellent stress free Gary and the team was excellent Beautiful Store nice and clean Excellent the service team finished before the set time

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DealerRater Jul 6, 2021

Our family needed our CR-V looked over in advance for a road trip. Valentin made the process fast and smooth. The work was completed on time with no issues. This is our first trip with the Honda, so looking forward to it!

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DealerRater Jul 6, 2021

Every time I have had service to my vehicles, the staff is always helpful & courteous. The staff is professional & knowledgeable. I recommend them to everyone.

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DealerRater Jul 6, 2021

Hossain Ahamed Was excellent!!!! Bought 3 cars within a year. Thanks

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DealerRater Jul 6, 2021

There are two nice people I met in this Volkswagen store, I must write a review to support their honesty. 1. The sales person name Robert Yang is very patient and good attitude serving me, no wonder he won the best sales person in this Volkswagen dealership. He help me to fight the best price from the management and make I buy the car without thinking. I had been shop around for sometime, his price make me cant resist to buy. Robert Yang is the one to see. 2. The second person I met his name is Dennie Mun. He is the ...

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DealerRater Jul 6, 2021

Alfredo was professional, very kind and straight to the point. He knew exactly what we needed and gave us some pointers to help with decision making. We will definitely refer him and use his service in the future. The process was fast and easy. I would also like to say Ish in finance was super upbeat and had a great energy with a good level of professionalism.

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DealerRater Jul 6, 2021

The dealership had a great selection and easy to look around.

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DealerRater Jul 5, 2021

We worked with Ted and Jonathan who were both very helpful, polite and thorough. We had a great experience at Norm Reeves Honda in Huntington Beach.

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DealerRater Jul 4, 2021

Very nice facility. The staff was very friendly and helpful

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DealerRater Jul 4, 2021

Very helpful and very professional. Totally satisfied with the service!

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DealerRater Jul 3, 2021

Mr. Bayas' is the Best. When I was approached by Mr Bayas i told him I wanted the 2022 civic sedan in sonic gray, the car was not available in that color. I left my phone number and asked him to please contact me when the car was available, the very next day I received a call from Jojo letting me know they received 1 in the color I was looking for and that sealed our deal. Jojo made sure I was happy with price and vehicle. Thank you Jojo for making this purchase a great experience.

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DealerRater Jul 3, 2021

Very helpful and efficient work team! Especially Ms Christy Nuval!

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DealerRater Jul 2, 2021

Service writer Christopher Silva responded quickly to my message. Ordered my tires and scheduled my appt. I waited for my service and Christopher kept me informed and I got to keep my quoted price from March 26, 2021. Excellent service.

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DealerRater Jul 2, 2021

I highly recommend Christina Nuval. The process of buying a car with her was the most simple and fastest we’ve ever had! Never have I ever met a salesman like Christina!

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DealerRater Jul 1, 2021

I highly recommend MagNa and will definitely purchase from him again! If you are interested in leasing or purchasing a car Magna is the best person you could trust.

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DealerRater Jun 30, 2021

Michael’s product knowledge is what led me to purchase my Honda Civic 2022, along with his enthusiasm! I would definitely recommend him to anyone who considers visiting.

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DealerRater Jun 30, 2021

José Magaña has helped me purchase 2 cars already. He is the best if anyone needs advise on what car to purchase go to him !

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DealerRater Jun 30, 2021

Great service personal timely service as promised.. and quality work.

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Google Jun 30, 2021

The ads aren’t lying…these are the helpful Honda guys. From the moment I walked in with my husband to “just look” to the time we drove off and including the time we had our first service experience all the folks have been extremely helpful, courteous and professional. Buying a car is tough - it takes time, patience and more time - but we are so satisfied with the car and the service we’d go back and do it all over again.

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DealerRater Jun 30, 2021

The service we received was provided in a timely manner. We had a 9:00 a.m. appointment & our CRV was checked in right on time. Trinity was professional In handling our service as she is knowledgeable and clear in answering my questions. She was also helpful in making suggestions for future service. Her pleasant demeanor makes our service visits comfortable. Thank you Trinity!

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DealerRater Jun 30, 2021

Mazen navigated my family and me with the Honda vehicles to see which is the right fit for us. His assistance was greatly appreciated. I would refer him to people I know when purchasing a vehicle.

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DealerRater Jun 29, 2021

David and Aj were the best people I have ever worked with in my life. Never have I met a salesman like David so knowledgeable and courteous towards us. He led me to the perfect vehicle, not once pushed us towards purchasing today, but his charismatic nature is what led to us purchasing a vehicle. Aj was so nice to work with as well, a very kind man, and even taught us a little history of Sri Lanka! Murat was amazing as well, very kind and easy to understand. Finally David was a huge help when showing us the vehicle. ...

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DealerRater Jun 29, 2021

super helpful at getting me into the car that fit me and my families accommodations. the process was quick and hassle free; putting me in a car within a couple hours. I will definitely come do business with her again.

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DealerRater Jun 29, 2021

The entire staff was extremely friendly and helpful. They were able to take the stress out of the very stressful activity of car shopping and never made us feel pressured about walking away with a car.

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DealerRater Jun 28, 2021

It was our first time at Norm Reeves and we were very lucky to have Susanna Yim help us. She was very knowledgeable about the vehicle and made the experience very hassle free. Would definitely recommend to all my family and friends!

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DealerRater Jun 28, 2021

Susanna is very knowledgeable and was the most professional sales associate I had the pleasure to make a deal with. After a long search, she had all the answers and whatever she didn't know she found the answer. Highly recommended.

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DealerRater Jun 28, 2021

Love the upfront no hidden cost. Susanna was great. She is knowledgeable about all Honda vehicles. She stayed with me throughout the process. Everything was smooth and fast.

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DealerRater Jun 27, 2021

Joshua was very professional and friendly. Joshua is very knowledgeable and understood the smallest details of the maintenance we needed.

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DealerRater Jun 26, 2021

Cristy is very nice and helpful with us. We got 2021 passport with a very good deal and gave us some good advice. Will refer her to friends and family

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DealerRater Jun 26, 2021

I recently had my Q50 serviced at Cerritos Infiniti, and as ususal my service consultant Edwin Rivas was amazing! The entire staff is great but I always reach out to Edwin because of his attentiveness, professionalism, honesty and overall pleasant attitude. No matter how busy he is, he always takes the time to listen to all my concerns regarding the vehicles maintenance and makes sure to address them. I will definitely continue to go to Edwin for all future maintenance. For those of you who have not had the pleasure of working with Edwin, I highly recommend you do - ...

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DealerRater Jun 26, 2021

Top notch experience!!!! Very fair, efficient , friendly! 1000% get your vehicle here!

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DealerRater Jun 26, 2021

Stan is amazing! He represents the good vibe and energy of the entire staff!

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DealerRater Jun 25, 2021

I can always depend on this dealership for courteous and great service.

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DealerRater Jun 25, 2021

Amazing dealership! It was quick and straight to the point! One of the helpers, Ty, had amazing customer service and helped guide me to getting my first car!

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DealerRater Jun 24, 2021

I am a First-time buyer and it was a great experience. Everyone was super friendly and helpful especially Amran and Kari! Arman was very helpful and informative in helping me close a deal and Kari was super nice and helpful as well at the finance department leaving me very happy about my purchase!

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DealerRater Jun 24, 2021

Luis Rojo at Norm Reeves Honda was helpful and knowledgeable in the differences between the different models of the Honda Accord, which made it easier for my purchase. His politeness and professionalism made the process of purchasing quick and painless, thank you once again.

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DealerRater Jun 24, 2021

Dealer was very quick to take care of my 2012 Genesis, staff was courteous and prompt

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DealerRater Jun 24, 2021

Terimakasih banyak Susanna you good sale person , sangat baik dan ramah sekali terhadap kami. Itulah sebabnya saya membeli mobil Honda HR-V. Terima kasih banyak.

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DealerRater Jun 24, 2021

Susanna was very knowledgeable, nice and very strong person. We are very comfortable with her. So glad to meet her.

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DealerRater Jun 23, 2021

First time and great experience. Special thanks to Same for being honest and his efforts and his amazing communication skills

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DealerRater Jun 23, 2021

My buying experience was low-pressure and extremely fast compared to my other experiences. They gave me a great deal too!

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DealerRater Jun 23, 2021

Mo was very helpful and you can tell he really wanted to help us out!! Kary was also so wonderful! she explained everything straighforward and helped us leave very satisfied with our new purchase! definitely will be going back here for an upgrade.

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DealerRater Jul 30, 2021

I am truly so glad that I bought my car from Norm Reeves Honda Cerritos! When I first met with Devon, I felt comfortable speaking with him and trusted his insight. He was not pushy whatsoever and I had absolute trust in him. He was very upfront and honest about the availability of cars and what he could offer me. Even though the car I wanted was high in demand and hard to get, he went above and beyond to ensure I got the car I wanted. Without Devon, I wouldn't have my car today. I am truly grateful ...

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DealerRater Jul 30, 2021

I recently bought a 2021 Honda CR-V at Norm Reeves. My salesperson was Marcelo Alcalde, and I am very pleased with my experience overall. I had narrowed my choices down to 3 Honda models, and Marcelo graciously showed me each one. Once I had eliminated one of my choices, we went on test drives with the other two. It was such a relief to feel no pressure from Marcelo whatsoever, which was one of my concerns as a lone female. He was 100% respectful, professional, and made no assumptions about my ability to make my own decisions. Indeed, I already mostly knew what ...

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DealerRater Jul 30, 2021

Excellent customer service from sales man Ulises Cota & Brett from finance extremely helpful and answered all my questions, Thank you once again for your wonderful customer service best dealer !!!

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DealerRater Jul 30, 2021

Michael Tran made buying cars a pleasant experience. Very knowledgable and gives the best advice to his customers. Would definitely return for future cars at Norm Reeves

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DealerRater Jul 28, 2021

Luis Rojo is the best! He worked hard to get the deal I wanted and I was able to walk with a car! I HIGHLY recommend coming to see Luis Rojo, he was patient, knowledgeable, friendly, and honest. I really appreciated the help he provided me and for staying so late. Please ask for Luis Rojo when looking for a car.

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DealerRater Jul 28, 2021

Neal Abolsedgh was great! Not pushy or aggressive like some sales people can be. Very friendly from the get go and was very knowledgeable on the car I was looking to purchase. If you are looking to purchase a new vehicle I strongly recommend going to the Honda Superstore in Cerritos and asking for Neal!

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DealerRater Jul 27, 2021

I had a wonderful experience purchasing a new vehicle. The process was stress free and pleasant. Jalil was very thorough, knowledgeable and not pushy at all. He was able to find me a car that suited my needs. Not only that he was able to give me the best price in town. I would definitely recommend Norm Reeves Hyundai to anyone.

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DealerRater Jul 27, 2021

I have very nice experience to buy a car here and over all to have Susanna helping to get my better choices, very professional and knowledgeable of her work.

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DealerRater Jul 27, 2021

This past Saturday I leased my 3rd car from Darrell pork !I was beyond ecstatic that he was still a member of sales dept since my first lease ! He’s friendly professional and knowledgeable! My wife and I will continue to be costumers

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DealerRater Jul 26, 2021

The staff was very helpful and professional. At no fault to the staff, inventory was very limited. I would recommend norm reeves honda West Covina to my friends

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DealerRater Jul 26, 2021

Very nice professional, made me feel comfortable, from the moment I walked in and left the dealer. This experience will want me to be a repeat customer

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DealerRater Jul 25, 2021

From the time Susanna Yim answered my call I knew I had found the right dealership! She was efficacious from start to finish! Excellent service!

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DealerRater Jul 25, 2021

I recommended my cousin Albert Molina to Norm Reeves Honda and to ask for Jose Magana, he is the best! He made his first car buying experience easy and the process really smooth. He goes above and beyond for his customers and tries to help as much as possible.  Great experience, Jose was very good and the sale took place very quick.  I highly recommend anyone to go see Jose Magana. Thanks again for the great help!

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DealerRater Jul 24, 2021

I had a really great experience here - everyone was super friendly and transparent about everything. When I wasn’t happy with the added packages they were willing to negotiate down and provide oil changes/maintenance for the duration of my lease. Hossain helped me in finding the car and price that worked for me and made sure I felt comfortable the entire time. I’ve dealt with some questionable people at other dealerships and have to say this one really provided the best service.

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DealerRater Jul 24, 2021

Exceeded my expectations. I was interested in a White 2022 Honda Civic Touring with black interior. With none in stock, Susanna Yim assured me she would notify me when they would be receiving one in stock. Not only did she notify me when one was in transit to the dealer, but she was constantly giving me updates via email and text, reassuring me she hadn’t forgotten about the vehicle. At the dealer Susanna immediately gave me the best deal available which was extremely important to me for the simple fact I didn’t have to be there for hours going ...

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DealerRater Jul 24, 2021

Shahnaz is very helpful and patient with us. We are very fortunate that day. She deserves higher stars. Thank you Shahnaz for making this transaction smooth.

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DealerRater Jul 24, 2021

Susanna Yim went above and beyond for me. This was the best car buying experience I have ever had…and I’ve had a lot. She is the example of what a great Sales Person should be. I will continue to tell people about my experience at Norm Reeves for years to come! Thank you Susanna! - Justine

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DealerRater Jul 23, 2021

Ty Trieu did an outstanding job handling our sale. This was the fifth Honda I have purchased in the last 20 years and this was the easiest and most pleasant of all the sales. Ty understood what we wanted and how we wanted it handled. He did what he said he was going to do, and we did our part. We bought the car. We highly recommend Ty and Norm Reeves Honda Superstore Cerritos to anyone looking for a new car.

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DealerRater Jul 21, 2021

Started by checking out cars in the lot, which was stress free and we weren't bothered at all. We were immediately entertained by Khalid, and were impressed by the amount of detail in which he explains each vehicle. After a couple of the smoothest test drives we've experienced, we decided to make a deal. The inside of the dealership was very clean and spacious, and you can discuss with the salesperson in a separate, private room. In the end, we got a great deal compared to other dealerships. Overall, a tremendously satisfying buying experience.

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DealerRater Jul 20, 2021

Jeremy hands down was the best salesmen I’ve came across in a while. The way he navigated the conversation and sold me on the value that I was getting was textbook from a sales perspective. He let me speak and let the conversation flow naturally. He is definitely leagues above his peers. From a tech perspective, he could kill it in a sales role as an account executive or account manager with the confidence and poise he possesses

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DealerRater Jul 20, 2021

Mason and Frank were some of the best Honda associates I have ever gotten to work with they made me feel super comfortable and we’re helping me in every aspect of the way this is the definition of customer service and they definitely went the extra mile I would definitely recommend anybody to come here and to speak to Mason and Frank.

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DealerRater Jul 20, 2021

I came in Thursday because I was due for an oil change but my passenger side mirror had been hit and needed it checked. I wasn't sure if all parts were still there. My service adviser was Robert Farr and he was great. He came back and all parts were there and service just reconnected everything. Was concerned I would need an entire new mirror and would cost a lot. I had been to a dealer years ago that would have up sold just to make more money. Norm Reeves Toyota never does that. I also went to parts ...

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DealerRater Jul 20, 2021

I have always worked with Trinity Guzman for last seven years. She is professional, knowledgeable and helpful. I am very lucky to find her to help me. Thank you Trinity for all the help!

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DealerRater Jul 20, 2021

This review is dedicated to Trinity Guzman! She was very helpful and patient when we spoke on the phone. She guided me through the details of my car AC warranty. Due to the 10 years extension on AC warranty, Trinny helped me to get the inspection fee covered. They found out my car ac condenser was leaking which the warranty covered for it, as well as the inspection fee. Because of Trinity, I did not have to pay a dime for my car service which I'm very thankful and lucky to find the right employee to help! Trinity is such ...

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DealerRater Jul 20, 2021

Jeremy Lazo assisted me and he was super friendly and very professional. He assisted me in purchasing my vehicle, he definitely gets 5 stars from me!

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DealerRater Jul 19, 2021

Brandon was very helpful and kind Everyone was nice work was fast and accurate thank you for the service hopefully won’t be back for a while

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DealerRater Jul 19, 2021

This is my first time getting a car of my own Ty really help a lot getting the car, customer service was great. Thanks a lot Ty

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DealerRater Jul 18, 2021

Thanks to Joel Ortega, George and Jake in finance who were patient, understanding and professional in helping me leave the dealer with a financed suv. Im a satisfied returning customer. Blessings

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DealerRater Jul 17, 2021

Great experience, the service was quick and thorough. I will definitely come here again if I ever need any kind of service for my car

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DealerRater Jul 17, 2021

Dealer is very helpful while also giving me exact wait times. Since I’ve bought the car there they have been extremely nice as far as giving me a complimentary oil change.

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DealerRater Jul 16, 2021

I never received a cl I had to show up and I got a few calls from Honda dealership in W.Covina no message was ever placed and I was not very happy about that because no one ever knew the person that the 7D verified on my cell

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DealerRater Jul 16, 2021

Paul was a great help he kept me up to date with my Vehicle. Very happy with my service. Good customer service. Also a very nice guy good work

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DealerRater Jul 16, 2021

Hossain Ahamed was a huge help. I’ve leased two Honda’s from Norm Reeves Honda. Stress free. Didn’t skip a step. Fair prices and excellent customer service.

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DealerRater Jul 16, 2021

Fantastic dealership!! Always very helpful especially my service advisor, Brandon Hanson!! He’s very knowledgeable and tells me what service needs to be performed on my vehicle. Waiting area is very clean and comfortable.

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DealerRater Jul 15, 2021

Hossain Ahamed was my leasing consultant who helped me purchase my first lease! He was very kind, patient, went above and beyond for us! Thank you for your service!

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DealerRater Jul 15, 2021

Had a great car buying experience. Everyone was very friendly and attentive, specifically Joel Ortega. He was very honest, diligent and just great to work with!

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DealerRater Jul 15, 2021

Went in looking for the new 2022 and I got what I wanted! Thank you for the best service! You got a Honda supporter for life!

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DealerRater Jul 14, 2021

The best car buying experience I ever had in past 50 years. Brandon was professional, and no gimmicks. He delivered what he promised! I highly recommend this dealer ship for an exceptional car buying experiance

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Google Jul 14, 2021

John Le Helped me out on getting my car serviced. He went above and beyond with all my questions and needs. I was 100% satisfied. Thank you John Le! I also had a new guy from Honda drive me to work! Shuttles weren’t around so he drove me in a Honda. I wish I knew his name. He said it was first day he was excellent and friendly.

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Google Jul 14, 2021

I recently sold a leased VW Jetta to Norm Reeves Honda Huntington Beach. I had issue when VW Credit played the game regarding the lease payoff amount for Customer and VW dealer is much different (less) than if i sell the car to any 3rd party on Non VW dealers. I never heard of this game before despite i have leased many cars before including VW. Luckily, Kevin Olive, Norm Reeves Honda Used Car Manager, stepped in an went out of his way to resolve the issue for me. It’s a lengthy process but Kevin thoroughly followed up to ...

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DealerRater Jul 14, 2021

I recently sold a leased VW Jetta to Norm Reeves Honda Huntington Beach. I had issue when VW Credit played the game regarding the lease payoff amount for Customer and VW dealer is much different (less) than if i sell the car to any 3rd party on Non VW dealers. I never heard of this game before despite i have leased many cars before including VW. Luckily, Kevin Olive, Norm Reeves Honda Used Car Manager, stepped in an went out of his way to resolve the issue for me. It’s a lengthy process but Kevin thoroughly followed up to ...

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DealerRater Jul 14, 2021

Ask for Chandrika , he is the best. Chandika and AJ were awesome. got a great deal . I highly recommend this dealership. The process was stress free and pleasant.

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DealerRater Jul 13, 2021

Very professional team, wanted to know if I had any concerns regarding car,service,sales team. Explained the great reason for the relocation of this dealership, providing more options for the customers experience with Genesis now together with Hyundai

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DealerRater Jul 12, 2021

The person who helped check-in was very helpful and knowledgeable of Hyundai cars. The repair work was prompt. I had an excellent experience with the service of this dealership.

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DealerRater Jul 12, 2021

Fortino Milian and Paul Corrales were very helpful. they walked my wife and i thru the whole process. I would highly recommend the dealership and the team!!

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DealerRater Jul 12, 2021

This dealershiip , so far is the best , Cristy Nuva was so accomodating and very well explained the financial aspect. , as well as gave a thorough description of the CAR i bought

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DealerRater Jul 11, 2021

Had a very satisfied experience at this dealer and it is all thanks to our sales person who helped us, Joel Ortega. He was very kind and patient with us and answered all our questions. He put in the work to help make this possible and is a very funny guy at the same time.

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DealerRater Jul 10, 2021

Online scheduling didn’t work so called in and got next day appointment. Decided to walk in also around 3 pm since were doing errands in the area and had a ride home. Were willing to leave the car overnight for next day service but were accommodated for same day service (A1 and 7) and got the car back by 4:30 pm, much faster than expected. Reasonable price. Purchased here in 2016 and all services have been done here.

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DealerRater Jul 10, 2021

The Service department is always actively trying to be helpful. The two men that helped me were great. They are very accommodating and work with your schedule.

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DealerRater Jul 10, 2021

The best dealership! The staff is diverse, friendly and honest. We have worked with Jerry, Levelle and Kari and they were all pros. Customer service with expertise.

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DealerRater Jul 10, 2021

Went in to get my first oil change for the first time at a dealer and Christopher made the process really easy for me and kept me informed on the condition of my car.

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DealerRater Jul 10, 2021

Buying our new Santa Fe was pleasant from the beginning. The knowledge and the friendly service helped us much. . Mike DeLeon helped us and was patient with us. He knows his cars.

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DealerRater Jul 10, 2021

Very friendly and knowledgeable, was very helpful in assisting me with getting a new vehicle. Very fast and easy process, did not try to push any extra sales. Very straightforward and honest. I am very happy i went to Susanna to get my new car.

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DealerRater Jul 10, 2021

This was my first time buying a car, and I was extremely lucky to have Christy help me out. I had a set color and model in mind and was disappointed when the dealership did not have it in stock that day. However, a model in that color came first thing the next morning, and Christy got into contact with me as soon as she saw it was available. She was very upfront, straight to the point, and was ready to answer all and any of my questions (no matter how silly) about the vehicle and the process of buying ...

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DealerRater Jul 9, 2021

The car buying experience was great thanks to Christy. Great car and great service makes for an exceptional experience. Would recommend Christy to anyone looking to buy a honda. Just reach out to her and she will for sure help you out.

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DealerRater Jul 9, 2021

Susanna was very professional and upfront with cost and fees. We asked for a particular vehicle she found it and we had it by the end of the day. No hassle, no fuss! Excellent service!

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DealerRater Jul 8, 2021

Sam T. expedited the service for me which is much appreciated. Plastic cover and paper mat were left in the car, I wish they would have removed them before they turnover the car back to me.

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DealerRater Jul 8, 2021

This is my 3rd vehicle from this dealership and this was the best experience. Jacoby Hilliard was excellent to work with. He got me exactly what I wanted. I was glad to have him as my salesperson.

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DealerRater Jul 8, 2021

My experience at Norm Reeves was excellent stress free Gary and the team was excellent Beautiful Store nice and clean Excellent the service team finished before the set time

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DealerRater Jul 6, 2021

Our family needed our CR-V looked over in advance for a road trip. Valentin made the process fast and smooth. The work was completed on time with no issues. This is our first trip with the Honda, so looking forward to it!

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DealerRater Jul 6, 2021

Every time I have had service to my vehicles, the staff is always helpful & courteous. The staff is professional & knowledgeable. I recommend them to everyone.

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DealerRater Jul 6, 2021

Hossain Ahamed Was excellent!!!! Bought 3 cars within a year. Thanks

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DealerRater Jul 6, 2021

There are two nice people I met in this Volkswagen store, I must write a review to support their honesty. 1. The sales person name Robert Yang is very patient and good attitude serving me, no wonder he won the best sales person in this Volkswagen dealership. He help me to fight the best price from the management and make I buy the car without thinking. I had been shop around for sometime, his price make me cant resist to buy. Robert Yang is the one to see. 2. The second person I met his name is Dennie Mun. He is the ...

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DealerRater Jul 6, 2021

Alfredo was professional, very kind and straight to the point. He knew exactly what we needed and gave us some pointers to help with decision making. We will definitely refer him and use his service in the future. The process was fast and easy. I would also like to say Ish in finance was super upbeat and had a great energy with a good level of professionalism.

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DealerRater Jul 6, 2021

The dealership had a great selection and easy to look around.

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DealerRater Jul 5, 2021

We worked with Ted and Jonathan who were both very helpful, polite and thorough. We had a great experience at Norm Reeves Honda in Huntington Beach.

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DealerRater Jul 4, 2021

Very nice facility. The staff was very friendly and helpful

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DealerRater Jul 4, 2021

Very helpful and very professional. Totally satisfied with the service!

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DealerRater Jul 3, 2021

Mr. Bayas' is the Best. When I was approached by Mr Bayas i told him I wanted the 2022 civic sedan in sonic gray, the car was not available in that color. I left my phone number and asked him to please contact me when the car was available, the very next day I received a call from Jojo letting me know they received 1 in the color I was looking for and that sealed our deal. Jojo made sure I was happy with price and vehicle. Thank you Jojo for making this purchase a great experience.

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DealerRater Jul 3, 2021

Very helpful and efficient work team! Especially Ms Christy Nuval!

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DealerRater Jul 2, 2021

Service writer Christopher Silva responded quickly to my message. Ordered my tires and scheduled my appt. I waited for my service and Christopher kept me informed and I got to keep my quoted price from March 26, 2021. Excellent service.

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DealerRater Jul 2, 2021

I highly recommend Christina Nuval. The process of buying a car with her was the most simple and fastest we’ve ever had! Never have I ever met a salesman like Christina!

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DealerRater Jul 1, 2021

I highly recommend MagNa and will definitely purchase from him again! If you are interested in leasing or purchasing a car Magna is the best person you could trust.

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DealerRater Jun 30, 2021

Michael’s product knowledge is what led me to purchase my Honda Civic 2022, along with his enthusiasm! I would definitely recommend him to anyone who considers visiting.

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DealerRater Jun 30, 2021

José Magaña has helped me purchase 2 cars already. He is the best if anyone needs advise on what car to purchase go to him !

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DealerRater Jun 30, 2021

Great service personal timely service as promised.. and quality work.

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Google Jun 30, 2021

The ads aren’t lying…these are the helpful Honda guys. From the moment I walked in with my husband to “just look” to the time we drove off and including the time we had our first service experience all the folks have been extremely helpful, courteous and professional. Buying a car is tough - it takes time, patience and more time - but we are so satisfied with the car and the service we’d go back and do it all over again.

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DealerRater Jun 30, 2021

The service we received was provided in a timely manner. We had a 9:00 a.m. appointment & our CRV was checked in right on time. Trinity was professional In handling our service as she is knowledgeable and clear in answering my questions. She was also helpful in making suggestions for future service. Her pleasant demeanor makes our service visits comfortable. Thank you Trinity!

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DealerRater Jun 30, 2021

Mazen navigated my family and me with the Honda vehicles to see which is the right fit for us. His assistance was greatly appreciated. I would refer him to people I know when purchasing a vehicle.

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DealerRater Jun 29, 2021

David and Aj were the best people I have ever worked with in my life. Never have I met a salesman like David so knowledgeable and courteous towards us. He led me to the perfect vehicle, not once pushed us towards purchasing today, but his charismatic nature is what led to us purchasing a vehicle. Aj was so nice to work with as well, a very kind man, and even taught us a little history of Sri Lanka! Murat was amazing as well, very kind and easy to understand. Finally David was a huge help when showing us the vehicle. ...

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DealerRater Jun 29, 2021

super helpful at getting me into the car that fit me and my families accommodations. the process was quick and hassle free; putting me in a car within a couple hours. I will definitely come do business with her again.

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DealerRater Jun 29, 2021

The entire staff was extremely friendly and helpful. They were able to take the stress out of the very stressful activity of car shopping and never made us feel pressured about walking away with a car.

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DealerRater Jun 28, 2021

It was our first time at Norm Reeves and we were very lucky to have Susanna Yim help us. She was very knowledgeable about the vehicle and made the experience very hassle free. Would definitely recommend to all my family and friends!

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DealerRater Jun 28, 2021

Susanna is very knowledgeable and was the most professional sales associate I had the pleasure to make a deal with. After a long search, she had all the answers and whatever she didn't know she found the answer. Highly recommended.

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DealerRater Jun 28, 2021

Love the upfront no hidden cost. Susanna was great. She is knowledgeable about all Honda vehicles. She stayed with me throughout the process. Everything was smooth and fast.

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DealerRater Jun 27, 2021

Joshua was very professional and friendly. Joshua is very knowledgeable and understood the smallest details of the maintenance we needed.

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DealerRater Jun 26, 2021

Cristy is very nice and helpful with us. We got 2021 passport with a very good deal and gave us some good advice. Will refer her to friends and family

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DealerRater Jun 26, 2021

I recently had my Q50 serviced at Cerritos Infiniti, and as ususal my service consultant Edwin Rivas was amazing! The entire staff is great but I always reach out to Edwin because of his attentiveness, professionalism, honesty and overall pleasant attitude. No matter how busy he is, he always takes the time to listen to all my concerns regarding the vehicles maintenance and makes sure to address them. I will definitely continue to go to Edwin for all future maintenance. For those of you who have not had the pleasure of working with Edwin, I highly recommend you do - ...

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DealerRater Jun 26, 2021

Top notch experience!!!! Very fair, efficient , friendly! 1000% get your vehicle here!

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DealerRater Jun 26, 2021

Stan is amazing! He represents the good vibe and energy of the entire staff!

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DealerRater Jun 25, 2021

I can always depend on this dealership for courteous and great service.

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DealerRater Jun 25, 2021

Amazing dealership! It was quick and straight to the point! One of the helpers, Ty, had amazing customer service and helped guide me to getting my first car!

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DealerRater Jun 24, 2021

I am a First-time buyer and it was a great experience. Everyone was super friendly and helpful especially Amran and Kari! Arman was very helpful and informative in helping me close a deal and Kari was super nice and helpful as well at the finance department leaving me very happy about my purchase!

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DealerRater Jun 24, 2021

Luis Rojo at Norm Reeves Honda was helpful and knowledgeable in the differences between the different models of the Honda Accord, which made it easier for my purchase. His politeness and professionalism made the process of purchasing quick and painless, thank you once again.

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DealerRater Jun 24, 2021

Dealer was very quick to take care of my 2012 Genesis, staff was courteous and prompt

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DealerRater Jun 24, 2021

Terimakasih banyak Susanna you good sale person , sangat baik dan ramah sekali terhadap kami. Itulah sebabnya saya membeli mobil Honda HR-V. Terima kasih banyak.

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DealerRater Jun 24, 2021

Susanna was very knowledgeable, nice and very strong person. We are very comfortable with her. So glad to meet her.

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DealerRater Jun 23, 2021

First time and great experience. Special thanks to Same for being honest and his efforts and his amazing communication skills

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DealerRater Jun 23, 2021

My buying experience was low-pressure and extremely fast compared to my other experiences. They gave me a great deal too!

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DealerRater Jun 23, 2021

Mo was very helpful and you can tell he really wanted to help us out!! Kary was also so wonderful! she explained everything straighforward and helped us leave very satisfied with our new purchase! definitely will be going back here for an upgrade.

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DealerRater Jul 30, 2021

I am truly so glad that I bought my car from Norm Reeves Honda Cerritos! When I first met with Devon, I felt comfortable speaking with him and trusted his insight. He was not pushy whatsoever and I had absolute trust in him. He was very upfront and honest about the availability of cars and what he could offer me. Even though the car I wanted was high in demand and hard to get, he went above and beyond to ensure I got the car I wanted. Without Devon, I wouldn't have my car today. I am truly grateful ...

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DealerRater Jul 30, 2021

I recently bought a 2021 Honda CR-V at Norm Reeves. My salesperson was Marcelo Alcalde, and I am very pleased with my experience overall. I had narrowed my choices down to 3 Honda models, and Marcelo graciously showed me each one. Once I had eliminated one of my choices, we went on test drives with the other two. It was such a relief to feel no pressure from Marcelo whatsoever, which was one of my concerns as a lone female. He was 100% respectful, professional, and made no assumptions about my ability to make my own decisions. Indeed, I already mostly knew what ...

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DealerRater Jul 30, 2021

Excellent customer service from sales man Ulises Cota & Brett from finance extremely helpful and answered all my questions, Thank you once again for your wonderful customer service best dealer !!!

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DealerRater Jul 30, 2021

Michael Tran made buying cars a pleasant experience. Very knowledgable and gives the best advice to his customers. Would definitely return for future cars at Norm Reeves

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DealerRater Jul 28, 2021

Luis Rojo is the best! He worked hard to get the deal I wanted and I was able to walk with a car! I HIGHLY recommend coming to see Luis Rojo, he was patient, knowledgeable, friendly, and honest. I really appreciated the help he provided me and for staying so late. Please ask for Luis Rojo when looking for a car.

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DealerRater Jul 28, 2021

Neal Abolsedgh was great! Not pushy or aggressive like some sales people can be. Very friendly from the get go and was very knowledgeable on the car I was looking to purchase. If you are looking to purchase a new vehicle I strongly recommend going to the Honda Superstore in Cerritos and asking for Neal!

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DealerRater Jul 27, 2021

I had a wonderful experience purchasing a new vehicle. The process was stress free and pleasant. Jalil was very thorough, knowledgeable and not pushy at all. He was able to find me a car that suited my needs. Not only that he was able to give me the best price in town. I would definitely recommend Norm Reeves Hyundai to anyone.

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DealerRater Jul 27, 2021

I have very nice experience to buy a car here and over all to have Susanna helping to get my better choices, very professional and knowledgeable of her work.

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DealerRater Jul 27, 2021

This past Saturday I leased my 3rd car from Darrell pork !I was beyond ecstatic that he was still a member of sales dept since my first lease ! He’s friendly professional and knowledgeable! My wife and I will continue to be costumers

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DealerRater Jul 26, 2021

The staff was very helpful and professional. At no fault to the staff, inventory was very limited. I would recommend norm reeves honda West Covina to my friends

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DealerRater Jul 26, 2021

Very nice professional, made me feel comfortable, from the moment I walked in and left the dealer. This experience will want me to be a repeat customer

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DealerRater Jul 25, 2021

From the time Susanna Yim answered my call I knew I had found the right dealership! She was efficacious from start to finish! Excellent service!

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DealerRater Jul 25, 2021

I recommended my cousin Albert Molina to Norm Reeves Honda and to ask for Jose Magana, he is the best! He made his first car buying experience easy and the process really smooth. He goes above and beyond for his customers and tries to help as much as possible.  Great experience, Jose was very good and the sale took place very quick.  I highly recommend anyone to go see Jose Magana. Thanks again for the great help!

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DealerRater Jul 24, 2021

I had a really great experience here - everyone was super friendly and transparent about everything. When I wasn’t happy with the added packages they were willing to negotiate down and provide oil changes/maintenance for the duration of my lease. Hossain helped me in finding the car and price that worked for me and made sure I felt comfortable the entire time. I’ve dealt with some questionable people at other dealerships and have to say this one really provided the best service.

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DealerRater Jul 24, 2021

Exceeded my expectations. I was interested in a White 2022 Honda Civic Touring with black interior. With none in stock, Susanna Yim assured me she would notify me when they would be receiving one in stock. Not only did she notify me when one was in transit to the dealer, but she was constantly giving me updates via email and text, reassuring me she hadn’t forgotten about the vehicle. At the dealer Susanna immediately gave me the best deal available which was extremely important to me for the simple fact I didn’t have to be there for hours going ...

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DealerRater Jul 24, 2021

Shahnaz is very helpful and patient with us. We are very fortunate that day. She deserves higher stars. Thank you Shahnaz for making this transaction smooth.

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DealerRater Jul 24, 2021

Susanna Yim went above and beyond for me. This was the best car buying experience I have ever had…and I’ve had a lot. She is the example of what a great Sales Person should be. I will continue to tell people about my experience at Norm Reeves for years to come! Thank you Susanna! - Justine

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DealerRater Jul 23, 2021

Ty Trieu did an outstanding job handling our sale. This was the fifth Honda I have purchased in the last 20 years and this was the easiest and most pleasant of all the sales. Ty understood what we wanted and how we wanted it handled. He did what he said he was going to do, and we did our part. We bought the car. We highly recommend Ty and Norm Reeves Honda Superstore Cerritos to anyone looking for a new car.

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DealerRater Jul 21, 2021

Started by checking out cars in the lot, which was stress free and we weren't bothered at all. We were immediately entertained by Khalid, and were impressed by the amount of detail in which he explains each vehicle. After a couple of the smoothest test drives we've experienced, we decided to make a deal. The inside of the dealership was very clean and spacious, and you can discuss with the salesperson in a separate, private room. In the end, we got a great deal compared to other dealerships. Overall, a tremendously satisfying buying experience.

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DealerRater Jul 20, 2021

Jeremy hands down was the best salesmen I’ve came across in a while. The way he navigated the conversation and sold me on the value that I was getting was textbook from a sales perspective. He let me speak and let the conversation flow naturally. He is definitely leagues above his peers. From a tech perspective, he could kill it in a sales role as an account executive or account manager with the confidence and poise he possesses

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DealerRater Jul 20, 2021

Mason and Frank were some of the best Honda associates I have ever gotten to work with they made me feel super comfortable and we’re helping me in every aspect of the way this is the definition of customer service and they definitely went the extra mile I would definitely recommend anybody to come here and to speak to Mason and Frank.

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DealerRater Jul 20, 2021

I came in Thursday because I was due for an oil change but my passenger side mirror had been hit and needed it checked. I wasn't sure if all parts were still there. My service adviser was Robert Farr and he was great. He came back and all parts were there and service just reconnected everything. Was concerned I would need an entire new mirror and would cost a lot. I had been to a dealer years ago that would have up sold just to make more money. Norm Reeves Toyota never does that. I also went to parts ...

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DealerRater Jul 20, 2021

I have always worked with Trinity Guzman for last seven years. She is professional, knowledgeable and helpful. I am very lucky to find her to help me. Thank you Trinity for all the help!

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DealerRater Jul 20, 2021

This review is dedicated to Trinity Guzman! She was very helpful and patient when we spoke on the phone. She guided me through the details of my car AC warranty. Due to the 10 years extension on AC warranty, Trinny helped me to get the inspection fee covered. They found out my car ac condenser was leaking which the warranty covered for it, as well as the inspection fee. Because of Trinity, I did not have to pay a dime for my car service which I'm very thankful and lucky to find the right employee to help! Trinity is such ...

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DealerRater Jul 20, 2021

Jeremy Lazo assisted me and he was super friendly and very professional. He assisted me in purchasing my vehicle, he definitely gets 5 stars from me!

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DealerRater Jul 19, 2021

Brandon was very helpful and kind Everyone was nice work was fast and accurate thank you for the service hopefully won’t be back for a while

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DealerRater Jul 19, 2021

This is my first time getting a car of my own Ty really help a lot getting the car, customer service was great. Thanks a lot Ty

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DealerRater Jul 18, 2021

Thanks to Joel Ortega, George and Jake in finance who were patient, understanding and professional in helping me leave the dealer with a financed suv. Im a satisfied returning customer. Blessings

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DealerRater Jul 17, 2021

Great experience, the service was quick and thorough. I will definitely come here again if I ever need any kind of service for my car

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DealerRater Jul 17, 2021

Dealer is very helpful while also giving me exact wait times. Since I’ve bought the car there they have been extremely nice as far as giving me a complimentary oil change.

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DealerRater Jul 16, 2021

I never received a cl I had to show up and I got a few calls from Honda dealership in W.Covina no message was ever placed and I was not very happy about that because no one ever knew the person that the 7D verified on my cell

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DealerRater Jul 16, 2021

Paul was a great help he kept me up to date with my Vehicle. Very happy with my service. Good customer service. Also a very nice guy good work

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DealerRater Jul 16, 2021

Hossain Ahamed was a huge help. I’ve leased two Honda’s from Norm Reeves Honda. Stress free. Didn’t skip a step. Fair prices and excellent customer service.

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DealerRater Jul 16, 2021

Fantastic dealership!! Always very helpful especially my service advisor, Brandon Hanson!! He’s very knowledgeable and tells me what service needs to be performed on my vehicle. Waiting area is very clean and comfortable.

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DealerRater Jul 15, 2021

Hossain Ahamed was my leasing consultant who helped me purchase my first lease! He was very kind, patient, went above and beyond for us! Thank you for your service!

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DealerRater Jul 15, 2021

Had a great car buying experience. Everyone was very friendly and attentive, specifically Joel Ortega. He was very honest, diligent and just great to work with!

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DealerRater Jul 15, 2021

Went in looking for the new 2022 and I got what I wanted! Thank you for the best service! You got a Honda supporter for life!

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DealerRater Jul 14, 2021

The best car buying experience I ever had in past 50 years. Brandon was professional, and no gimmicks. He delivered what he promised! I highly recommend this dealer ship for an exceptional car buying experiance

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Google Jul 14, 2021

John Le Helped me out on getting my car serviced. He went above and beyond with all my questions and needs. I was 100% satisfied. Thank you John Le! I also had a new guy from Honda drive me to work! Shuttles weren’t around so he drove me in a Honda. I wish I knew his name. He said it was first day he was excellent and friendly.

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Google Jul 14, 2021

I recently sold a leased VW Jetta to Norm Reeves Honda Huntington Beach. I had issue when VW Credit played the game regarding the lease payoff amount for Customer and VW dealer is much different (less) than if i sell the car to any 3rd party on Non VW dealers. I never heard of this game before despite i have leased many cars before including VW. Luckily, Kevin Olive, Norm Reeves Honda Used Car Manager, stepped in an went out of his way to resolve the issue for me. It’s a lengthy process but Kevin thoroughly followed up to ...

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DealerRater Jul 14, 2021

I recently sold a leased VW Jetta to Norm Reeves Honda Huntington Beach. I had issue when VW Credit played the game regarding the lease payoff amount for Customer and VW dealer is much different (less) than if i sell the car to any 3rd party on Non VW dealers. I never heard of this game before despite i have leased many cars before including VW. Luckily, Kevin Olive, Norm Reeves Honda Used Car Manager, stepped in an went out of his way to resolve the issue for me. It’s a lengthy process but Kevin thoroughly followed up to ...

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DealerRater Jul 14, 2021

Ask for Chandrika , he is the best. Chandika and AJ were awesome. got a great deal . I highly recommend this dealership. The process was stress free and pleasant.

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DealerRater Jul 13, 2021

Very professional team, wanted to know if I had any concerns regarding car,service,sales team. Explained the great reason for the relocation of this dealership, providing more options for the customers experience with Genesis now together with Hyundai

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