Yassine & Manny were awesome! They helped out and set me up with a new ride! Thanks a bunch!

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an ... Read More

Full review text opened.

Google - Nov 6, 2026

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an additional $500 off. At first they agreed, but then they only gave me one key. I was completely dissatisfied and walked away."

Ridiculous They tried to sneak in an add on and now they want they're car back because I wouldn't comply with they're lies that it was the only way to get approved and said no more than 3000 more would change it.

If you are considering purchasing a VW, you have to go to Norm Reeves and ask for April Dean ! She was amazing. She explained everything, was honest and doing her very best to get me exactly what I wanted. She went above and beyond with her kind thoughts and generosity of her time on Halloween night. She knew that I did not like to drive at night and gave me the extra boost of confidence to get me home.

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but ... Read More

Full review text opened.

DealerRater - Nov 6, 2026

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but she did, and she handled everything with incredible patience and grace. While sitting in her office, I noticed numerous awards and recognitions for her sales accomplishments. After getting to know Christy, I completely understand her success. She’s not just good at selling cars; she’s genuinely good with people. Despite the challenges surrounding my purchase, Christy turned a frustrating experience into a memorable one. I drove away in a beautiful Genesis, but what stood out most was the kindness and character of the person who made it possible. Christy, thank you for going above and beyond, for your genuine kindness, and for giving up your day off to help me. You saved this deal, and I won’t forget it. Norm Reeves is fortunate to have you. Five stars for Christy!

Read at DealerRater

it was a chinese person i think...he was so nice though he was very nice and explained everything to me. Aswell as he was very patient as it's my first car.

Read at DealerRater

I received the best customer service experience yet for my first time servicing the new car from Norm Reeves. Robert was great, very professional and helpful. I appreciate his service.

Service was a recall repair. Service was expertly done and on the promised time. Edward O. Was service advisor and was expert at his work and provided excellent customer service. I will return.

Great service always. Jonathan is always very helpful!

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called ... Read More

Full review text opened.

Google - Nov 5, 2026

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called out: a faulty crankshaft sensor. The repair is just swapping out one small sensor, a job that typically takes a skilled mechanic < 30 minutes, yet they quoted me almost $1,000! When I asked for an itemized receipt to explain the inflated total ($989.90), no itemized breakdown was ever provided, nor would they adjust the price down to anything reasonable. If a repair is not covered under Hyundai's factory warranty, you are left completely out to dry with their extreme out-of-pocket price padding. ​I reluctantly paid their $220 diagnostic fee just so I could get my keys back and take my car to a shop with fair pricing. I even heard another customer at the counter in disbelief after being quoted over $1,000 just to replace a taillight. Horrible experience. ​Doing it over again, I would save myself the headache and take my vehicle and money somewhere else.

Yassine & Manny were awesome! They helped out and set me up with a new ride! Thanks a bunch!

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an ... Read More

Full review text opened.

Google - Nov 6, 2026

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an additional $500 off. At first they agreed, but then they only gave me one key. I was completely dissatisfied and walked away."

Ridiculous They tried to sneak in an add on and now they want they're car back because I wouldn't comply with they're lies that it was the only way to get approved and said no more than 3000 more would change it.

If you are considering purchasing a VW, you have to go to Norm Reeves and ask for April Dean ! She was amazing. She explained everything, was honest and doing her very best to get me exactly what I wanted. She went above and beyond with her kind thoughts and generosity of her time on Halloween night. She knew that I did not like to drive at night and gave me the extra boost of confidence to get me home.

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but ... Read More

Full review text opened.

DealerRater - Nov 6, 2026

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but she did, and she handled everything with incredible patience and grace. While sitting in her office, I noticed numerous awards and recognitions for her sales accomplishments. After getting to know Christy, I completely understand her success. She’s not just good at selling cars; she’s genuinely good with people. Despite the challenges surrounding my purchase, Christy turned a frustrating experience into a memorable one. I drove away in a beautiful Genesis, but what stood out most was the kindness and character of the person who made it possible. Christy, thank you for going above and beyond, for your genuine kindness, and for giving up your day off to help me. You saved this deal, and I won’t forget it. Norm Reeves is fortunate to have you. Five stars for Christy!

Read at DealerRater

it was a chinese person i think...he was so nice though he was very nice and explained everything to me. Aswell as he was very patient as it's my first car.

Read at DealerRater

I received the best customer service experience yet for my first time servicing the new car from Norm Reeves. Robert was great, very professional and helpful. I appreciate his service.

Service was a recall repair. Service was expertly done and on the promised time. Edward O. Was service advisor and was expert at his work and provided excellent customer service. I will return.

Great service always. Jonathan is always very helpful!

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called ... Read More

Full review text opened.

Google - Nov 5, 2026

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called out: a faulty crankshaft sensor. The repair is just swapping out one small sensor, a job that typically takes a skilled mechanic < 30 minutes, yet they quoted me almost $1,000! When I asked for an itemized receipt to explain the inflated total ($989.90), no itemized breakdown was ever provided, nor would they adjust the price down to anything reasonable. If a repair is not covered under Hyundai's factory warranty, you are left completely out to dry with their extreme out-of-pocket price padding. ​I reluctantly paid their $220 diagnostic fee just so I could get my keys back and take my car to a shop with fair pricing. I even heard another customer at the counter in disbelief after being quoted over $1,000 just to replace a taillight. Horrible experience. ​Doing it over again, I would save myself the headache and take my vehicle and money somewhere else.

Yassine & Manny were awesome! They helped out and set me up with a new ride! Thanks a bunch!

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an ... Read More

Full review text opened.

Google - Nov 6, 2026

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an additional $500 off. At first they agreed, but then they only gave me one key. I was completely dissatisfied and walked away."

Ridiculous They tried to sneak in an add on and now they want they're car back because I wouldn't comply with they're lies that it was the only way to get approved and said no more than 3000 more would change it.

If you are considering purchasing a VW, you have to go to Norm Reeves and ask for April Dean ! She was amazing. She explained everything, was honest and doing her very best to get me exactly what I wanted. She went above and beyond with her kind thoughts and generosity of her time on Halloween night. She knew that I did not like to drive at night and gave me the extra boost of confidence to get me home.

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but ... Read More

Full review text opened.

DealerRater - Nov 6, 2026

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but she did, and she handled everything with incredible patience and grace. While sitting in her office, I noticed numerous awards and recognitions for her sales accomplishments. After getting to know Christy, I completely understand her success. She’s not just good at selling cars; she’s genuinely good with people. Despite the challenges surrounding my purchase, Christy turned a frustrating experience into a memorable one. I drove away in a beautiful Genesis, but what stood out most was the kindness and character of the person who made it possible. Christy, thank you for going above and beyond, for your genuine kindness, and for giving up your day off to help me. You saved this deal, and I won’t forget it. Norm Reeves is fortunate to have you. Five stars for Christy!

Read at DealerRater

it was a chinese person i think...he was so nice though he was very nice and explained everything to me. Aswell as he was very patient as it's my first car.

Read at DealerRater

I received the best customer service experience yet for my first time servicing the new car from Norm Reeves. Robert was great, very professional and helpful. I appreciate his service.

Service was a recall repair. Service was expertly done and on the promised time. Edward O. Was service advisor and was expert at his work and provided excellent customer service. I will return.

Great service always. Jonathan is always very helpful!

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called ... Read More

Full review text opened.

Google - Nov 5, 2026

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called out: a faulty crankshaft sensor. The repair is just swapping out one small sensor, a job that typically takes a skilled mechanic < 30 minutes, yet they quoted me almost $1,000! When I asked for an itemized receipt to explain the inflated total ($989.90), no itemized breakdown was ever provided, nor would they adjust the price down to anything reasonable. If a repair is not covered under Hyundai's factory warranty, you are left completely out to dry with their extreme out-of-pocket price padding. ​I reluctantly paid their $220 diagnostic fee just so I could get my keys back and take my car to a shop with fair pricing. I even heard another customer at the counter in disbelief after being quoted over $1,000 just to replace a taillight. Horrible experience. ​Doing it over again, I would save myself the headache and take my vehicle and money somewhere else.

Yassine & Manny were awesome! They helped out and set me up with a new ride! Thanks a bunch!

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an ... Read More

Full review text opened.

Google - Nov 6, 2026

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an additional $500 off. At first they agreed, but then they only gave me one key. I was completely dissatisfied and walked away."

Ridiculous They tried to sneak in an add on and now they want they're car back because I wouldn't comply with they're lies that it was the only way to get approved and said no more than 3000 more would change it.

If you are considering purchasing a VW, you have to go to Norm Reeves and ask for April Dean ! She was amazing. She explained everything, was honest and doing her very best to get me exactly what I wanted. She went above and beyond with her kind thoughts and generosity of her time on Halloween night. She knew that I did not like to drive at night and gave me the extra boost of confidence to get me home.

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but ... Read More

Full review text opened.

DealerRater - Nov 6, 2026

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but she did, and she handled everything with incredible patience and grace. While sitting in her office, I noticed numerous awards and recognitions for her sales accomplishments. After getting to know Christy, I completely understand her success. She’s not just good at selling cars; she’s genuinely good with people. Despite the challenges surrounding my purchase, Christy turned a frustrating experience into a memorable one. I drove away in a beautiful Genesis, but what stood out most was the kindness and character of the person who made it possible. Christy, thank you for going above and beyond, for your genuine kindness, and for giving up your day off to help me. You saved this deal, and I won’t forget it. Norm Reeves is fortunate to have you. Five stars for Christy!

Read at DealerRater

it was a chinese person i think...he was so nice though he was very nice and explained everything to me. Aswell as he was very patient as it's my first car.

Read at DealerRater

I received the best customer service experience yet for my first time servicing the new car from Norm Reeves. Robert was great, very professional and helpful. I appreciate his service.

Service was a recall repair. Service was expertly done and on the promised time. Edward O. Was service advisor and was expert at his work and provided excellent customer service. I will return.

Great service always. Jonathan is always very helpful!

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called ... Read More

Full review text opened.

Google - Nov 5, 2026

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called out: a faulty crankshaft sensor. The repair is just swapping out one small sensor, a job that typically takes a skilled mechanic < 30 minutes, yet they quoted me almost $1,000! When I asked for an itemized receipt to explain the inflated total ($989.90), no itemized breakdown was ever provided, nor would they adjust the price down to anything reasonable. If a repair is not covered under Hyundai's factory warranty, you are left completely out to dry with their extreme out-of-pocket price padding. ​I reluctantly paid their $220 diagnostic fee just so I could get my keys back and take my car to a shop with fair pricing. I even heard another customer at the counter in disbelief after being quoted over $1,000 just to replace a taillight. Horrible experience. ​Doing it over again, I would save myself the headache and take my vehicle and money somewhere else.

Yassine & Manny were awesome! They helped out and set me up with a new ride! Thanks a bunch!

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an ... Read More

Full review text opened.

Google - Nov 6, 2026

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an additional $500 off. At first they agreed, but then they only gave me one key. I was completely dissatisfied and walked away."

Ridiculous They tried to sneak in an add on and now they want they're car back because I wouldn't comply with they're lies that it was the only way to get approved and said no more than 3000 more would change it.

If you are considering purchasing a VW, you have to go to Norm Reeves and ask for April Dean ! She was amazing. She explained everything, was honest and doing her very best to get me exactly what I wanted. She went above and beyond with her kind thoughts and generosity of her time on Halloween night. She knew that I did not like to drive at night and gave me the extra boost of confidence to get me home.

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but ... Read More

Full review text opened.

DealerRater - Nov 6, 2026

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but she did, and she handled everything with incredible patience and grace. While sitting in her office, I noticed numerous awards and recognitions for her sales accomplishments. After getting to know Christy, I completely understand her success. She’s not just good at selling cars; she’s genuinely good with people. Despite the challenges surrounding my purchase, Christy turned a frustrating experience into a memorable one. I drove away in a beautiful Genesis, but what stood out most was the kindness and character of the person who made it possible. Christy, thank you for going above and beyond, for your genuine kindness, and for giving up your day off to help me. You saved this deal, and I won’t forget it. Norm Reeves is fortunate to have you. Five stars for Christy!

Read at DealerRater

it was a chinese person i think...he was so nice though he was very nice and explained everything to me. Aswell as he was very patient as it's my first car.

Read at DealerRater

I received the best customer service experience yet for my first time servicing the new car from Norm Reeves. Robert was great, very professional and helpful. I appreciate his service.

Service was a recall repair. Service was expertly done and on the promised time. Edward O. Was service advisor and was expert at his work and provided excellent customer service. I will return.

Great service always. Jonathan is always very helpful!

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called ... Read More

Full review text opened.

Google - Nov 5, 2026

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called out: a faulty crankshaft sensor. The repair is just swapping out one small sensor, a job that typically takes a skilled mechanic < 30 minutes, yet they quoted me almost $1,000! When I asked for an itemized receipt to explain the inflated total ($989.90), no itemized breakdown was ever provided, nor would they adjust the price down to anything reasonable. If a repair is not covered under Hyundai's factory warranty, you are left completely out to dry with their extreme out-of-pocket price padding. ​I reluctantly paid their $220 diagnostic fee just so I could get my keys back and take my car to a shop with fair pricing. I even heard another customer at the counter in disbelief after being quoted over $1,000 just to replace a taillight. Horrible experience. ​Doing it over again, I would save myself the headache and take my vehicle and money somewhere else.

Yassine & Manny were awesome! They helped out and set me up with a new ride! Thanks a bunch!

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an ... Read More

Full review text opened.

Google - Nov 6, 2026

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an additional $500 off. At first they agreed, but then they only gave me one key. I was completely dissatisfied and walked away."

Ridiculous They tried to sneak in an add on and now they want they're car back because I wouldn't comply with they're lies that it was the only way to get approved and said no more than 3000 more would change it.

If you are considering purchasing a VW, you have to go to Norm Reeves and ask for April Dean ! She was amazing. She explained everything, was honest and doing her very best to get me exactly what I wanted. She went above and beyond with her kind thoughts and generosity of her time on Halloween night. She knew that I did not like to drive at night and gave me the extra boost of confidence to get me home.

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but ... Read More

Full review text opened.

DealerRater - Nov 6, 2026

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but she did, and she handled everything with incredible patience and grace. While sitting in her office, I noticed numerous awards and recognitions for her sales accomplishments. After getting to know Christy, I completely understand her success. She’s not just good at selling cars; she’s genuinely good with people. Despite the challenges surrounding my purchase, Christy turned a frustrating experience into a memorable one. I drove away in a beautiful Genesis, but what stood out most was the kindness and character of the person who made it possible. Christy, thank you for going above and beyond, for your genuine kindness, and for giving up your day off to help me. You saved this deal, and I won’t forget it. Norm Reeves is fortunate to have you. Five stars for Christy!

Read at DealerRater

it was a chinese person i think...he was so nice though he was very nice and explained everything to me. Aswell as he was very patient as it's my first car.

Read at DealerRater

I received the best customer service experience yet for my first time servicing the new car from Norm Reeves. Robert was great, very professional and helpful. I appreciate his service.

Service was a recall repair. Service was expertly done and on the promised time. Edward O. Was service advisor and was expert at his work and provided excellent customer service. I will return.

Great service always. Jonathan is always very helpful!

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called ... Read More

Full review text opened.

Google - Nov 5, 2026

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called out: a faulty crankshaft sensor. The repair is just swapping out one small sensor, a job that typically takes a skilled mechanic < 30 minutes, yet they quoted me almost $1,000! When I asked for an itemized receipt to explain the inflated total ($989.90), no itemized breakdown was ever provided, nor would they adjust the price down to anything reasonable. If a repair is not covered under Hyundai's factory warranty, you are left completely out to dry with their extreme out-of-pocket price padding. ​I reluctantly paid their $220 diagnostic fee just so I could get my keys back and take my car to a shop with fair pricing. I even heard another customer at the counter in disbelief after being quoted over $1,000 just to replace a taillight. Horrible experience. ​Doing it over again, I would save myself the headache and take my vehicle and money somewhere else.

Yassine & Manny were awesome! They helped out and set me up with a new ride! Thanks a bunch!

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an ... Read More

Full review text opened.

Google - Nov 6, 2026

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an additional $500 off. At first they agreed, but then they only gave me one key. I was completely dissatisfied and walked away."

Ridiculous They tried to sneak in an add on and now they want they're car back because I wouldn't comply with they're lies that it was the only way to get approved and said no more than 3000 more would change it.

If you are considering purchasing a VW, you have to go to Norm Reeves and ask for April Dean ! She was amazing. She explained everything, was honest and doing her very best to get me exactly what I wanted. She went above and beyond with her kind thoughts and generosity of her time on Halloween night. She knew that I did not like to drive at night and gave me the extra boost of confidence to get me home.

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but ... Read More

Full review text opened.

DealerRater - Nov 6, 2026

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but she did, and she handled everything with incredible patience and grace. While sitting in her office, I noticed numerous awards and recognitions for her sales accomplishments. After getting to know Christy, I completely understand her success. She’s not just good at selling cars; she’s genuinely good with people. Despite the challenges surrounding my purchase, Christy turned a frustrating experience into a memorable one. I drove away in a beautiful Genesis, but what stood out most was the kindness and character of the person who made it possible. Christy, thank you for going above and beyond, for your genuine kindness, and for giving up your day off to help me. You saved this deal, and I won’t forget it. Norm Reeves is fortunate to have you. Five stars for Christy!

Read at DealerRater

it was a chinese person i think...he was so nice though he was very nice and explained everything to me. Aswell as he was very patient as it's my first car.

Read at DealerRater

I received the best customer service experience yet for my first time servicing the new car from Norm Reeves. Robert was great, very professional and helpful. I appreciate his service.

Service was a recall repair. Service was expertly done and on the promised time. Edward O. Was service advisor and was expert at his work and provided excellent customer service. I will return.

Great service always. Jonathan is always very helpful!

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called ... Read More

Full review text opened.

Google - Nov 5, 2026

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called out: a faulty crankshaft sensor. The repair is just swapping out one small sensor, a job that typically takes a skilled mechanic < 30 minutes, yet they quoted me almost $1,000! When I asked for an itemized receipt to explain the inflated total ($989.90), no itemized breakdown was ever provided, nor would they adjust the price down to anything reasonable. If a repair is not covered under Hyundai's factory warranty, you are left completely out to dry with their extreme out-of-pocket price padding. ​I reluctantly paid their $220 diagnostic fee just so I could get my keys back and take my car to a shop with fair pricing. I even heard another customer at the counter in disbelief after being quoted over $1,000 just to replace a taillight. Horrible experience. ​Doing it over again, I would save myself the headache and take my vehicle and money somewhere else.

Yassine & Manny were awesome! They helped out and set me up with a new ride! Thanks a bunch!

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an ... Read More

Full review text opened.

Google - Nov 6, 2026

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an additional $500 off. At first they agreed, but then they only gave me one key. I was completely dissatisfied and walked away."

Ridiculous They tried to sneak in an add on and now they want they're car back because I wouldn't comply with they're lies that it was the only way to get approved and said no more than 3000 more would change it.

If you are considering purchasing a VW, you have to go to Norm Reeves and ask for April Dean ! She was amazing. She explained everything, was honest and doing her very best to get me exactly what I wanted. She went above and beyond with her kind thoughts and generosity of her time on Halloween night. She knew that I did not like to drive at night and gave me the extra boost of confidence to get me home.

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but ... Read More

Full review text opened.

DealerRater - Nov 6, 2026

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but she did, and she handled everything with incredible patience and grace. While sitting in her office, I noticed numerous awards and recognitions for her sales accomplishments. After getting to know Christy, I completely understand her success. She’s not just good at selling cars; she’s genuinely good with people. Despite the challenges surrounding my purchase, Christy turned a frustrating experience into a memorable one. I drove away in a beautiful Genesis, but what stood out most was the kindness and character of the person who made it possible. Christy, thank you for going above and beyond, for your genuine kindness, and for giving up your day off to help me. You saved this deal, and I won’t forget it. Norm Reeves is fortunate to have you. Five stars for Christy!

Read at DealerRater

it was a chinese person i think...he was so nice though he was very nice and explained everything to me. Aswell as he was very patient as it's my first car.

Read at DealerRater

I received the best customer service experience yet for my first time servicing the new car from Norm Reeves. Robert was great, very professional and helpful. I appreciate his service.

Service was a recall repair. Service was expertly done and on the promised time. Edward O. Was service advisor and was expert at his work and provided excellent customer service. I will return.

Great service always. Jonathan is always very helpful!

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called ... Read More

Full review text opened.

Google - Nov 5, 2026

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called out: a faulty crankshaft sensor. The repair is just swapping out one small sensor, a job that typically takes a skilled mechanic < 30 minutes, yet they quoted me almost $1,000! When I asked for an itemized receipt to explain the inflated total ($989.90), no itemized breakdown was ever provided, nor would they adjust the price down to anything reasonable. If a repair is not covered under Hyundai's factory warranty, you are left completely out to dry with their extreme out-of-pocket price padding. ​I reluctantly paid their $220 diagnostic fee just so I could get my keys back and take my car to a shop with fair pricing. I even heard another customer at the counter in disbelief after being quoted over $1,000 just to replace a taillight. Horrible experience. ​Doing it over again, I would save myself the headache and take my vehicle and money somewhere else.

Yassine & Manny were awesome! They helped out and set me up with a new ride! Thanks a bunch!

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an ... Read More

Full review text opened.

Google - Nov 6, 2026

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an additional $500 off. At first they agreed, but then they only gave me one key. I was completely dissatisfied and walked away."

Ridiculous They tried to sneak in an add on and now they want they're car back because I wouldn't comply with they're lies that it was the only way to get approved and said no more than 3000 more would change it.

If you are considering purchasing a VW, you have to go to Norm Reeves and ask for April Dean ! She was amazing. She explained everything, was honest and doing her very best to get me exactly what I wanted. She went above and beyond with her kind thoughts and generosity of her time on Halloween night. She knew that I did not like to drive at night and gave me the extra boost of confidence to get me home.

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but ... Read More

Full review text opened.

DealerRater - Nov 6, 2026

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but she did, and she handled everything with incredible patience and grace. While sitting in her office, I noticed numerous awards and recognitions for her sales accomplishments. After getting to know Christy, I completely understand her success. She’s not just good at selling cars; she’s genuinely good with people. Despite the challenges surrounding my purchase, Christy turned a frustrating experience into a memorable one. I drove away in a beautiful Genesis, but what stood out most was the kindness and character of the person who made it possible. Christy, thank you for going above and beyond, for your genuine kindness, and for giving up your day off to help me. You saved this deal, and I won’t forget it. Norm Reeves is fortunate to have you. Five stars for Christy!

Read at DealerRater

it was a chinese person i think...he was so nice though he was very nice and explained everything to me. Aswell as he was very patient as it's my first car.

Read at DealerRater

I received the best customer service experience yet for my first time servicing the new car from Norm Reeves. Robert was great, very professional and helpful. I appreciate his service.

Service was a recall repair. Service was expertly done and on the promised time. Edward O. Was service advisor and was expert at his work and provided excellent customer service. I will return.

Great service always. Jonathan is always very helpful!

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called ... Read More

Full review text opened.

Google - Nov 5, 2026

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called out: a faulty crankshaft sensor. The repair is just swapping out one small sensor, a job that typically takes a skilled mechanic < 30 minutes, yet they quoted me almost $1,000! When I asked for an itemized receipt to explain the inflated total ($989.90), no itemized breakdown was ever provided, nor would they adjust the price down to anything reasonable. If a repair is not covered under Hyundai's factory warranty, you are left completely out to dry with their extreme out-of-pocket price padding. ​I reluctantly paid their $220 diagnostic fee just so I could get my keys back and take my car to a shop with fair pricing. I even heard another customer at the counter in disbelief after being quoted over $1,000 just to replace a taillight. Horrible experience. ​Doing it over again, I would save myself the headache and take my vehicle and money somewhere else.

Yassine & Manny were awesome! They helped out and set me up with a new ride! Thanks a bunch!

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an ... Read More

Full review text opened.

Google - Nov 6, 2026

Very bad today."Today I came here to buy a red 2027 Honda Civic. However, after showing me the car and agreeing on the price, they told me that the 2026 Civic had a better deal. I agreed to that price, but then they said they didn't have it in red anymore. Next, they offered to swap it for a red Sport trim model for $30,000. After all the paperwork was signed, they informed me that this car already had 2,000 miles on it and offered a $500 discount. I refused and said I would take it only if they gave me an additional $500 off. At first they agreed, but then they only gave me one key. I was completely dissatisfied and walked away."

Ridiculous They tried to sneak in an add on and now they want they're car back because I wouldn't comply with they're lies that it was the only way to get approved and said no more than 3000 more would change it.

If you are considering purchasing a VW, you have to go to Norm Reeves and ask for April Dean ! She was amazing. She explained everything, was honest and doing her very best to get me exactly what I wanted. She went above and beyond with her kind thoughts and generosity of her time on Halloween night. She knew that I did not like to drive at night and gave me the extra boost of confidence to get me home.

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but ... Read More

Full review text opened.

DealerRater - Nov 6, 2026

★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but she did, and she handled everything with incredible patience and grace. While sitting in her office, I noticed numerous awards and recognitions for her sales accomplishments. After getting to know Christy, I completely understand her success. She’s not just good at selling cars; she’s genuinely good with people. Despite the challenges surrounding my purchase, Christy turned a frustrating experience into a memorable one. I drove away in a beautiful Genesis, but what stood out most was the kindness and character of the person who made it possible. Christy, thank you for going above and beyond, for your genuine kindness, and for giving up your day off to help me. You saved this deal, and I won’t forget it. Norm Reeves is fortunate to have you. Five stars for Christy!

Read at DealerRater

it was a chinese person i think...he was so nice though he was very nice and explained everything to me. Aswell as he was very patient as it's my first car.

Read at DealerRater

I received the best customer service experience yet for my first time servicing the new car from Norm Reeves. Robert was great, very professional and helpful. I appreciate his service.

Service was a recall repair. Service was expertly done and on the promised time. Edward O. Was service advisor and was expert at his work and provided excellent customer service. I will return.

Great service always. Jonathan is always very helpful!

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called ... Read More

Full review text opened.

Google - Nov 5, 2026

Terrible experience with this service department after Marlen (service advisor) quoted me almost $1,000 for a basic repair, which is nearly 3X the standard rate at other mechanics. ​Few weeks ago, I brought in my 2019 Hyundai Kona & suggested what the problem likely was (faulty crankshaft sensor). They dismissed my concern with a misdiagnosis after failing to pull a reliable code—forcing me to drive a malfunctioning vehicle for weeks. The engine cut off and stalled multiple times—super dangerous on the highway. ​When I brought it back in, it turned out to be the exact issue I had originally called out: a faulty crankshaft sensor. The repair is just swapping out one small sensor, a job that typically takes a skilled mechanic < 30 minutes, yet they quoted me almost $1,000! When I asked for an itemized receipt to explain the inflated total ($989.90), no itemized breakdown was ever provided, nor would they adjust the price down to anything reasonable. If a repair is not covered under Hyundai's factory warranty, you are left completely out to dry with their extreme out-of-pocket price padding. ​I reluctantly paid their $220 diagnostic fee just so I could get my keys back and take my car to a shop with fair pricing. I even heard another customer at the counter in disbelief after being quoted over $1,000 just to replace a taillight. Horrible experience. ​Doing it over again, I would save myself the headache and take my vehicle and money somewhere else.