Benito Torres, Advisor in the service department did a fenomenal job of explaining and walking me through my visit this week on my 2020 Honda Ridgeline. He communicated with me throughout the process and got me in and out in a timely manner. Thank you, highly recommended this dealer for any of your service needs, I will definitely be going back.

My experience was amazing.

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

Google - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Sales Rep Frankie and Manager Amir were exceptional! My husband recently was paralyzed so they drove to my house to pick me up so I could drive the car home after I bought. Very happy!!!

I would like to thank Javier Peña for his excellence service and helping us with are punctured tire. He was friendly, very kind and helpful. He took care of us immediately. And I want to think Norm Reeves Honda for a very nice facility. I would love to buy a card there when it is time to..

Read at DealerRater

Fast, accurate and knowledgeable service from the advisor Done He gave me the right expected time for the service

Read at DealerRater

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

DealerRater - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Read at DealerRater

Check in was easy, quotes for work a We're fast and correct, work was completed on time. Questions and communication with the advisor was easy and prompt

Read at DealerRater

Benito Torres, Advisor in the service department did a fenomenal job of explaining and walking me through my visit this week on my 2020 Honda Ridgeline. He communicated with me throughout the process and got me in and out in a timely manner. Thank you, highly recommended this dealer for any of your service needs, I will definitely be going back.

My experience was amazing.

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

Google - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Sales Rep Frankie and Manager Amir were exceptional! My husband recently was paralyzed so they drove to my house to pick me up so I could drive the car home after I bought. Very happy!!!

I would like to thank Javier Peña for his excellence service and helping us with are punctured tire. He was friendly, very kind and helpful. He took care of us immediately. And I want to think Norm Reeves Honda for a very nice facility. I would love to buy a card there when it is time to..

Read at DealerRater

Fast, accurate and knowledgeable service from the advisor Done He gave me the right expected time for the service

Read at DealerRater

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

DealerRater - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Read at DealerRater

Check in was easy, quotes for work a We're fast and correct, work was completed on time. Questions and communication with the advisor was easy and prompt

Read at DealerRater

Benito Torres, Advisor in the service department did a fenomenal job of explaining and walking me through my visit this week on my 2020 Honda Ridgeline. He communicated with me throughout the process and got me in and out in a timely manner. Thank you, highly recommended this dealer for any of your service needs, I will definitely be going back.

My experience was amazing.

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

Google - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Sales Rep Frankie and Manager Amir were exceptional! My husband recently was paralyzed so they drove to my house to pick me up so I could drive the car home after I bought. Very happy!!!

I would like to thank Javier Peña for his excellence service and helping us with are punctured tire. He was friendly, very kind and helpful. He took care of us immediately. And I want to think Norm Reeves Honda for a very nice facility. I would love to buy a card there when it is time to..

Read at DealerRater

Fast, accurate and knowledgeable service from the advisor Done He gave me the right expected time for the service

Read at DealerRater

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

DealerRater - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Read at DealerRater

Check in was easy, quotes for work a We're fast and correct, work was completed on time. Questions and communication with the advisor was easy and prompt

Read at DealerRater

Benito Torres, Advisor in the service department did a fenomenal job of explaining and walking me through my visit this week on my 2020 Honda Ridgeline. He communicated with me throughout the process and got me in and out in a timely manner. Thank you, highly recommended this dealer for any of your service needs, I will definitely be going back.

My experience was amazing.

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

Google - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Sales Rep Frankie and Manager Amir were exceptional! My husband recently was paralyzed so they drove to my house to pick me up so I could drive the car home after I bought. Very happy!!!

I would like to thank Javier Peña for his excellence service and helping us with are punctured tire. He was friendly, very kind and helpful. He took care of us immediately. And I want to think Norm Reeves Honda for a very nice facility. I would love to buy a card there when it is time to..

Read at DealerRater

Fast, accurate and knowledgeable service from the advisor Done He gave me the right expected time for the service

Read at DealerRater

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

DealerRater - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Read at DealerRater

Check in was easy, quotes for work a We're fast and correct, work was completed on time. Questions and communication with the advisor was easy and prompt

Read at DealerRater

Benito Torres, Advisor in the service department did a fenomenal job of explaining and walking me through my visit this week on my 2020 Honda Ridgeline. He communicated with me throughout the process and got me in and out in a timely manner. Thank you, highly recommended this dealer for any of your service needs, I will definitely be going back.

My experience was amazing.

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

Google - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Sales Rep Frankie and Manager Amir were exceptional! My husband recently was paralyzed so they drove to my house to pick me up so I could drive the car home after I bought. Very happy!!!

I would like to thank Javier Peña for his excellence service and helping us with are punctured tire. He was friendly, very kind and helpful. He took care of us immediately. And I want to think Norm Reeves Honda for a very nice facility. I would love to buy a card there when it is time to..

Read at DealerRater

Fast, accurate and knowledgeable service from the advisor Done He gave me the right expected time for the service

Read at DealerRater

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

DealerRater - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Read at DealerRater

Check in was easy, quotes for work a We're fast and correct, work was completed on time. Questions and communication with the advisor was easy and prompt

Read at DealerRater

Benito Torres, Advisor in the service department did a fenomenal job of explaining and walking me through my visit this week on my 2020 Honda Ridgeline. He communicated with me throughout the process and got me in and out in a timely manner. Thank you, highly recommended this dealer for any of your service needs, I will definitely be going back.

My experience was amazing.

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

Google - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Sales Rep Frankie and Manager Amir were exceptional! My husband recently was paralyzed so they drove to my house to pick me up so I could drive the car home after I bought. Very happy!!!

I would like to thank Javier Peña for his excellence service and helping us with are punctured tire. He was friendly, very kind and helpful. He took care of us immediately. And I want to think Norm Reeves Honda for a very nice facility. I would love to buy a card there when it is time to..

Read at DealerRater

Fast, accurate and knowledgeable service from the advisor Done He gave me the right expected time for the service

Read at DealerRater

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

DealerRater - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Read at DealerRater

Check in was easy, quotes for work a We're fast and correct, work was completed on time. Questions and communication with the advisor was easy and prompt

Read at DealerRater

Benito Torres, Advisor in the service department did a fenomenal job of explaining and walking me through my visit this week on my 2020 Honda Ridgeline. He communicated with me throughout the process and got me in and out in a timely manner. Thank you, highly recommended this dealer for any of your service needs, I will definitely be going back.

My experience was amazing.

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

Google - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Sales Rep Frankie and Manager Amir were exceptional! My husband recently was paralyzed so they drove to my house to pick me up so I could drive the car home after I bought. Very happy!!!

I would like to thank Javier Peña for his excellence service and helping us with are punctured tire. He was friendly, very kind and helpful. He took care of us immediately. And I want to think Norm Reeves Honda for a very nice facility. I would love to buy a card there when it is time to..

Read at DealerRater

Fast, accurate and knowledgeable service from the advisor Done He gave me the right expected time for the service

Read at DealerRater

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

DealerRater - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Read at DealerRater

Check in was easy, quotes for work a We're fast and correct, work was completed on time. Questions and communication with the advisor was easy and prompt

Read at DealerRater

Benito Torres, Advisor in the service department did a fenomenal job of explaining and walking me through my visit this week on my 2020 Honda Ridgeline. He communicated with me throughout the process and got me in and out in a timely manner. Thank you, highly recommended this dealer for any of your service needs, I will definitely be going back.

My experience was amazing.

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

Google - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Sales Rep Frankie and Manager Amir were exceptional! My husband recently was paralyzed so they drove to my house to pick me up so I could drive the car home after I bought. Very happy!!!

I would like to thank Javier Peña for his excellence service and helping us with are punctured tire. He was friendly, very kind and helpful. He took care of us immediately. And I want to think Norm Reeves Honda for a very nice facility. I would love to buy a card there when it is time to..

Read at DealerRater

Fast, accurate and knowledgeable service from the advisor Done He gave me the right expected time for the service

Read at DealerRater

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

DealerRater - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Read at DealerRater

Check in was easy, quotes for work a We're fast and correct, work was completed on time. Questions and communication with the advisor was easy and prompt

Read at DealerRater

Benito Torres, Advisor in the service department did a fenomenal job of explaining and walking me through my visit this week on my 2020 Honda Ridgeline. He communicated with me throughout the process and got me in and out in a timely manner. Thank you, highly recommended this dealer for any of your service needs, I will definitely be going back.

My experience was amazing.

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

Google - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Sales Rep Frankie and Manager Amir were exceptional! My husband recently was paralyzed so they drove to my house to pick me up so I could drive the car home after I bought. Very happy!!!

I would like to thank Javier Peña for his excellence service and helping us with are punctured tire. He was friendly, very kind and helpful. He took care of us immediately. And I want to think Norm Reeves Honda for a very nice facility. I would love to buy a card there when it is time to..

Read at DealerRater

Fast, accurate and knowledgeable service from the advisor Done He gave me the right expected time for the service

Read at DealerRater

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

DealerRater - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Read at DealerRater

Check in was easy, quotes for work a We're fast and correct, work was completed on time. Questions and communication with the advisor was easy and prompt

Read at DealerRater

Benito Torres, Advisor in the service department did a fenomenal job of explaining and walking me through my visit this week on my 2020 Honda Ridgeline. He communicated with me throughout the process and got me in and out in a timely manner. Thank you, highly recommended this dealer for any of your service needs, I will definitely be going back.

My experience was amazing.

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

Google - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Sales Rep Frankie and Manager Amir were exceptional! My husband recently was paralyzed so they drove to my house to pick me up so I could drive the car home after I bought. Very happy!!!

I would like to thank Javier Peña for his excellence service and helping us with are punctured tire. He was friendly, very kind and helpful. He took care of us immediately. And I want to think Norm Reeves Honda for a very nice facility. I would love to buy a card there when it is time to..

Read at DealerRater

Fast, accurate and knowledgeable service from the advisor Done He gave me the right expected time for the service

Read at DealerRater

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant ... Read More

Full review text opened.

DealerRater - Oct 29, 2026

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing.

Read at DealerRater

Check in was easy, quotes for work a We're fast and correct, work was completed on time. Questions and communication with the advisor was easy and prompt

Read at DealerRater