Thanh helps me a lot, very accommodating Thanh helps me a lot and very accommodating. Aside from that the dealership is fast and reliable

Read at DealerRater

The dealer willing to fix water get in lid of the trunk first time. However, it still have the issue after rain. Technician could not diagnose it again. Communication is horrible, unable to contact anybody except very simple virtual assistance.

Always polite, helpful, and personable.

(Translated by Google) The seller gives you a price, but the finance department doesn't respect it and wants to give you a higher interest rate (APR). (Original) El bendor te da un precio y el área de finanzas no lo respeta y te quiere dar un intrres(APR) mas alto.

I’ve had Hondas for the last 7 years and have been going to norm reeves all my services. There has been a change in staff since my last oil change and I was pretty anxious going in to get my vehicle serviced because the normal staff who has helped me in the past are no longer in the department. Massive kudos to Anthony for personally helping me. His hospitality and customer service is exceptional and a 5 star is an understatement. Thank you for still making me feel at home and taking care of me and my vehicle.

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct ... Read More

Full review text opened.

Google - Oct 18, 2026

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct rotation pattern again and was assured that my request would be followed. I also confirmed afterward that the rotation had been completed. However, I had marked each tire beforehand, and not a single tire had changed position. The rotation simply wasn’t done. This is particularly concerning for an EV, where tire wear can be significant and regular rotations are important. I had already driven approximately 10,000 miles since my previous rotation, and the service center was recommending that I replace my tires due to wear. If tire wear is a concern, properly performing scheduled tire rotations should be a priority. I’ve also repeatedly requested that my tires be inflated according to the manufacturer’s door placard (36 PSI cold). The pressure readings have often been higher afterward, despite being told that the specified pressure was used. While this is a relatively minor issue, it adds to my frustration with the lack of attention to specific requests. What bothers me most isn’t just the mistakes. It’s being repeatedly assured that the requested work has been completed correctly, only to find otherwise. I expect a Hyundai-authorized service center to follow Hyundai’s own maintenance recommendations, perform the services it says it has performed, and communicate accurately with customers. Unfortunately, my repeated experiences here have left me with no confidence in their service. I won’t be returning.

The service department needs an over haul! Wayyyyy too slow waiting on service advisors to get back from lunch! Time is money and I wasted so much time there for an express oil change (no tire rotation) the service advisors are nice but the wait was killing me and wayyyy to slow!

Experience was great. Very knowledgeable advisor He was very polite and apologized for the long wait time.

Read at DealerRater

Thanh helps me a lot, very accommodating Thanh helps me a lot and very accommodating. Aside from that the dealership is fast and reliable

Read at DealerRater

The dealer willing to fix water get in lid of the trunk first time. However, it still have the issue after rain. Technician could not diagnose it again. Communication is horrible, unable to contact anybody except very simple virtual assistance.

Always polite, helpful, and personable.

(Translated by Google) The seller gives you a price, but the finance department doesn't respect it and wants to give you a higher interest rate (APR). (Original) El bendor te da un precio y el área de finanzas no lo respeta y te quiere dar un intrres(APR) mas alto.

I’ve had Hondas for the last 7 years and have been going to norm reeves all my services. There has been a change in staff since my last oil change and I was pretty anxious going in to get my vehicle serviced because the normal staff who has helped me in the past are no longer in the department. Massive kudos to Anthony for personally helping me. His hospitality and customer service is exceptional and a 5 star is an understatement. Thank you for still making me feel at home and taking care of me and my vehicle.

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct ... Read More

Full review text opened.

Google - Oct 18, 2026

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct rotation pattern again and was assured that my request would be followed. I also confirmed afterward that the rotation had been completed. However, I had marked each tire beforehand, and not a single tire had changed position. The rotation simply wasn’t done. This is particularly concerning for an EV, where tire wear can be significant and regular rotations are important. I had already driven approximately 10,000 miles since my previous rotation, and the service center was recommending that I replace my tires due to wear. If tire wear is a concern, properly performing scheduled tire rotations should be a priority. I’ve also repeatedly requested that my tires be inflated according to the manufacturer’s door placard (36 PSI cold). The pressure readings have often been higher afterward, despite being told that the specified pressure was used. While this is a relatively minor issue, it adds to my frustration with the lack of attention to specific requests. What bothers me most isn’t just the mistakes. It’s being repeatedly assured that the requested work has been completed correctly, only to find otherwise. I expect a Hyundai-authorized service center to follow Hyundai’s own maintenance recommendations, perform the services it says it has performed, and communicate accurately with customers. Unfortunately, my repeated experiences here have left me with no confidence in their service. I won’t be returning.

The service department needs an over haul! Wayyyyy too slow waiting on service advisors to get back from lunch! Time is money and I wasted so much time there for an express oil change (no tire rotation) the service advisors are nice but the wait was killing me and wayyyy to slow!

Experience was great. Very knowledgeable advisor He was very polite and apologized for the long wait time.

Read at DealerRater

Thanh helps me a lot, very accommodating Thanh helps me a lot and very accommodating. Aside from that the dealership is fast and reliable

Read at DealerRater

The dealer willing to fix water get in lid of the trunk first time. However, it still have the issue after rain. Technician could not diagnose it again. Communication is horrible, unable to contact anybody except very simple virtual assistance.

Always polite, helpful, and personable.

(Translated by Google) The seller gives you a price, but the finance department doesn't respect it and wants to give you a higher interest rate (APR). (Original) El bendor te da un precio y el área de finanzas no lo respeta y te quiere dar un intrres(APR) mas alto.

I’ve had Hondas for the last 7 years and have been going to norm reeves all my services. There has been a change in staff since my last oil change and I was pretty anxious going in to get my vehicle serviced because the normal staff who has helped me in the past are no longer in the department. Massive kudos to Anthony for personally helping me. His hospitality and customer service is exceptional and a 5 star is an understatement. Thank you for still making me feel at home and taking care of me and my vehicle.

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct ... Read More

Full review text opened.

Google - Oct 18, 2026

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct rotation pattern again and was assured that my request would be followed. I also confirmed afterward that the rotation had been completed. However, I had marked each tire beforehand, and not a single tire had changed position. The rotation simply wasn’t done. This is particularly concerning for an EV, where tire wear can be significant and regular rotations are important. I had already driven approximately 10,000 miles since my previous rotation, and the service center was recommending that I replace my tires due to wear. If tire wear is a concern, properly performing scheduled tire rotations should be a priority. I’ve also repeatedly requested that my tires be inflated according to the manufacturer’s door placard (36 PSI cold). The pressure readings have often been higher afterward, despite being told that the specified pressure was used. While this is a relatively minor issue, it adds to my frustration with the lack of attention to specific requests. What bothers me most isn’t just the mistakes. It’s being repeatedly assured that the requested work has been completed correctly, only to find otherwise. I expect a Hyundai-authorized service center to follow Hyundai’s own maintenance recommendations, perform the services it says it has performed, and communicate accurately with customers. Unfortunately, my repeated experiences here have left me with no confidence in their service. I won’t be returning.

The service department needs an over haul! Wayyyyy too slow waiting on service advisors to get back from lunch! Time is money and I wasted so much time there for an express oil change (no tire rotation) the service advisors are nice but the wait was killing me and wayyyy to slow!

Experience was great. Very knowledgeable advisor He was very polite and apologized for the long wait time.

Read at DealerRater

Thanh helps me a lot, very accommodating Thanh helps me a lot and very accommodating. Aside from that the dealership is fast and reliable

Read at DealerRater

The dealer willing to fix water get in lid of the trunk first time. However, it still have the issue after rain. Technician could not diagnose it again. Communication is horrible, unable to contact anybody except very simple virtual assistance.

Always polite, helpful, and personable.

(Translated by Google) The seller gives you a price, but the finance department doesn't respect it and wants to give you a higher interest rate (APR). (Original) El bendor te da un precio y el área de finanzas no lo respeta y te quiere dar un intrres(APR) mas alto.

I’ve had Hondas for the last 7 years and have been going to norm reeves all my services. There has been a change in staff since my last oil change and I was pretty anxious going in to get my vehicle serviced because the normal staff who has helped me in the past are no longer in the department. Massive kudos to Anthony for personally helping me. His hospitality and customer service is exceptional and a 5 star is an understatement. Thank you for still making me feel at home and taking care of me and my vehicle.

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct ... Read More

Full review text opened.

Google - Oct 18, 2026

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct rotation pattern again and was assured that my request would be followed. I also confirmed afterward that the rotation had been completed. However, I had marked each tire beforehand, and not a single tire had changed position. The rotation simply wasn’t done. This is particularly concerning for an EV, where tire wear can be significant and regular rotations are important. I had already driven approximately 10,000 miles since my previous rotation, and the service center was recommending that I replace my tires due to wear. If tire wear is a concern, properly performing scheduled tire rotations should be a priority. I’ve also repeatedly requested that my tires be inflated according to the manufacturer’s door placard (36 PSI cold). The pressure readings have often been higher afterward, despite being told that the specified pressure was used. While this is a relatively minor issue, it adds to my frustration with the lack of attention to specific requests. What bothers me most isn’t just the mistakes. It’s being repeatedly assured that the requested work has been completed correctly, only to find otherwise. I expect a Hyundai-authorized service center to follow Hyundai’s own maintenance recommendations, perform the services it says it has performed, and communicate accurately with customers. Unfortunately, my repeated experiences here have left me with no confidence in their service. I won’t be returning.

The service department needs an over haul! Wayyyyy too slow waiting on service advisors to get back from lunch! Time is money and I wasted so much time there for an express oil change (no tire rotation) the service advisors are nice but the wait was killing me and wayyyy to slow!

Experience was great. Very knowledgeable advisor He was very polite and apologized for the long wait time.

Read at DealerRater

Thanh helps me a lot, very accommodating Thanh helps me a lot and very accommodating. Aside from that the dealership is fast and reliable

Read at DealerRater

The dealer willing to fix water get in lid of the trunk first time. However, it still have the issue after rain. Technician could not diagnose it again. Communication is horrible, unable to contact anybody except very simple virtual assistance.

Always polite, helpful, and personable.

(Translated by Google) The seller gives you a price, but the finance department doesn't respect it and wants to give you a higher interest rate (APR). (Original) El bendor te da un precio y el área de finanzas no lo respeta y te quiere dar un intrres(APR) mas alto.

I’ve had Hondas for the last 7 years and have been going to norm reeves all my services. There has been a change in staff since my last oil change and I was pretty anxious going in to get my vehicle serviced because the normal staff who has helped me in the past are no longer in the department. Massive kudos to Anthony for personally helping me. His hospitality and customer service is exceptional and a 5 star is an understatement. Thank you for still making me feel at home and taking care of me and my vehicle.

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct ... Read More

Full review text opened.

Google - Oct 18, 2026

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct rotation pattern again and was assured that my request would be followed. I also confirmed afterward that the rotation had been completed. However, I had marked each tire beforehand, and not a single tire had changed position. The rotation simply wasn’t done. This is particularly concerning for an EV, where tire wear can be significant and regular rotations are important. I had already driven approximately 10,000 miles since my previous rotation, and the service center was recommending that I replace my tires due to wear. If tire wear is a concern, properly performing scheduled tire rotations should be a priority. I’ve also repeatedly requested that my tires be inflated according to the manufacturer’s door placard (36 PSI cold). The pressure readings have often been higher afterward, despite being told that the specified pressure was used. While this is a relatively minor issue, it adds to my frustration with the lack of attention to specific requests. What bothers me most isn’t just the mistakes. It’s being repeatedly assured that the requested work has been completed correctly, only to find otherwise. I expect a Hyundai-authorized service center to follow Hyundai’s own maintenance recommendations, perform the services it says it has performed, and communicate accurately with customers. Unfortunately, my repeated experiences here have left me with no confidence in their service. I won’t be returning.

The service department needs an over haul! Wayyyyy too slow waiting on service advisors to get back from lunch! Time is money and I wasted so much time there for an express oil change (no tire rotation) the service advisors are nice but the wait was killing me and wayyyy to slow!

Experience was great. Very knowledgeable advisor He was very polite and apologized for the long wait time.

Read at DealerRater

Thanh helps me a lot, very accommodating Thanh helps me a lot and very accommodating. Aside from that the dealership is fast and reliable

Read at DealerRater

The dealer willing to fix water get in lid of the trunk first time. However, it still have the issue after rain. Technician could not diagnose it again. Communication is horrible, unable to contact anybody except very simple virtual assistance.

Always polite, helpful, and personable.

(Translated by Google) The seller gives you a price, but the finance department doesn't respect it and wants to give you a higher interest rate (APR). (Original) El bendor te da un precio y el área de finanzas no lo respeta y te quiere dar un intrres(APR) mas alto.

I’ve had Hondas for the last 7 years and have been going to norm reeves all my services. There has been a change in staff since my last oil change and I was pretty anxious going in to get my vehicle serviced because the normal staff who has helped me in the past are no longer in the department. Massive kudos to Anthony for personally helping me. His hospitality and customer service is exceptional and a 5 star is an understatement. Thank you for still making me feel at home and taking care of me and my vehicle.

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct ... Read More

Full review text opened.

Google - Oct 18, 2026

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct rotation pattern again and was assured that my request would be followed. I also confirmed afterward that the rotation had been completed. However, I had marked each tire beforehand, and not a single tire had changed position. The rotation simply wasn’t done. This is particularly concerning for an EV, where tire wear can be significant and regular rotations are important. I had already driven approximately 10,000 miles since my previous rotation, and the service center was recommending that I replace my tires due to wear. If tire wear is a concern, properly performing scheduled tire rotations should be a priority. I’ve also repeatedly requested that my tires be inflated according to the manufacturer’s door placard (36 PSI cold). The pressure readings have often been higher afterward, despite being told that the specified pressure was used. While this is a relatively minor issue, it adds to my frustration with the lack of attention to specific requests. What bothers me most isn’t just the mistakes. It’s being repeatedly assured that the requested work has been completed correctly, only to find otherwise. I expect a Hyundai-authorized service center to follow Hyundai’s own maintenance recommendations, perform the services it says it has performed, and communicate accurately with customers. Unfortunately, my repeated experiences here have left me with no confidence in their service. I won’t be returning.

The service department needs an over haul! Wayyyyy too slow waiting on service advisors to get back from lunch! Time is money and I wasted so much time there for an express oil change (no tire rotation) the service advisors are nice but the wait was killing me and wayyyy to slow!

Experience was great. Very knowledgeable advisor He was very polite and apologized for the long wait time.

Read at DealerRater

Thanh helps me a lot, very accommodating Thanh helps me a lot and very accommodating. Aside from that the dealership is fast and reliable

Read at DealerRater

The dealer willing to fix water get in lid of the trunk first time. However, it still have the issue after rain. Technician could not diagnose it again. Communication is horrible, unable to contact anybody except very simple virtual assistance.

Always polite, helpful, and personable.

(Translated by Google) The seller gives you a price, but the finance department doesn't respect it and wants to give you a higher interest rate (APR). (Original) El bendor te da un precio y el área de finanzas no lo respeta y te quiere dar un intrres(APR) mas alto.

I’ve had Hondas for the last 7 years and have been going to norm reeves all my services. There has been a change in staff since my last oil change and I was pretty anxious going in to get my vehicle serviced because the normal staff who has helped me in the past are no longer in the department. Massive kudos to Anthony for personally helping me. His hospitality and customer service is exceptional and a 5 star is an understatement. Thank you for still making me feel at home and taking care of me and my vehicle.

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct ... Read More

Full review text opened.

Google - Oct 18, 2026

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct rotation pattern again and was assured that my request would be followed. I also confirmed afterward that the rotation had been completed. However, I had marked each tire beforehand, and not a single tire had changed position. The rotation simply wasn’t done. This is particularly concerning for an EV, where tire wear can be significant and regular rotations are important. I had already driven approximately 10,000 miles since my previous rotation, and the service center was recommending that I replace my tires due to wear. If tire wear is a concern, properly performing scheduled tire rotations should be a priority. I’ve also repeatedly requested that my tires be inflated according to the manufacturer’s door placard (36 PSI cold). The pressure readings have often been higher afterward, despite being told that the specified pressure was used. While this is a relatively minor issue, it adds to my frustration with the lack of attention to specific requests. What bothers me most isn’t just the mistakes. It’s being repeatedly assured that the requested work has been completed correctly, only to find otherwise. I expect a Hyundai-authorized service center to follow Hyundai’s own maintenance recommendations, perform the services it says it has performed, and communicate accurately with customers. Unfortunately, my repeated experiences here have left me with no confidence in their service. I won’t be returning.

The service department needs an over haul! Wayyyyy too slow waiting on service advisors to get back from lunch! Time is money and I wasted so much time there for an express oil change (no tire rotation) the service advisors are nice but the wait was killing me and wayyyy to slow!

Experience was great. Very knowledgeable advisor He was very polite and apologized for the long wait time.

Read at DealerRater

Thanh helps me a lot, very accommodating Thanh helps me a lot and very accommodating. Aside from that the dealership is fast and reliable

Read at DealerRater

The dealer willing to fix water get in lid of the trunk first time. However, it still have the issue after rain. Technician could not diagnose it again. Communication is horrible, unable to contact anybody except very simple virtual assistance.

Always polite, helpful, and personable.

(Translated by Google) The seller gives you a price, but the finance department doesn't respect it and wants to give you a higher interest rate (APR). (Original) El bendor te da un precio y el área de finanzas no lo respeta y te quiere dar un intrres(APR) mas alto.

I’ve had Hondas for the last 7 years and have been going to norm reeves all my services. There has been a change in staff since my last oil change and I was pretty anxious going in to get my vehicle serviced because the normal staff who has helped me in the past are no longer in the department. Massive kudos to Anthony for personally helping me. His hospitality and customer service is exceptional and a 5 star is an understatement. Thank you for still making me feel at home and taking care of me and my vehicle.

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct ... Read More

Full review text opened.

Google - Oct 18, 2026

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct rotation pattern again and was assured that my request would be followed. I also confirmed afterward that the rotation had been completed. However, I had marked each tire beforehand, and not a single tire had changed position. The rotation simply wasn’t done. This is particularly concerning for an EV, where tire wear can be significant and regular rotations are important. I had already driven approximately 10,000 miles since my previous rotation, and the service center was recommending that I replace my tires due to wear. If tire wear is a concern, properly performing scheduled tire rotations should be a priority. I’ve also repeatedly requested that my tires be inflated according to the manufacturer’s door placard (36 PSI cold). The pressure readings have often been higher afterward, despite being told that the specified pressure was used. While this is a relatively minor issue, it adds to my frustration with the lack of attention to specific requests. What bothers me most isn’t just the mistakes. It’s being repeatedly assured that the requested work has been completed correctly, only to find otherwise. I expect a Hyundai-authorized service center to follow Hyundai’s own maintenance recommendations, perform the services it says it has performed, and communicate accurately with customers. Unfortunately, my repeated experiences here have left me with no confidence in their service. I won’t be returning.

The service department needs an over haul! Wayyyyy too slow waiting on service advisors to get back from lunch! Time is money and I wasted so much time there for an express oil change (no tire rotation) the service advisors are nice but the wait was killing me and wayyyy to slow!

Experience was great. Very knowledgeable advisor He was very polite and apologized for the long wait time.

Read at DealerRater

Thanh helps me a lot, very accommodating Thanh helps me a lot and very accommodating. Aside from that the dealership is fast and reliable

Read at DealerRater

The dealer willing to fix water get in lid of the trunk first time. However, it still have the issue after rain. Technician could not diagnose it again. Communication is horrible, unable to contact anybody except very simple virtual assistance.

Always polite, helpful, and personable.

(Translated by Google) The seller gives you a price, but the finance department doesn't respect it and wants to give you a higher interest rate (APR). (Original) El bendor te da un precio y el área de finanzas no lo respeta y te quiere dar un intrres(APR) mas alto.

I’ve had Hondas for the last 7 years and have been going to norm reeves all my services. There has been a change in staff since my last oil change and I was pretty anxious going in to get my vehicle serviced because the normal staff who has helped me in the past are no longer in the department. Massive kudos to Anthony for personally helping me. His hospitality and customer service is exceptional and a 5 star is an understatement. Thank you for still making me feel at home and taking care of me and my vehicle.

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct ... Read More

Full review text opened.

Google - Oct 18, 2026

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct rotation pattern again and was assured that my request would be followed. I also confirmed afterward that the rotation had been completed. However, I had marked each tire beforehand, and not a single tire had changed position. The rotation simply wasn’t done. This is particularly concerning for an EV, where tire wear can be significant and regular rotations are important. I had already driven approximately 10,000 miles since my previous rotation, and the service center was recommending that I replace my tires due to wear. If tire wear is a concern, properly performing scheduled tire rotations should be a priority. I’ve also repeatedly requested that my tires be inflated according to the manufacturer’s door placard (36 PSI cold). The pressure readings have often been higher afterward, despite being told that the specified pressure was used. While this is a relatively minor issue, it adds to my frustration with the lack of attention to specific requests. What bothers me most isn’t just the mistakes. It’s being repeatedly assured that the requested work has been completed correctly, only to find otherwise. I expect a Hyundai-authorized service center to follow Hyundai’s own maintenance recommendations, perform the services it says it has performed, and communicate accurately with customers. Unfortunately, my repeated experiences here have left me with no confidence in their service. I won’t be returning.

The service department needs an over haul! Wayyyyy too slow waiting on service advisors to get back from lunch! Time is money and I wasted so much time there for an express oil change (no tire rotation) the service advisors are nice but the wait was killing me and wayyyy to slow!

Experience was great. Very knowledgeable advisor He was very polite and apologized for the long wait time.

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Thanh helps me a lot, very accommodating Thanh helps me a lot and very accommodating. Aside from that the dealership is fast and reliable

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The dealer willing to fix water get in lid of the trunk first time. However, it still have the issue after rain. Technician could not diagnose it again. Communication is horrible, unable to contact anybody except very simple virtual assistance.

Always polite, helpful, and personable.

(Translated by Google) The seller gives you a price, but the finance department doesn't respect it and wants to give you a higher interest rate (APR). (Original) El bendor te da un precio y el área de finanzas no lo respeta y te quiere dar un intrres(APR) mas alto.

I’ve had Hondas for the last 7 years and have been going to norm reeves all my services. There has been a change in staff since my last oil change and I was pretty anxious going in to get my vehicle serviced because the normal staff who has helped me in the past are no longer in the department. Massive kudos to Anthony for personally helping me. His hospitality and customer service is exceptional and a 5 star is an understatement. Thank you for still making me feel at home and taking care of me and my vehicle.

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct ... Read More

Full review text opened.

Google - Oct 18, 2026

I’ve taken my Hyundai Kona EV to this service center multiple times, primarily because my first four maintenance visits were complimentary through Hyundai. Unfortunately, I’ve repeatedly had issues with even basic maintenance requests, particularly tire rotations. Hyundai recommends a specific tire rotation pattern: front tires move straight to the back, while rear tires move diagonally to the front. I’ve explained this pattern during multiple visits, yet the rotations have repeatedly been performed incorrectly, either moving all four tires straight front-to-back or crossing them in a different pattern. During my most recent visit, I specifically explained the correct rotation pattern again and was assured that my request would be followed. I also confirmed afterward that the rotation had been completed. However, I had marked each tire beforehand, and not a single tire had changed position. The rotation simply wasn’t done. This is particularly concerning for an EV, where tire wear can be significant and regular rotations are important. I had already driven approximately 10,000 miles since my previous rotation, and the service center was recommending that I replace my tires due to wear. If tire wear is a concern, properly performing scheduled tire rotations should be a priority. I’ve also repeatedly requested that my tires be inflated according to the manufacturer’s door placard (36 PSI cold). The pressure readings have often been higher afterward, despite being told that the specified pressure was used. While this is a relatively minor issue, it adds to my frustration with the lack of attention to specific requests. What bothers me most isn’t just the mistakes. It’s being repeatedly assured that the requested work has been completed correctly, only to find otherwise. I expect a Hyundai-authorized service center to follow Hyundai’s own maintenance recommendations, perform the services it says it has performed, and communicate accurately with customers. Unfortunately, my repeated experiences here have left me with no confidence in their service. I won’t be returning.

The service department needs an over haul! Wayyyyy too slow waiting on service advisors to get back from lunch! Time is money and I wasted so much time there for an express oil change (no tire rotation) the service advisors are nice but the wait was killing me and wayyyy to slow!

Experience was great. Very knowledgeable advisor He was very polite and apologized for the long wait time.

Read at DealerRater