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EMPLOYEE DEVELOPMENT COURSES LED BY INDUSTRY PROFESSIONALS

Continuous improvement, creativity, and innovation will drive our growth and success. At Norm Reeves, we want every employee to reach their full potential.

We cultivate this culture of continuous improvement by offering free courses for our team members. Built from decades of tested principles, our courses will help you develop lasting relationships with customers and contribute to the culture of excellence at Norm Reeves.

Sales Courses

CU-Sales 101:

Take Ownership of the Guest Experience

CU-Sales 102:

Taking Ownership of the Sales Process

CU-Sales 103:

Professional Sales Phraseology

CU-Sales 104:

Negotiation Process & Principles

Communication Courses

CU-Sales 201:

Phone Phraseology for Incoming Calls

CU-Sales 202:

Phone Phraseology to Answer Objections

CU-Sales 203:

Phone Phraseology for Unsold Customers

CU-Sales 301:

Phraseology to Answer Objections

CU-Sales 302:

Lease Presentation and Phraseology

Service Courses

CU-Service Advisor 101:

Maximizing Ownership Experience

CU-Service Advisor 102:

Phraseology to Answer Objections

General Courses

CU-General 101:

Receptionist Phone Phraseology for Incoming Calls

CU-General 102:

Taking Ownership of the Guest Experience

Leadership Courses

CU-Management 101:

Management Essentials

CU-Management 102:

How to Find, Recruit, and Hire the Right Team

CU-Management 103:

Positive Performance Coaching

CU-Management 104:

The Steps of Progressive Discipline

CU-Management 105:

“Sales 100” for Sales Managers

Get directions to one of our locations:
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18500 Studebaker Rd • Cerritos, CA 90703

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Norm Reeves Auto Group 33.863215, -118.098734.