Experience
Everyone loves Norm Reeves Auto Group!
See what our customers say about us.
Over 10,000 Reviews
The Service Consultant, Brandon Hanson, who helped me was very friendly, very pleasant, very pleasant and very informative. The service was prompt, very professional but also very pleasant and friendly and cooperative.
Jose Magana has excellent customer service, very professional, friendly and very patient. I would definitely recommend him to my family and friends. THANK YOU VERY MUCH!!
Great service. Honest dealership. Thought I had a bad AGM battery but I didn't. Only charged half price for full diagnostic because they didn't have to fix anything. It took close to 2hrs but I didn't have an appointment and they fully checked my car including tires. It was well worth the wait. Robert Farr took time to explain everything. He was patient and friendly. Thank you Toyota for again giving me peace of mind.
Jojo Bayas makes sure that the people he deals with leaves happy regardless if a purchase was made or not. This dealership is top notch.
Shopping at Norm Reeves was a great experience for my wife and I. Mr. Hua M is a friendly and great guy. He is a very knowledgeable Sales Rep. and will not pressure you to buy the things that you don't need for the car. He was there from the beginning of our journey until we drove off the parking lot on our new car. Thank you...Thank you...Thank you.
Have used this dealership for quite some time. Recent improvements are impressive; staff I dealt with was terrific. Turns out, I needed tires and Robert recommended Yokahama brand at a good price.
I would like to thank you once again for your assistance with purchasing my new 2021 Accord EXL. You made the process very quick and convenient, I would totally recommend you because this experience was actually better than expected. The car is beautiful, the deal is solid, and your service is outstanding. Keep up the good work, and big props to the whole NRH staff!
Jose made my last transaction smooth, easy, convenient, and fast. He was on top of it. He showed expertise. He was thorough and knowledgeable. I met him when he helped me close out my old lease and open a new one in 2019. Recently, he helped me buy the leased car. He's so good at it. I would definitely refer him to my friends and family.
She helped me a lot with buying my first car in US. I felt comfortable and supportive. I will definitely recommmend her to my family.
👏 I’m so happy with my purchase !Jose has been extremely professional from the beginning until the end . Need car call for him he knowledgeable attentive and best of all no pressure.
Samuel Tung, our service advisor made the difference. He kept us informed and progress of our service. Vehicle was delivered when promised. Very helpful staff!
Best experience with buying a car especially during this time. Sami Y our sales men was very nice and knew exactly what we wanted I couldn’t of asked for more just let me put it like this when I got there the car I wanted was washed and ready to go:). Also our finance guy Ray was the best knew how to keep us with our budget and something we where comfortable with. Thank you do doing an amazing job👌. Why to take care of your customers.
I have taken my vehicles for service since 2004. Every time I have had no complaints. When I first met Brandon Hanson, for one of my vehicle maintenance, I liked him because he explained in detail what was done to the vehicle & asked me if I had any questions that he could answer, which I did not. Since then I have only dealt with Brandon. He knows the maintenance history with my vehicles & I trust him implicitly. When I need to take my vehicle in for service I email him & ask him if he will be there when ...
Very smooth process buying my Honda Insight with Susanna Yim and she is a straight forward sales rep who is honest and has integrity. no bait and switch with her like other sales reps in the industry.
My ML320 at House of Import I think they are best. Now I know Norm Reeves Honda Super Store even are better. New car is a new car but dealership makes a car a special deal so professional, friendly that you donot hesitate to sign the check for a next car in the future. Thank you Ty Trieu. You make this relationship happens. I have to cross town to come to your place. Henry and Dustin
It’s always an amazing experience with the Normreeves family. Always helpful, taking tome to make sure everything is done right and properly. Thank you
Susana was such a great help with walking me through everything and helping me purchase my first car great customer service very patient being a first time buyer she made sure I understood everything
Chandika is a great salesmen and helped make the whole car buying process pleasurable. He is a very polite and knowledgeable salesman. I have bought a 2021 Honda Hr-v from him.
Chandika is a really great salesman and very reliable, if you want the best deal in town then you should go to Chandika we hope to continue to go to Honda.
Thia dealership has always been very thorough and it's always pleasant to leave my car with capable hands. I didn't buy my car here but they've serviced my car for the past 7 years.
There's no question about Luis Gomez's impressive work performance, he's very courteous and friendly to begin with, his patience to me and my wife allowing us to test drive three vehicles is big deal to the success of our purchase. He went extra mile to ensure we were happy and feel confident that our purchase of our vehicle was truthfully and reasonably priced getting the best value of our money. Luis is doing a great job! Salary raise for Luis is in order, he deserves it.
Wonderful experience today at Norm Reeves. Thank you to Ed Ringler great help, straight forward, honest and helpful. Really informative , answered all my silly questions lol. Thank you once again Ed.
We had an excellent experience once again! We will continue to be part of the Infinity family as returning customers for 15 years. The service has always been top notch. Thank you all from Sales department with Grace to John in the service department.
Good service advisor by the name of Joshua Martinez. Got my car less than the prescribed hours. Answered some of my query on matters on maintenance.
Great service by Susanna Yim’s she’s really on it and make the deal happen. She’s did a great job with my purchase and I’m very happy and satisfied. I will definitely recommend her to anyone looking to purchase trade in or lease a Honda. Ask for Susanna Yim’s.
All I’m saying is that you need to go here and talk to Arman! He is so incredibly sweet and knows what he’s talking about. I walked off the lot with my dream car because he worked with manager and us to get us a payment we wanted with a 2021 car. My first ever brand new car and I’ve never been happier!
Excellent customer care from their service department personnel, particularly Joe Huynh. For the last 7-8 years, l have used Norm Reeves Honda to care for my older Accord and have never had a complaint or problem with the service provided. On my last service, Joe’s partner, Anthony Sanchez also assisted me, and provided prompt and courteous service. Overall, the entire service department gets a big “thumbs-up” from me. 👍
Service Advisor Samuel Tung is very courteous and professional. A great asset to Norm Reeves Honda of West Covina. 5 STARS for Samuel Tung at the Service Department.
The entire team at Norm Reeves was helpful, respectful, knowledgeable and did not once pressure us. We are now driving the best car we have ever had - the 2021 Elantra Limited, Intense Blue. My wife and I are long-time BMW owners (25+ years) and can attest to this being our best vehicle purchase experience. We will definitely return to Norm Reeves for future business.
It was really great meeting you Christy. You made this transaction very easy and you went the extra mile since this was a short notice from our end. You jumped through a couple of hoops to make this happen. Take care and good luck. Frank and Evelyn Jurado.
Too soon to rate quality of work. Based on past experience, work has been good. I assume price is std rates. Trinity was very friendly and professional.
Jeff Aoki was very helpful and efficient. Frank Wong was also great. I got a great car and left happy. This was the second Honda I bought from them and will definitely come back for further purchases.
I had a excellent experience last week when I had my car serviced by Cerritos Infiniti. My Service Advisor Edwin went above and beyond his duties to listen to my concerns and questions I had on my vehicle. Edwin took what I believed I was experiencing with the vehicle and issued a service order to a mechanic (don't know his name) at the dealership that Edwin knew would take the time to understand and review my claims of poor acceleration, power and transmission delays. Thanks to Edwin and the mechanic, they were able to diagnose the cause and fixed ...
Terrence Espiritu, internet/fleet manager is nice, respectful and helpful to shorten my buying experience at Norm Reeves. He is very knowledge on the suv am interested in.
Thank you to Brandon and the technicians for taking such good care of my car. Even though it was a busy Saturday, my car was done in a timely manner and was checked thoroughly.
This is the third Honda I buy from Ty Trieu at Norm Reeves in Cerritos. No hassle purchase, great price and great experience every time.
Just got my first cr-v. Micheal Hua, Jerry, and Amir were really nice and helpful. I'm really happy with my car and with their service. Thank u guys!!!
From start to finish, the process was seamless, efficient, honest, straight forward, reliable, and just overall fantastic. I worked with Zo Saleem for several months and he was always quick and upfront in his response. We talked about a price mostly over email and it was done. When I came in to purchase, this was the fastest, most efficient process I have done at a dealership period. I am not sure if they were able to know that I have a no-nonsense personality or if they are just candid in their approach, but they were NOT pushy like other dealerships ...
Norm Reeves offered me the lowest price among all the dealership I asked prices from, and Susanna is true to her words, with no surprises.
Great experience Khalid and team were awesome they were very professional, friendly and attentive very easy to work with it made purchasing a vehicle pleasant
Jose Magaña made my overall experience great. This is my second vehicle from this dealership and a big part of me coming back is because of the staff. They really care about their customers. Highly recommend!
Great service friendly people very helpful took my car in to get my bumper fixed got done fast Virginia answered all my questions very helpful
I have a great experience with Samuel Tung at the Norm Reeves Honda Superstore in West Covina. He has exceptional customer service and explaining the reason of repair but not just let me pay for the fees.
Valentin Frausto provided excellent customer service in terms of attentive communication and friendliness! His expertise and working with me were exemplary! Thank you so much!
Very accommodating when I need service or just to answer any question I have. The staff is very polite and helpful, their service is great an affordable. They will let you know what maintenance service is needed now and what can wait. Very satisfy with this store since I bought my 2006 Pilot and now with my 2016 Pilot. Anthony Sanchez provided me with great service.
Jose Rodriguez was a great salesman in the process. He was patient, humorous, insightful, thoughtful, and a genuine person. He answered ALL of my questions, went above and beyond with crunching numbers, showing us cars, and giving us options within my price range. He is the definition of the “Helpful Honda guy”. Thank you Jose! I am very happy with my purchase and experience at this dealership. If you are looking for a car and want to work with a quality salesperson go find Jose Rodriguez!
Overall I’m very pleased and happy with the service that was given to me by Mike and Vito. I will definitely recommend you guys.
We are very pleased with Norms Reeves Honda west covina. This is our 2nd car from there. This time Mr. Jerry Wang did a great job as our consultant. He was patient and professional
I purchased a 2021 Honda Accord from here. I inquired online and was assisted by Christy Nuval. We agreed on a price and she kept her word throughout the whole process. I highly recommend her if you are looking for a car at norm reeves Cerritos. Thank you Christy 😊
This review is for service. Had to get my vehicle towed and left it there using the over night drop box. It was simple and got a call shortly after opened with the diagnosis.
Purchasing my Hyundai Santa Fe from Norm Reeves Hyundai Superstore was absolutely the best car buying experience I have ever had. My sales associate, Michael Monji, was knowledgeable and personable. Every step of the purchase ran smoothly and efficiently. It was a fabulous experience.
Since we bought our Sienna in 2016 we always bring it back to Norm Reeves for service, even when our Toyota Care subsctiptions were all used up, because it so easy to get an appointment, and even if you dont have one they will accomodate you. Service managers like Robert and Denise are very professional and make you feel comfortable to ask questions related to your car. The service crews are very efficient and the areas are super clean, no wonder people brought in their cars even though there is covid 19 lingering around.
Luis was soooo helpful! He helped me get a really nice Honda Civic for my first car and I absolutely love it! I got such a great deal on the car. He was very professional and friendly and I would definitely come back and recommend him to family and friends.
The service department in general, not only Brandon Hanson, are very professional, explaining the whole procedure and answering all the questions kindly. The timing of the work done is sharp and all the transaction just run smoothly.
Simple, very helpful people make me think that I can Come back anytime and get any problem with my car taken care. Thank you very much
Mi experiencia fue agradable en especial el vendedor André Nevado fue muy amable, paciente y sobre todo q no presiona para comparar el carro ! Lo recomiendo al 💯 %
The place is clean and receiving area is organize for appointment and also when they bring your car the seat is covered with plastic maybe the part department need to double check the part your buying like 2015 Crv steering wheel cover is medium not small ,thanks
Could not be happier with this dealership’s service department. I have taken both my Toyota Priuses to them (over 10 years) and they have always been professional, efficient, friendly, and helpful beyond any other dealership I’ve dealt with in my long driving life.
Our sales representative, Kim, was outstanding! She was knowledgeable, quick, efficient, knew her product, and most importantly, was extremely well-versed in the various sales promotions that were available, and she helped us to navigate through them to find the one that was the best fit for our particular needs and budget. It has been over a decade since we last purchased a new vehicle, and the method for purchase has significantly changed over that period of time. Kim made the entire [new] process very simple and easy, and she was especially attentive to explaining each step along the way. She ...
Ray helped me out he got me exactly what im looking for I’m beyond thrilled! It was fast and easy he was caring and no BS!
Q was excellent, friendly and very professional. My car was completed much quicker than I had anticipated. Overall I’d was a great experience! Thank you
Kelvin Funes made my car buying experience seamless. I walked the lot and was immediately happy with the options available, the inventory was great, I was able to browse all my interests in-person. When I decided on my 2021 Honda Accord Sport, Kelvin did a great job of explaining all the amazing features the car had. I drove off the lot feeling really goog and excited about my purchase. 10/10 experience.
They listened to me and did not try to sell me anything extra or that I did not want. They were very polite and helpful.
Good service. Cost was as stated in preliminary estimate. Time was less than expected. Parts department was very good and gave a 20 percent discount.
I have been going to Toyota for years and Q has been my favorite service representative. He has been always polite and knowledgeable and considered a friend.
I love your dealership and your service dept. And service writer is excellent. Hyundai manufacture makes excellent cars,way better than any other car makers. Thanks
If you're reading this and have AAA you need to meet w/ Kim Kelly when looking to lease or buy w/ Honda! Kim helped me lease a car 3 years ago and just helped me with my own purchase! I am so in love with the car and the service I received. Honestly she is the best! She is not a pushy car saleswoman she just tells you how it is and tries to give you the best deal that Honda is offering. She'll give you the pros and cons and is just super easy to work with. If ...
I wanted to give a special thanks to Delphine for going the extra mile to ensure my daughter was able to get into the car she really wanted. You went out of your way to ensure she was satisfied and provided above and beyond service.
I am so happy with the service I got. Thank you so much Robert for everything you do for me every time I come. I can’t thank you enough Robert!
Darrell Pork was our Salesperson and we can't say enough good things about him. He was so polite , helpful and was able to answer all our questions. Never once felt like we were bothering him asking questions as some Salespeople do.
Amazing service from Ray Rasouly! He was very accommodating to my family and I throughout the whole process of purchasing a car. Ray made the whole process of purchasing a car stress free. He was friendly and answered all the questions we had about the different car models. We bought our car on a rainy day and he told us we were welcome to bring it back for a detailed car wash!
What a great buying experience working with Ray. He was polite, helpful, not pushy and very accommodating. He helped us get a great deal! I definitely would recommend going to see Ray for a hassle free and smooth buying/leasing experience.
Best experiences ever getting a car from Norm Reeves Honda, Christian D is the only person I will ever buy a car from because he is the absolute best. I cannot say enough good things. This location also has a great and helpful staff, big thanks to Murat in finance for all his help with our CRV purchase. Go here for your next car purchase!!
I walked out of there happy with my new purchase! Everyone was friendly! It was a busy busy day but they still tried to make it as quick as possible!
Amazing service and I got the best deal on my new Hyundai Sonata. Khalid Bashir is one of the best sales reps!!! I felt no pressure of buying and he was very patient!! If there was a 6 start review he would get it . He also speaks fluent Spanish which is great in the Cerritos area
Had an excellent experience with Isabella and Adrian. Transaction was efficient and straightforward. Brought in a vehicle to sell and received a fair price, above other offers.
First time taking my daughter's 2018 Sonata in for service and the service writer and entire team are superb. The problem was diagnosed and they managed my expectations about how long the service would take.
Chris Antolini contacted me regarding buying my used car directly. He made the process simple and easy with no pressure. Super fast transaction with no problems and a FAIR price. He went above and beyond by introducing me to a few other dealerships that had a replacement car my wife was interested in purchasing. Chris was fantastic and really took care of us. Thanks Chris!
80,000 mile maintenance, I was notified about needed repairs to suspension, inverter, battery, all taken care of, Sal Lua was great to work with! It would be great if the entire service area would start at 7:00 am instead of 8:00 am! They are very busy!
Awesome experience and great customer service. Jenn Guzman made my car shopping so easy and smooth. She never made me feel pressure. Very helpful and informative. I would highly recommend her to my friends and family. If you ever go to Norm Reeves Honda Superstore in Cerritos, ask for Jenn.
The service rep was fantastic. She was courteous and professional. We came here after mistakenly going to Toyota Kearney Mesa and I am so glad I did. They accommodated my late appointment and I am certain to return!! My sister bought her 2021 Toyota in Kearney Mesa but will be bringing her car here for service. Night and day service reps and professionalism!
A friendly environment for getting a new vehicle. Transaction is straight forward and the price is right. Test drive service is excellent. Thanks Barry Luke, Konstantin and Danny. From Yolanda
Mr Darrel Pork was awesome and walked me through the process of the deal. I never felt any pressure from him. Overall the experience was superb.
Always helpful and polite. Love my Hyundai I’m on my second one. First one 2005 and still running great! My latest is 2015 still good strong!
Wonderful experience! Arthur was so professional, knowledgeable and kind. Vito, Finance Manager, was amazing to work with as well! He made, what could be a long, drawn out experience, very manageable. We felt we were appreciated and valued!
Outstanding people to deal with, always polite recognizes me as soon as I come in the door and always get my car back when told
I brought in my car for general maintenance, which ended up becoming a little bit more after some analysis, but everything was done exactly right. The person who helped me was very affable and communicative about the process which I appreciate, and price was just about as expected. I only take my car to this location because of the quality of work and customer service. Keep it up y’all!
Great customer service. Professional and courteous salesman. Low/no pressure transaction. Purchased several vehicles from Nestor for family and friends. Very dependable, reliable and trustworthy.
Easy to make an appointment at a convenient time. Did not take long at all. They treated me fairly and took my request right away.
I had a great experience! The customer service was amazing, and the price was definitely fair. I would HIGHLY recommend this dealership to anyone who is looking for great service, amazing maintenance and repairs, and vehicle efficiency.
I like you guys, you been good the inly thing is that your prices from one year and a half ago that i purchase tires, is more then double, so i had to look somewhere else, other that, your service is good and and the service gentleman that I prefer to work with is Robert Farr, and he is a very nice person to deal with, he tells it how it is in a very nice and polite was, he makes me feel comfortable with his knowledge. Thank you Mr Farr
Kasem helped me to find the best deal for Honda Pilot! He did an excellent job! Everybody was so professional and friendly there! Thank you very much!
great service, went in for regular oil change and they took care of everything the car needed. everything was timely and organized. appreciate the assistance!
I went into the service center to get oil change along with other things. Gary was very professional, he called me and gave me the list of things I needed more and the car was done before one.
Myself and my husband have always been well taken care by the crew at Norm Reeves, Cerritos. I recently lost my husband, and received a call of condolence from the young man known as Herman. How kind and thoughtful that call was! Donna B
Great Job, done well and on time i will return for any additional service. I would like to receive additional discounts because I am a loyal customer..
First off, let me put this straight: Ray was the kindest, the nicest, and the most polite salesperson that I have talked to during my entire month that I tried to buy a car. He took his time to carefully showed me every details and features of the car, unlike the rest of the salesperson who just want to rush you off to buy the car. And regardless of how ridiculous of a price I was asking, he and his manager still treat me with the utmost respect. He even when as far as updated me on any new deals ...
Collision Dept. Staff all very helpful and professional. Body repairs were excellent. They coordinated with my insurance seamlessly. Repair took longer than anticipated. Even washed my car!
I would like to say Raidel is awesome, highest remarks, very knowledgeable with what I came in for, Raidel is on his game, I will always come back to Raidel for my auto needs.
The staff from the first encounter with Randy Nava to the finance manager Justin were professionals. 5 STARS is not enough, but I think you get my point.
Welcome to Norm Reeves Auto Group
Finding your dream car is an exciting process, especially with so many models to choose from. And whatever make you’re interested in, reaching out to one branch of dealerships will make your car search process much easier.
Our Norm Reeves Superstores may run the gamut of vehicles, but they have one common goal: customer satisfaction. It doesn’t matter if you’re still searching for a car, are ready to buy, or need service, we’ll work hard to leave you feeling happy and confident with your time spent at one of our dealerships.
Learn more about all the services we offer to drivers like you throughout Los Angeles, San Diego, and Orange County, and contact us if you have any questions.
About Our Dealerships
Our Norm Reeves Dealerships consist of seven brands including Honda, Ford, Lincoln, Hyundai, INFINITI, Toyota and Volkswagen. With the arrival of the new Norm Reeves Honda Superstore Vista, Norm Reeves will now consist of 13 dealerships in seven convenient locations.
Aside from offering lots of places to find the perfect ride, we want to instill the fact that we put you, the customer, first. In fact, we do this from day one. We also offer super prices at a super selection, have a price protection guarantee, and ensure that your satisfaction matters.
Plenty of New & Used Models for Sale
Our inventories are extensive, with new and used models from makes like; Honda, Ford, Volkswagen, Toyota, Hyundai, Lincoln, and INFINITI.
With so many options to choose from, we want to make the search process as easy as possible. All you need to do is check out our inventory online, using the search filters to narrow down by make, model, and year. Not only will you find more info about the vehicle itself, but you’ll also see which of our dealerships has it in stock.
And once you find a vehicle of interest, you can always contact the dealership for a test drive. We’ll get you behind the wheel, go over the car’s features, and answer any questions that you may have.
